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Hathway Complaints & Reviews

www.hathway.com

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Updated: Nov 12, 2025

Complaints 6947

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2007

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4940

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Address: Mumbai City, Maharashtra

Hi, I am Parth Khot earlier I was Hathway Customer I was using Hathway Internet Services my ID was "925186". I have stopped this services from December 2014 and I have submitted Modem to Hathway office, for this I have recieved acknowledgment slip dated[protected], but not recieved my deposit amount.Its almost more than two months I am chasing regarding this.but I have not recieved any revert from Hathway Services. Poor Services from Hathway Net, not at all satisfied with the quality of service.I need this resolve immediately otherwise I will left no choice other than putting it to Online Consumer Forum Herewith attaching Scanned copy of Acknowledgment Slip

Aug 6, 2021

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Parth Khot,

We apologize for any inconvenience and thank you for sharing the details. We will get back to you and provide required assistance.

Regards,
Hathway Broadband

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Address: Pune, Maharashtra

I have tried to send the below email to hathway email ID's but none gets delilvered. The Customer care technicians keep playing the blame game. No one has any idea what to do. "Dear Sir/Ma'am, This is to inform you that I have received an email charging me an amount of Rs. 1234 for the month of May, 2015 for using your internet services.(Superblast plan) However, I wish to inform you that I am being wrongly charged. On April 28, 2015, I had sent an email (as contained in the text of forwarded message quoted below this mail) to [protected]@hathway.net [protected]@hathway.net for putting my Hathway account on hold, as was told to me to be done by the employee at the nearest Hathway Office on Prabhat road, Pune. He even said that since the formalities to put account on hold are complete now, the account has been put on hold. However, now on calling customer care I am being informed that my account has not been put on hold yet as the email I sent on April 28th might have bounced. Also, I wish to inform you that the internet modem has been kept switched off since April 28th. So I have not used your services at all beyond that date. Therefore, it is my earnest request to you to put my account on hold and not charge me for May, 2015 or for the period beyond May till I choose to reactivate my account. I have tried numerous times to send emails to billingpune ID and romdesk ID but none gets delivered. Customer care executives themselves do not know what they can do about it. This is really sloppy on your company's part. My hathway account number is 1146365. For any query, you can contact me on [protected] or on [protected]. Thanking you, Yours faithfully. Saket Dang. [protected] Forwarded message[protected] From: "Saket D" <[protected]@gmail.com> Date: Apr 28, 2015 1:07 PM Subject: Account Temporary Hold Request To: <[protected]@hathway.net>, <[protected]@hathway.net> Cc: Dear Sir/Ma'am, My name is Saket Dang. I currently have monthly Postpaid 30GB Superblast plan active on my Hathway account. My Account no. is 1146365. I have made payment for consuming your services till the end of month of April, 2015. I request you to put the account on hold after April, 2015(i.e. May onwards) for two months and not charge me for your services till I request you to reactivate the same as I will not be in town. Regards, Saket Dang Mob. No.- [protected]"

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Sanket Dang,

We understand your distress. We will look into the matter and will make every effort to assist you.

Regards,
Hathway Broadband

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Address: Thane, Maharashtra

I paid in advance for quarterly plan on 17th feb 2015 and as per plan till 17th april i should not get charged, but these hathway guys changed my plan on 27th march and since then i am getting mails from billing desk for payment when i called several times to solve the issue aand wrote 6 times to billing desk starting 13th april till today issue was not resolved instead my account was barred from service. Also i bought wifi router with advance payment even that is reflected in my bill additionally. If any one help on this it will be appreciated. Customer number 1278724. Pankaj Chawla [protected]

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Hathway Customer Care

from Mumbai, Maharashtra

May 19, 2015

Verified Support

Dear Pankaj Chawla,

We understand your distress and will make every effort to assist you in this matter.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

Hi, From past 12 days my network connection is not working. When ever i launch a complain it is simultaneously closed by Hathway technical team without even resolving the issue. It is really surprising to see that how they are functioning. I am mentioning few complaint numbers for your reference which were closed without resolving the issue.[protected], 12661606, 12692199, 12730238,[protected] when i raised the issue with the Nodal Office they opened a new complaint "12748586" on 10th May 2015 and it was again closed today without resolving the issue. For your kind information this is a Prepaid connection where we pay in advance to the company and that's how we get the services after paying for it in advance. The only question is that WHY THE HELL I AM PAYING WHEN I AM NOT GETTING THE CONNECTION ???? Looking forward for support from you. Regards, Ashish Kothiyal +91-[protected]

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Ashish Kothiyal,

We are sorry to hear about your recent unfortunate experience and are glad to have the opportunity to assist you. We will look into the matter and get back to you.

