Hathway Complaints & Reviews

Hello, My internet account no is 1300275. We have taken 3 months package connection from Hathway Internet Providers on 19 march 2015.First month they provided average service and from second month on wards problems has been increased.The 50 mbps speed is trash and the 20GB data is consumed with in 5 days only though we are using internet for browsing only not for any downloading.We are trying to ask them about internet problem but they are not given proper response and saying your 20 GB usage is done.We are totally disappointed with these company(HATHWAY).They are cheated badly and we lost our money and time. We will surely going to complain to TRAI on HATHWAY.

We have decided to choose Hathway Broadband connection. Santhosh Pandit (mob-[protected]) from Hathway Collected a cheque of Rs. 1685 for three month subscription on[protected]. Till date (almost one month) neither the connection is provided nor our cheque is returned. This person, Santosh is making excuses and not even picking our calls. Worst service provider. We are now planning to move to consumer court.this is the response Hathway give to their consumer. My contact no.[protected]

from last four months, we are getting disturbance while tv, and while complaining, the service isn't prompt. after repeatedly complaining from last month, the response is not worth. evening before yesterday when we called mr. jay([protected]) he was rude, and did not behave properly. moreover, when his senior's phone number was asked, he was rude enough to claim his mistakes and asked to repair the set top box by the senior himself. our problem is still not solved and there's disturbance only after 15 minutes of switching on tv and continues further. all the channels behave in the same manner. the cable man (mr. jay) says he will come and repair the issues or change the set top box, but its of no use. he never comes.. after his rude behavior, he still didn't come and we are on the same issue. it's been inconvineant for us to access to our entertainment. will wait for your response. regards kritika raghuvanshi 15 sundar nagar extension, indore, mp, india

Hello All, Please take this complain very seriously. I am a resident of Munnekolala, Marathalli, Bangalore-560037..Every 2-3 days there will be an issue with Cable coonnectivity and so many times we have called this Cable Operator asking to check the problems but they always be rude, we thought of making good rapport so that they should atleast show some respect and have the issue resolved. Today also, there is no connectivity for cable when I called they told me to wait for 20 minutes which happened three times and after that they started banging the phone on me. I called the Headoffice Bangalore Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore-560042. Tel : +[protected]; +[protected]; +[protected] AND ALL THE NUMBERS ARE BUSY ALL THE TIME. Then again I called the cable operator in his land line[protected] and he informed that TECHNICIAN informed that there is an issue from Head office and not giving proper time frame. I called these Operators:- [protected]-Madhu(He switched of his mobile) [protected]-Purushothama (Phone is busy all the time) [protected]-Venkatesh (Phone not reachable). What are we supposed to do...I informed them there is a semi final match and cable is not coming and he told that for us it is also not coming, I told that we pay money for the service and not for all this and then nobody is coming on Phone. Cable Operator address:- SLV Cable TV & Internet Services #300, 7th cross, Lakshmi Layout, Munnekolala, Marathalli Post, Bangalore - 560037

I paid Rs. 2581 and and subscribed to Router for 1 month and their sales guy came for paymnet very next day and application form. But they took 5 days to set up the connection and in the mean time i requested them 6-7 times for early connection but they did not take care of it. On top of that after 6 days they established the connection, i used it for 2 hours and on next day when i started using the net, the router failed to reply. It was giving me error (Limited Connection), so i again logged the complaint and customer care representative informed me that their engineer would visit and sort the problem within 4 hours, though i dont stay at home because i have office and i go there. The whole day gone and i logged the same complaint 6 times there (at hathway ) but no use of it. This is how they provide service to customer. I have sent 7 emails to their Helpdesk email address but no reply from there too. I am helpless.

I m a resident of Mumbai.I use hathway wifi with the d-link router. My hathway wifi account no. is 1063813 it is registered on the name of Ria Marwaha. My wifi plan consist of 10 GB downloading with 50 Mbps speed and further as i cross my FUP limit my speed gets downgraded to the speed of 512 kbps. I face problem regarding my usage every time due to which my speed gets downgraded and i have faced this problem many a times. This month that is from the 1st May 2015 to 9th May 2015 my account shows a usage of 5GB which i havent used and after the use of more 5GB my speed will be downgraded. I had even changed my password so that if by chance some one is using my wifi connection will automatically get disconnected but i still faced the same problem this month. If i had to use my wifi speed only for 10 or 15 days of a month i would have better have a normal LAN connection which would have cost me less or i would have selected another plan. I have complaint many a times regarding it still i face the same problem. I have even mailed the billingdesk regarding it but still no reply. As for now my speed is again downgraded when i even have not used my 10GB od downloaing or surfing and surfing or just using whatsapp does not take soo much from my account. I request you to please help me regarding this since i have payed my entire year amount and my plan expires in December. I have really done a great mistake trusting hathway

