Harman India — JBL (Harman) India Product Not Delivered after purchase online

Address:

HARMAN India International Pvt. Ltd., Prestige Technology Park 4th floor – Jupiter (2A) Block, Marathahalli Ring Road, Bangalore – 560103, Karnataka, India

I ordered a earphone on 19th of june, 2020 from https://in.jbl.com/ i paid online (Prepaid). Item no: jblc150siured and order number jb-in00316836

Today is 27th of june and they have not delivered yet the product. When call on the customer support. The waiting call period of 30 minutes to 50 minutes. They keep you on hold. They say that it will be cancelled automatically on 30th june. I said why are you cancel. He said that if we can't send we will cancel it.

First of all, if you cant fulfill delivery on time, why are you booking orders? And why are you keeping our money?

When i say that you can cancel today and refund my money. Customer support said that we don't have authority. He is transferring my call to his senior but call could not connected.

My suggestion to jbl harman india is that you are delivering very late like a month and online stores like amazon and flipkart can easily send in 3 days on normal delivery. Why are you working here? You can't survive, you are just wasting customers time and money.