Regards,
Hathway Broadband

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Address: Hyderabad, Andhra Pradesh

I have subscribed for 3 months 50mbps plan, 2 months it was nice and problems started, from 2 days back internet speed is around 120kbs not able to open even google i tried to resolve the issue with hathway customer care technical department ... they tried troubleshooting over phone, no use and they promised that they will send technician to my place by 11 AM, no callback from them, no technician came i call back again one person said technician will reach to my place in 4 hrs again i called to customer care fun part is they are saying technician will reach in 24 HRS ... what the hell is this ... ? they dont have provision to speak to superior officers in customer care, they dont have complaint division ... how customer will raise they issues to management while taking connection they promised me good service and great speed by comparing other service providers ... now i am getting 120kbs speed but my connection is 50MBPS ... super, and service is damm worst ... i missed my presentation call with client and today also i am gonna miss bcoz of this connection my account number : 1291897

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Hathway Customer Care

from Mumbai, Maharashtra

May 19, 2015

Verified Support

Dear kp donepudi,

It feels unfortunate to know about your experience with us and would like to have an opportunity to rectify your perception. Please be assured we will look into it and get back to you.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

My account id is : 114693. I took hathway almost a year back since then every month I have made one or the other complaint. They have very bad customer service among PRIVATE ISPs. Last month there were frequent disconnections and I complained like 5 times and they have not given permanent soultion yet. Moreover they have raised the rental by 100rs without even notifying. They have not even sent a monthly bill this time through email or mail. May be they were hoping to charge rs 50 extra for late payment. Hathway is here to loot from people, the worst customer service I have come across next to BSNL.

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D

Deepak KL

from Hyderabad, Telangana

May 12, 2015

Id is: 1114693 not 114693

Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Deepak KL

We are very sorry to hear about your recent experience and assure you that this will be looked at on priority.

Regards,
Hathway Broadband

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Address: Hyderabad, Andhra Pradesh

My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels main problem is operator is postpone the issue. Several times...plse resolve it... My hathathway card no:[protected]. And my contact no:[protected]

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Sandeep Sandy,

We apologize for the inconvenience caused and thank you for sharing your details. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable

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Address: Bangalore, Karnataka

The Worst Service. I paid 2500 rs for HD stream 1 service on march 25th 2015. Somebody came and installed router and all then he went. It got activated I was happy. After around twenty days they disconnected the service. I called customer care, they said the amount has not reflected and my check has been bounced(WT$). I shouted like anything and followed like a dog to customer care. after 5 days I got it activated. Again deactivation. After around 15 days of reactivation again it got deactivated(May 2nd 2015), reason is same as above. Again shouting and following but still no use.

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Vishwaradhya Hiremath,

We apologize for any inconvenience, please share your account number and location with us. We will get back to you.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

Hi, I am consumer of Hathway internet and have been using it for past 1.5 years. From past 10 days I am facing internet issue at my residence. I have given more than 3+ complaints and the complaint numbers are : 12704957, 12727440. For other they have not even provided the complaint number. Whenever, I call up them, they say, its is technical issue and looks like your modem is offline and there is no connection from server to your modem. This will require ground work analysis and needs 48hours to resolve. They do resolve it in 48hours and the resolution stays just for a day. Post that its is the same old story. I am fed up giving complaints. We cannot escalate the issue to Higher authorities. The nodal officers are available from 10am to 4pm and 95% of the time they dont pick up the call. The internet issue resulted me huge loss as of now with respect to my time, office commitments, shares and money. I would like to file a consumer complaint against the HATHWAY on this regard.

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear M Sharma Vikram,

We apologize for any inconvenience and thank you for sharing the details. We will get back to you and provide required assistance.

