Haier — Shame On You

Address:

New Delhi, Delhi

To, The Haier Team, I simply don't know from where I should start..!! Let me try and explain my miserable condition. Ok..I bought my new Haier AC (Model - HW-18CH 3N) on 28th June 2014. Which means I used it only for 4 months (Jul, Aug, Sep & Oct)..trust me it use to work perfectly fine and I was so happy that I started recommending it to my family and friends. This year (Mar'15) I got a call from COMPEC for my AC service and these guys came and did whatever they were suppose to do. The guy who did the service was not satisfied as the cooling was not up to the mark, still he asked me to wait for summers as the weather was pleasant those days. Finally one fine day I thought o[censored]sing my AC and then I realized that the impact was BIG ZERO. I called up the customer service[protected] to sort my issue (Request ID : DL[protected]) and they assured me that my concern would be taken care by their specialists. Last Sunday (19th Apr'15) some of the guys from COMPEC came and took it off as they also felt that there was some issue with the AC. I started thinking that now my AC is in safe hands..but no one called me to update me about my AC. I kept on following up with everyone to know the status and believe me I got ten thousand different answers each time. First I spoke to Mr. Shivshankar Pandey (Mobile # [protected]) and he assured me that I would get my AC in a perfect manner; In fact he did try to sell me the AMC for next year. Then he gave me the number for Mr. Lalit ([protected]) who was a useless guy as he never helped me with any of my concerns. Today (25th Apr'15), finally when I was expecting the delivery of my AC, Mr. Lalit stopped answering my phone neither Mr. Jatin Mehta ([protected]) who was introduced to me by Mr. Pandey. I called up Mr. Pandey to explain my situation as I was clueless whether I would get my AC today or not. His tone was not very pleasing, he again asked me to call Mr. Jatin Mehta. Fortunately, I was able to connect with Mr. Mehta..who again assured me that I would get the AC by around 1:30pm (25th Apr’15). I simply cannot show you my call details but it took me end number of calls to get my AC delivered at my door step at around 4:55pm in the evening. The moment I saw my AC..I was stunned as it had too many dents all over. I cross checked but it was my AC which was no longer a new one. I spoke to these delivery guys but they simply said that their job is to install the AC and nothing else. If someone wants to know anything about the AC, they can call Mr. Dabas ([protected]) to know exactly what happened with the AC. I called this guy..but again no satisfactory answers from anyone..finally everyone decides (Mr. Shivshankar Pandey, Mr. Lalit, Mr. Jatin Mehta & Mr. Dabas) to switch off their mobile phones and relax. Try and understand my situation NOW..!! I am a married guy with a kid who needed the AC at any cost but not like this. Eventually, the AC was installed and checked for 2 minutes. It seemed ok but now I realise in the mid night that the cooling is still not great. I woke up and thought writing this email to you guys anticipating a quick resolution. Haier, itself is a BIG name and a reputed company but some guys are just trying to spoil the real image of the company. It’s my humble request to you guys that kindly replace this and bring in customers believe in you. I am also attaching some of the pictures which I clicked as a proof to showcase if something happens of this sort..which eventually did. I am left with no words to describe my frustration and antagonism with the kind of service which I got from you guys. Gently take a quick action to retain a valuable customer and uphold your market standing. Thanking in anticipation..!! Regards, Mrinal Kr. Saikia [protected]