I m very upset with the bad serveise of provision of channels. the hathway servisw provider in mysore is not responding to the calls nd has cancelled almost 80% of the channels We expect a quick response or else we would prefer to change the digital connection

Hello Hathway, I took Hathway broadband new connection on 16th of May 2015 and i paid Rs. 2400/- for 3 months. Suresh (marketing Department) come and told me that i will start your broadband internet within 24 hour but still no one come and WiFi connection is not yet activated. Customer care doesn't receive the call. Marketing officer is not responding. Feeling pity on myself for choosing Hathway. If a new customer is facing this issue...then I don't about existing customers...!!! They don't even lift our calls. I will add both the name and number who is responsible for it.Please take action with two guys 1) Suresh - [protected] 2) Yogesh- [protected] Please return back my money

Hello, Initially they said, we have FOUR PLANS in Hathway cable, which is start from Rs 150. But now they are telling that each month you have to pay RS 300 or RS350. Which is NOT acceptable for middle class people. They are cheating people by giving attracting offer initially for 2 months and then they show their original face.

I recharged my Hathway account no : 1041621 on 16 May 2015 at 9.30 AM . I got a confirmation SMS stating that my account will be activated in 4 hours. Even after 6 hours my internet was not activated.I called up customer care to get an update, they told me that they have checked with their technical team and issue will be resolved in 1 hour. After 2 hour issue was not resolved and they registered my complaint no:12806789 and told me in half an hour my problem will be resolved. After half n hour also issue was not resolved, I called the customer care again they said it will be resolved in an hour. Nothing happened even after two hours. Again I decided to call the customer care after waiting for 15 mins nobody responded to my call. I think someone picked my call and put me on hold without talking anything. Hats off to Hathway coustomer care, they are actually pain and not of any use. I tried calling again and this time I could reach a person(I was lucky), as soon as I asked about my complaint status they replied it's fixed. I was asked to check again, after almost 3 times of checking I told them it's not working. The executive put me on hold to check something finally he turned up saying "it's a all Bangalore problem with Hathway Internet and will be resolved in 2 hours". I was convinced that I was not the only one affected. I decided check with my friends in my area as they also use same Hathway connection. Most of them in this are uses Hathway as there is no much options available. I came to know from others that it was only me who is having problem and no one else is having problem. CHEATING customers is easy task as there is no one to question them. The only other option to raise a complaint is to mail to [protected]@hathway.net, that is also of no use. No one responds to your query. Requesting to take an action against such cheaters. - I have lost lot of money by calling customer care. - lost a day without Internet and missed lot of commitments. - could not complete my work and as a result I lost my one day salary. - I was cheated by Hathway care executive.

my self vishwanath chatterjee using card no[protected] . we 100 families r very much frustrated with the service provider of our area. even we forced to lodge a complain to the CONSUMER FORUM ... DOCKET NO[protected]. After contacting several times to the operator they r not at all solving our problem. they are charging us money but not giving the channels we supposed to receive. many of the channel showing lock code 4. where these channels were available to us previously and still available to some of our neighbors who is using hathway. while contacting over last six seven months the representative of the operator named MR SUNNY is very much ill mannered, abusive even to the women he was threatening us about our complain even we were supposed to get a mental molestation. we want a solution for the same otherwise pls give us right to recharge our cards directly from hathway such as the other connections like TATA SKY is giving. we do not want to get harassed each and every day by such illiterates ill mannered fellows.pls cancel the licence of such inactive service providers or give your consumers their own right. pls the issue asap or we the 100 families of ASHMITA JYOTI SOCIETY OF MARVE ROAD MALAD WEST will continue this escalation to higher lavel of consumer forum as we are very much frustrated over years. vishwanath chatterjee [protected]

Dear Sir/Madam, My old cable connection & cable oprator payment issue that was my hathway cable disconnect. We will change my rent room i want old setup box used to Hathway cable. this oprator told me give me a noc letter. we will told him i will pay my old blance payment why are puchase new setup box. Setup box details -: C[protected], NDS NO- [protected], hATHWAY CARD NO[protected]. Please help me no one gime me anser properly. Regards Jitendra

Hi, I am Parth Khot earlier I was Hathway Customer I was using Hathway Internet Services my ID was "925186". I have stopped this services from December 2014 and I have submitted Modem to Hathway office, for this I have recieved acknowledgment slip dated[protected], but not recieved my deposit amount.Its almost more than two months I am chasing regarding this.but I have not recieved any revert from Hathway Services. Poor Services from Hathway Net, not at all satisfied with the quality of service.I need this resolve immediately otherwise I will left no choice other than putting it to Online Consumer Forum Herewith attaching Scanned copy of Acknowledgment Slip