Regards,
Hathway Broadband

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Address: New Delhi, Delhi

Hi This complaint is about the english channels which have been blocked by you guys inspite of paying the same amount i pay every month.All my english channels are now showing that it is not being subscribed however i am paying for the same pack i used to pay every month.i want you to resolve this issue as soon as possible otherwise i fear this would be the last time i am sending this mail to you.After paying the whole amount every month at proper time, i expect to atleast get proper service from u guys. Hope to get a call from u as soon as possible in order to resolve my problem. Sushila devi Bg6/321-A, paschim Vihar, New Delhi-110063 [protected] Card number[protected]

+1 photos

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Rathiharshit, ,

We apologize for the inconvenience caused and thank you for sharing your details. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable

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Sue Hathway. Claim of damages for Deficiency of Services & Unfair Trade Practice. A/c no.: 1074587 From: [protected]@hotmail.com To: [protected]@hathway.net; ajay.[protected]@hathway.net CC: [protected]@hathway.net; [protected]@hathway.net; [protected]@hathway.net; [protected]@hathway.net Subject: Claim of damages for Deficiency of Services & Unfair Trade Practice. A/c no.: 1074587 Date: Thu, 7 May 2015 17:24:10 +0530 To, 1) HATHWAY INTERNET SATELLITE PRIVATE LIMITED Rahejas, 4th Floor, Corner of Main Avenue V.P.Road, Santacruz (W) Mumbai - 400 054. 2) Vijay Vishwanath Kabta, Director 3) Milind Dattatraya Karnik, Director 4) Bhavik Vasant Palan, Director Sir, I am aggrieved by repeated and unnecessary deficiency of services and unfair trade practices from Hathway for an unreasonable period of time that attracts the provisions of the Consumer Protection Act, 1986 and The Consumer Protection (Amendment) Act, 2002. Details are on record my trail mail communication and I do not repeat them for sake of brevity and deem them traversed and conveyed to you. I have been repeatedly suffering loss of internet connection due to which I have suffered heavy damages of work and income. This has been a regular occurrence that is evidenced from my communication from time to time. Even after loss of internet connection you have been neglecting to extend the service validity period that I have been demanding as the least compensation that you could offer. The last cause of action arose on 25th April 2015 but you have failed to resolve my grievance. Due to this, I have been extremely agitated for the inability to work and suffer loss as a consequence. Your promise that my service validity will be extended has not been honoured. This is an unfair practice. I am justified in claiming damages of Rs 7, 00, 000/- (Rupees Seven Lakhs Only) within fifteen days of this e-mail communication notice for the loss and trauma I have suffered. I am putting you on strict notice that if you ignore this notice I will be compelled to approach the Mumbai Suburban Consumer Disputes Redressal Forum for legal claims alongwith interest against the company and its directors at their risk as to costs, consequences including defamation. This electronic mail is admissible as evidence of service of notice under the Indian Evidence Act and the amended provisions of the Information Technology Act. No digital or physical signatures are required to be appended or affixed to this mail. The Internet Protocol Address is sufficient to be adduced as proof of transmittal and of receipt of this communication. Faithfully, VENKATESH NAIDU Andheri Mumbai Home Primary Contact Details Account No. 1074587 Name VENKATESH NAIDU Dealer Company Name VENKATESH NAIDU Home Phone Office Phone Mobile E-Mail [protected]@hathway.com Secondary E-Mail [protected]@hotmail.com Billing Media E-mail Edit To Check Usage Click Here Service Usage Balance 51 Cr Primary Address Billing Address flat no 102, plot no 219 Mumbai Maharashtra, West Maharashtra, West India - 400093 India - 400093 Hardware Item Details Item Serial Number DOCSIS3 CABLE MODEM 2N[protected] CABLE MODEM [protected] Additional Details Current Plan HD 2 STREAM 50Mb Qtrly U Expiry Date 06/06/2015 FW: Re [3]: RE: RE: No Internet Service 1074587 Venkatesh Naidu [protected] To: Hathway Cc: [protected]@hathway.net EXTEND MY VALIDITY BY THREE DAYS BUGGERS. DO I HAVE TO SPIT ON YOU AGAIN AND AGAIN??? WHY IS MY ACCOUNT STILL SHOWING VALIDITY AS 6th JUNE 2015? Even pigs don't need to be reminded. I don't care who the hell the "concerned team" is! VENKATESH NAIDU

