Haier — Tv purchased by 3rd of jan 2016

Address:

625018

The following request created through chat online as:
Dr. fido : welcome to haier customer care center. my name is dr. fido. how may i help you?


Ramesh p: i would like you to look into the repair of haier tv 40 inch.


Dr. fido: may i know the exact problem that you are facing with the haier product?


Ramesh p: tv is not working because the panel is broken somewhere


Dr. fido: i apologize for the inconvenience caused to you due to haier product, i will surely help you in this regard.


Dr. fido: in that case please register a request with us so that our technician can visit at your address to check the issue that you have in haier product.
If you allow me, i will register a complaint for you or you may contact us on our toll free number[protected]/[protected].


Ramesh p: it looks that needs to be changed to be the working condition


Ramesh p: yes please register that


Ramesh p: can i give the address to visit the product?


Dr. fido: may i know your contact number please?


Ramesh p: haier led le40b8000


Ramesh p: [protected]


Dr. fido: may i know your complete address please along with the area pin code and landmark?


Ramesh p: b6, 2nd floor, max towers, pandian theatre road, vilangudi, madurai-625018


Dr. fido: may i know the model number and date of purchase of the product?


Ramesh p: haier led le40b8000


Dr. fido:

Do you remember when you bought it?


Ramesh p: 03/01/2016


Ramesh p: billno:[protected]


Ramesh p: i heard there would be 5 years warranty on this product.


Dr. fido: may i know the dealer's shop name from where you have purchased this product?


Ramesh p: vasanth&co, plot no:17, 100 feet bye-pass road, velachery, chennai-42


Dr. fido: i apologize for the inconvenience caused to you.


Ramesh p: it is ok.


Dr. fido: i would like to inform that you will get 1+2 years warranty on this product


Dr. fido: 1 year on whole product and 2 years extended warranty panel (display) only.


Ramesh p: ok, i hope the repair would cover under the warranty period right now


Dr. fido: yes sir


Dr. fido: thank you for the details.


Ramesh p: do we need to pay anything from our end for this repair?


Dr. fido: please be online


Dr. fido: no sir


Dr. fido: your request has been registered. request number is : ct[protected]
Our technician will visit within 24-72 working hours. they will call you before visit.


Ramesh p: thanks for your support.


Dr. fido: you are welcome sir


Dr. fido:
Is there anything else i may help you with?


Ramesh p: i hope the request will be processed at the earliest to the customer satisfaction.


Dr. fido: sure sir


Dr. fido: i would request you to spare 2 minutes of your valuable time to share your feedback post completion of this chat. this will help us to improve further.


Ramesh p: sure.


Dr. fido: thanks a lot. we really appreciate your effort. for any future concerns, you can contact us on chat as well as call our helpline [protected]/[protected] for phone support.


Dr. fido:

Please contact us anytime if you have any more questions. have a nice day! bye.


Ramesh p: have a nice day you too..., bye bye...


Dr. fido: i request you to please disconnect the chat if the information is over.


Dr. fido: since there is no response i need to disconnect the chat. thank you for contacting haier customer care centre, have nice day! bye.


Dr. fido has disconnected.