Hathway Complaints & Reviews

Im facing packetloss issues from 10 days but i called them and i asked why am i getting packetloss issues they said they will check in 1 day i called them 2 days ago and the 1 day was over no one assisted me. 2nd day i called they said 1 day again. and this is freaking . why would i pay for stuffs they never solve the problem till 5-6 days...

We are subscribed to hathway cable network through Local cable operator. we have subscribed 300 INR package and paid the amount on 21st April 2015 which was due on 23rd April. But we are not getting the requested package since then. We had enquired with cable operator regarding the situation on 26th April 2015 and he said that we need to inform once the due date reaches and said he will provide the service by 27th April 2015. Today is 2nd...

Its 4 days now since my cable TV went blank. Have called call centre multiple times. Replies have ranged from 1. System down, cannot check details 2. System upgrade call after 1 hour 3. Complaint logged, technician will come home in few hours 4. Technician must have come, hasnt he come? The status as off now, no fix...CABLE STILL BLANK. This in spite of me identifying the problem and updating them multiple times that its a very...

Hathway broadband Bangalore has not been providing service for about 3-4 hours everyday. I have been regular in calling to their customer service, however everytime it has been told to me that there is a maintenance being carried out. This has been a daily practice and now, they have started to put my calls on hold for 20-25 minutes and then disconnect the call. They are not even ready to reimburse the maintenance time, which ideally should...

I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna...

I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna...

My customer code is 1307181. I have been a victim of poor service from Hathway Broadband for quite few days now. When I took the connection they said that the service is good but after few days the connection stopped because they say the check I provided bounced due mismatch details on the cheque. I insisted them to send a person to my home to collect the money in cash but nobody came at all. I kept calling that day for more than 3 times...

Hi Sir, My Account Number: 1119466, I am facing internet problem from the past 7 days, either it is a poor connection or complete disconnect, I am calling to the customer care daily, every-time they are telling that the issue will be resolved in 24 hours, 7 24 hours are done but the issue is not yet resolved, I had called [protected] - Srinivas almost 20 - 30 times on 27th - April - 2015, either he will tell that the issue will be...

My uncle took an annual plan of Speedway 1 in Mumbai (plan was activated in March 2015) and when I advised him the benefit of a better plan he wanted my help in calling the customer care (CC) to upgrade the plan. So I called the CC number and spoke to an executive by the name Vivek. I requested him to upgrade the plan to HD 2 Stream and told him that we are ready to pay the difference for the upgrade. To my utter surprise I was told that...

i am kishore from Hyderabad my hathway account no is 1225299 i never seen such a worst broadband network like hathway before, previously i used airtel and beam they are very good but hath way is worst, it was frequently disconnecting. in a day at most it will work for 4 hours out of 24 hours, in a month you will get internet hardly 15 days only. and hathway don't have any toll free number for customers. that to it will take 10 min to connect...

I have been Hathway's customer since last 5 months, My experience was worst !!! The internet goes off again and again everyday !!! My acc # 1053956, the promising speed is 50 Mbps, but what I get is just 1 mbps, and after the limits are crossed (fup) speed lowers to 1 mbps, but that gives me around only 50 kbps, I have registered many complaints, I call them regularly regarding this but what reply I get is u should connect your pc directly...

> Hi, > > My Account number is 1234697 my billing cycle is from 18th of every month to 17th of next month. > > I have received a message from Hathway on 21st of this month stating that I have been utilized 100% of the FUP internet and the speed will be downgraded. I have raised complaint with number, 12549988, which was raised on 21st of this month, which was not actioned till now. > > On the same day...

I am facing lot of issues with the hathway broadband. Right from getting the connection to not getting stable connection or speed which was promised. I raised a request for getting the connection, same day I got a call and the person came to my place. I asked him to check everything before committing anything. He said he can give a connection by next day 6pm. Only on that condition I gave him the money and documents. Next day I was waiting...

I got fed up with Hathway services and finally requested for termination nearly 2 months back. Now, you guys are neither turning up to collect the wifi router nor refund my amount. Its been more than a month now... no response even after multiple complaints. Your customer executives are reckless and saying after we have raised a complaint and no one is giving the ticket number and seniors email ID or contact number. Because they are worried...

I own a Hathway broadband Internet connection in Aurangabad since few years and never got such problem. But since a week, I am experiencing a problem with my Internet speed. After 8 in the evening, my internet speed goes down very vastly. And as their office closes down in the evening, I can't get any help from them because no one is there to pick up the phone at the helpdesk. The speed goes down in the night and when I look for the speed...

My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels main problem is operator is postpone the issue. Several times I call the Cable operator land line no.[protected] & Mobile No.[protected], but there is no response. My Address Thanks, K.Venkat Ram Reddy H.No.17-1-391/47 Plot # 172, 2nd floor, Subrahmanya Nagar Colony, Near:Sai Baba Temple, Hyderabad - 500 059 Telangana Ph # [protected] HathWay...

Service has become unusable. dont know when the service works.. totally unreliable. either Hathway should die / stop giving the worst service. TOTALLY unfair. customer service number also doesnt work. what a stupid service that you are giving? dont you feel shame? can be given better value than your broadband service. Check your network performance in hyderabad for last 4 months. you will realize Hathway greatness. you will be amazed...

I live in aurangabad maharashtra.i am custmer of hathway tv since 2014.but it was continuous problem in its service regarding picture quality and signal strength.by complaining again and again i am totally tired now.no one take care of comlpaints....

I have shifted residence in Hyderabad. My cable operator suggested that I need to update KYC with Hathway to activate both my set top boxes. My cable operator and myself have sent several e-mails to Hathway. However no action till date. Details as below.


Set top box number:[protected]
Customer name and address: K. Srinivas,[address removed]
Network name: Sunrise Cable Networks
Operator name:...

Dear Hathway, This is my last try to retain the service. I am VERY VERY upset with the service provided to me one of the worst customer service i have ever received. The day hathway people spoke to me, they came and collected half of the amount and advised me that i can pay the rest online, however next day installation was done, but the guy who helped with installation dint not guide me exactly as to how a WIFI should be used...