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

The General Public is encouraged to claim damages and take to task service-providers that provide disservice while pocketing full service fees in advance. Hathway is one such disservice provider. I am suing them for Rs 7, 00, 000/- lakhs. The Public is advised to follow this whenever there is disservice. Claim of damages for Deficiency of Services & Unfair Trade Practice. A/c no.: 1074xxx To, 1) HATHWAY INTERNET SATELLITE PRIVATE LIMITED Rahejas, 4th Floor, Corner of Main Avenue V.P.Road, Santacruz (W) Mumbai - 400 054. 2) Vijay Vishwanath Kabta, Director 3) Milind Dattatraya Karnik, Director 4) Bhavik Vasant Palan, Director Sir, I am aggrieved by repeated and unnecessary deficiency of services and unfair trade practices from Hathway for an unreasonable period of time that attracts the provisions of the Consumer Protection Act, 1986 and The Consumer Protection (Amendment) Act, 2002. Details are on record my trail mail communication and I do not repeat them for sake of brevity and deem them traversed and conveyed to you. I have been repeatedly suffering loss of internet connection due to which I have suffered heavy damages of work and income. This has been a regular occurrence that is evidenced from my communication from time to time. Even after loss of internet connection you have been neglecting to extend the service validity period that I have been demanding as the least compensation that you could offer. The last cause of action arose on 25th April 2015 but you have failed to resolve my grievance. Due to this, I have been extremely agitated for the inability to work and suffer loss as a consequence. Your promise that my service validity will be extended has not been honoured. This is an unfair practice. I am justified in claiming damages of Rs 7, 00, 000/- (Rupees Seven Lakhs Only) within fifteen days of this e-mail communication notice for the loss and trauma I have suffered. I am putting you on strict notice that if you ignore this notice I will be compelled to approach the Mumbai Suburban Consumer Disputes Redressal Forum for legal claims alongwith interest against the company and its directors at their risk as to costs, consequences including defamation. This electronic mail is admissible as evidence of service of notice under the Indian Evidence Act and the amended provisions of the Information Technology Act. No digital or physical signatures are required to be appended or affixed to this mail. The Internet Protocol Address is sufficient to be adduced as proof of transmittal and of receipt of this communication. Faithfully, VENKATESH NAIDU Andheri Mumbai - 400 xxx + 91 99200 xxxxx Hathway Internet Account # 1074xxx [The Public is advised to send legal notice by RPAD and preserve the AD slip as POD as I will do in 2-3 days]

Complaint marked as Resolved

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Hathway Customer Care

from Mumbai, Maharashtra

May 29, 2015

Verified Support

Dear Venkatesh Naidu,

We are sorry to hear about your recent unfortunate experience with us. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. Please share your account number and registered contact number, we will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

Hi,

I think you guys should get out of digital tv cable segment of business. The worst ever service, if compared with the internet segment of same service provider.

I want my deposited money back and disconnection, so i can use other alternate service provider who is far far better than you.

You guys seems to bunch of cheaters who never concentrate on quality of service. I wonder in the ear of transparency and 100% on line service you guys have a stupid concept of dealers, who are ruining your image from every possible angel.

I am customer with hathway digital tv (Hell service) and hathway internet (One of best service).

My hathway card no. :[protected]
Name :- umesh chaudhary

You guys give me service for more than 6 months on a account which doesnt relates to me. You guys didnt gave any receipt for deposit.

I want immediate solution to the problem and if no solution within two days, i will take it up this message further.

Umesh chaudhary
+91-[protected]

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Hathway Customer Care

from Mumbai, Maharashtra

Jun 4, 2015

Verified Support

Dear CA Umesh S. Chaudhary,

We apologize for the inconvenience caused and thank you for sharing your details. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable

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Address: Bangalore, Karnataka

Hi, We have request for Internet connection on 1st may 2015 and taken 3 month hd stream1 plan. Hathway people said that we will get the Internet by 4pm on 2nd may 2015 But nothing happened even after EOD of 3rd may 2015. We suffered a lot in following up with the hathway people, all time they are saying lies to us. We have taken it because o[censored]rgent work and due to false statement of hathway people, we are blocked and no way to even approach other service provider. Our work hampered and weekend wasted in waiting and following up with them. Please return the amount paid which is 3030 and thank you for making our weekend worst.

