Haier — Washing Machine is not working

Address: Jaipur, Rajasthan

Dear All, I purchased a washing machine Model No. XPB82-0187S from Ashoka Enterprises, jayanti Market, M. I. Road, Jaipur – 302001 vide cash memo no. 72642 dated 08.02.2014. You praised its quality, stability and functioning. You supplied me with a guarantee card for a period of five year (as mention on body of Machine) in case any difficulty arises in due course. To the surprise of all, the washing machine did the best service for a few months but now it has ceased functioning. Its washing machine system does not work and does not wash the clothes. It looks as if some fault has crept into it. I have complaint many times. The first dryer stared squeaky noise. Haier sent the technician and he set the dryer bolt properly. No drama. The second started to do a squeaky noise and sounded like a bolt or hook inside just broke in dryer after a couple of months. The technician came again and they again set the dryer motor and alignment. No drama. After few months washer motor was rotating only one direction. I have complaint Haier toll free number i.e. JA[protected] dated 11.02.2015. Haier sent technician and repair it. No drama. Now the washing machine is not working and I have book complaint to Haier toll free number i.e. JA[protected] dated 08.03.2015. Haier executive call to me and asked me about problems of washing machine, I told to him washing machine not working and it looks that motor of washing machine will be burn. He told me that it is out of warranty and disconnects the call without hear single word of my. Number of Haier executive is +91 – [protected]. By all these kind of faults, the reputation of Company is falling day by day. Please take necessary action and get your customers satisfied. Thanks & Regards, Jagdish Prasad Kanodia