Haier — Request Not Completed - Request No KO[protected]

Address:

Howrah, West Bengal

This is regards to a service request no mentioned in the subject line which was raised on 16th of February 2015. It is the re installation of the water heater which was purchased on 2010 as i had moved to a new house. I was told the tat is 24 hrs, but the same was not rectified after 6 days. I had called the customer care almost 25 to 30 times to follow up. Every time it was told that within 24 hrs it will be done but all in vain. Meanwhile on 19th night when i called the customer care, I came to know that my service request was been rejected by the service center as i refused to pay. But as i mentioned that neither the technician had called me nor he had visited my place. It proves that your technician had miscommunicated the whole thing. Please treat this as a formal complaint against the particular technician as ha had misguided both the customer and the company. Also if my problem does not get rectified within 24 hrs from the time of sending this, i will not have any option other than to go to consumer forum and lodge a formal complaint against Haier.