Aug 6, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Veenak,

We apologize for any inconvenience, please share your account number and location with us. We will get back to you.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

My modem is in offline mode since 3 days and the customer care never picks up my call. I waited on line for 10 minutes and no response. Yesterday the floor manager shekar and agent Murali said that the applications are not workingworking to troubleshoot on issueissue. However they promised me that my modem will be online by 11 am today. I am still sitting here with no internet. Horrible service provided ever. I am not going to pay my bill this month.

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Santosh Muddu,

We apologize for any inconvenience, please share your account number and location with us. We will get back to you.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

Hi All, I have subscribed for hathway broadband connection on 29th April 2015 by paying Rs- 3030 for 3 month. Everyday I was getting update from customer care executive and the person who has taken money that connection will be established by EOD. I think they do not know the meaning of EOD. Finally on 2nd May they gave me Cable after after following up with them but till 3rd EOD They did not install modem. So, I have decided to...

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We have purchased the WIFI Router yesterday ie on 3rd May 2015 and paid Rs 3030/- to your company representative at Bangalore and we were told that the wiring will be done today and the router will be delivered on 4th May 2015. But till now your guys have not installed the router and your representative bearing mobile number [protected] is not lifting the phone.. If you cannot keep up your promise why do your representatives lie to us. My mobile number is [protected] and my mails id is [protected]@gmail.com.

Hathway customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra

Hathway is providing worst service ever seen, 95% of the time internet not working. We just spend on calling customer care. No complaint get resolved. They just autoclose the service without resolving it. And event if we a one late for making their payments they just terminate the service without prior information. Their engineers have long list of reasons why they can not resolve the issue. I wonder if they really have any technical knowledge or not. Though I have paid them 3 months advanced I had to take another service due to no service at all from Hathway. And now when I applied for refund no one even bother to reply. Call center people just try to fool you around. They will tell you to mail Billingdesk and we get not even a single reply after mailing them 100 times. This is how they work. Never take service from Hathway.

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Manorama,

We apologize for any inconvenience, please share your account number and location with us. We will get back to you.

Regards,
Hathway Broadband

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Address: Bangalore, Karnataka

AM CONSUMER FROM BANGALORE FROM PAST ONE MONTH THEIR IS NO CABLE NETWORK WHEN I ON THE HATHWAY SETUP BOX IT SHOWS TECHINICAL PROBLEM I HAVE TRIED TO CONTACT MR.MANJU (HATHWAY WAY CABLE CONSEN PERSON HE IS NOT EVEN RESPONSING AND FROM 7 DAYS HIS NUMBER IS NOT REACHABLE WE R FACEING MAJOR FROM PLEASE TAKE THIS COMPLAINT VERY SERIOUSLY AND TAKE A SERIOUS ACTION MY DETAILS AJAY KUMAR ([protected]) HATHWAY CARD NUMBER(STB[protected] THE CABLE SERVICE PERSON DETAILS KANTHI ENTERPRISES CABLE TV MR .MANJU NEAR RAMA TEMPLE EJIPURA BANGALORE MOBILE NUMBER-[protected]

Aug 9, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

May 14, 2015

Verified Support

Dear Customer,

We apologize for the inconvenience caused and thank you for sharing your details. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable

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Address: Aurangabad, Maharashtra

Im facing packetloss issues from 10 days but i called them and i asked why am i getting packetloss issues they said they will check in 1 day i called them 2 days ago and the 1 day was over no one assisted me. 2nd day i called they said 1 day again. and this is freaking . why would i pay for stuffs they never solve the problem till 5-6 days

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Hathway customer support has been notified about the posted complaint.

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T

Tauheed Naviwala

from Aurangabad, Maharashtra

May 2, 2015

Not even average.

T

Tauheed Naviwala

from Aurangabad, Maharashtra

May 2, 2015

My account number is 1235304

And they said 'Sir your internet is downgraded'
That doesnt means that i wont even get 512 speed after downgrade.
Do i seem to be a to them ?

Hathway Customer Care

from Mumbai, Maharashtra

Jun 3, 2015

Verified Support

Dear Tauheed Naviwala,

We understand your distress and will make every effort to assist you in this matter.

Regards,
Hathway Broadband

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