Haldiram Bhujiawala — complaint regarding haldiram's gunjia quality (since march`19)

Dear sir/ ma'am,

I had received multiple smss on my phone in the month of march urging me to buy one box of haldiram's gunjia from reliance fresh and get one box free. I finally found the product on march 16 at reliance fresh store no.2635 and bought it (Bill copy attached). I sent one box to a relative in the us and kept the other one at home to offer it to the guests coming over on occasion of holi.

However, i am utterly dismayed to inform you that i haven't consumed such a bad quality product ever before from a big brand like haldiram's. The gunjia i bought is nothing more than half-baked maida matthi with only a quarter full of filling that too merely a sugar and raisin mixer.

We consider haldiram's as india's best brand for sweets, but is this how you create a fool out of customers by running offers and supplying extremely poor quality eatables? Could you please help me with responses to my following questions -

(I) are festivals like holi, diwali just an opportunity for big brands like haldiram's to make money at the expense of product quality?

(Ii) does a brand like haldiram's have no time to keep requisite quality checks in place during festive period?

(Iii) i have been seeing halidram's full page ads in newspapers lately, can't the brand spend similar monies on quality measurement?

(Iv) why wouldn't the customer purchase a product at less than half the price paid to haldiram's from a local vendor if such a poor quality product is to be consumed?

(V) how do you price a poor quality product at rs.500 per kg (And then offer 50% discount) when it's not even worth rs.200 in local market?

I tried bikanerwala gunjia as well, though priced at rs.540 per kg it was 100times better in terms of its making and filling.

I have been raising complaints over email ([protected]@haldirams.com,
[protected]@haldirams.com) since march but in vain. I certainly look forward to your responses on the questions posed above.

Thanks & regards,
R k jindal