I have tried to send the below email to hathway email ID's but none gets delilvered. The Customer care technicians keep playing the blame game. No one has any idea what to do. "Dear Sir/Ma'am, This is to inform you that I have received an email charging me an amount of Rs. 1234 for the month of May, 2015 for using your internet services.(Superblast plan) However, I wish to inform you that I am being wrongly charged. On April 28, 2015, I had sent an email (as contained in the text of forwarded message quoted below this mail) to [protected]@hathway.net [protected]@hathway.net for putting my Hathway account on hold, as was told to me to be done by the employee at the nearest Hathway Office on Prabhat road, Pune. He even said that since the formalities to put account on hold are complete now, the account has been put on hold. However, now on calling customer care I am being informed that my account has not been put on hold yet as the email I sent on April 28th might have bounced. Also, I wish to inform you that the internet modem has been kept switched off since April 28th. So I have not used your services at all beyond that date. Therefore, it is my earnest request to you to put my account on hold and not charge me for May, 2015 or for the period beyond May till I choose to reactivate my account. I have tried numerous times to send emails to billingpune ID and romdesk ID but none gets delivered. Customer care executives themselves do not know what they can do about it. This is really sloppy on your company's part. My hathway account number is 1146365. For any query, you can contact me on [protected] or on [protected]. Thanking you, Yours faithfully. Saket Dang. [protected] Forwarded message[protected] From: "Saket D" <[protected]@gmail.com> Date: Apr 28, 2015 1:07 PM Subject: Account Temporary Hold Request To: <[protected]@hathway.net>, <[protected]@hathway.net> Cc: Dear Sir/Ma'am, My name is Saket Dang. I currently have monthly Postpaid 30GB Superblast plan active on my Hathway account. My Account no. is 1146365. I have made payment for consuming your services till the end of month of April, 2015. I request you to put the account on hold after April, 2015(i.e. May onwards) for two months and not charge me for your services till I request you to reactivate the same as I will not be in town. Regards, Saket Dang Mob. No.- [protected]"

I paid in advance for quarterly plan on 17th feb 2015 and as per plan till 17th april i should not get charged, but these hathway guys changed my plan on 27th march and since then i am getting mails from billing desk for payment when i called several times to solve the issue aand wrote 6 times to billing desk starting 13th april till today issue was not resolved instead my account was barred from service. Also i bought wifi router with advance payment even that is reflected in my bill additionally. If any one help on this it will be appreciated. Customer number 1278724. Pankaj Chawla [protected]

Hi, From past 12 days my network connection is not working. When ever i launch a complain it is simultaneously closed by Hathway technical team without even resolving the issue. It is really surprising to see that how they are functioning. I am mentioning few complaint numbers for your reference which were closed without resolving the issue.[protected], 12661606, 12692199, 12730238,[protected] when i raised the issue with the Nodal Office they opened a new complaint "12748586" on 10th May 2015 and it was again closed today without resolving the issue. For your kind information this is a Prepaid connection where we pay in advance to the company and that's how we get the services after paying for it in advance. The only question is that WHY THE HELL I AM PAYING WHEN I AM NOT GETTING THE CONNECTION ???? Looking forward for support from you. Regards, Ashish Kothiyal +91-[protected]

I have subscribed for 3 months 50mbps plan, 2 months it was nice and problems started, from 2 days back internet speed is around 120kbs not able to open even google i tried to resolve the issue with hathway customer care technical department ... they tried troubleshooting over phone, no use and they promised that they will send technician to my place by 11 AM, no callback from them, no technician came i call back again one person said technician will reach to my place in 4 hrs again i called to customer care fun part is they are saying technician will reach in 24 HRS ... what the hell is this ... ? they dont have provision to speak to superior officers in customer care, they dont have complaint division ... how customer will raise they issues to management while taking connection they promised me good service and great speed by comparing other service providers ... now i am getting 120kbs speed but my connection is 50MBPS ... super, and service is damm worst ... i missed my presentation call with client and today also i am gonna miss bcoz of this connection my account number : 1291897

My account id is : 114693. I took hathway almost a year back since then every month I have made one or the other complaint. They have very bad customer service among PRIVATE ISPs. Last month there were frequent disconnections and I complained like 5 times and they have not given permanent soultion yet. Moreover they have raised the rental by 100rs without even notifying. They have not even sent a monthly bill this time through email or mail. May be they were hoping to charge rs 50 extra for late payment. Hathway is here to loot from people, the worst customer service I have come across next to BSNL.

My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels main problem is operator is postpone the issue. Several times...plse resolve it... My hathathway card no:[protected]. And my contact no:[protected]

The Worst Service. I paid 2500 rs for HD stream 1 service on march 25th 2015. Somebody came and installed router and all then he went. It got activated I was happy. After around twenty days they disconnected the service. I called customer care, they said the amount has not reflected and my check has been bounced(WT$). I shouted like anything and followed like a dog to customer care. after 5 days I got it activated. Again deactivation. After around 15 days of reactivation again it got deactivated(May 2nd 2015), reason is same as above. Again shouting and following but still no use.