Hathway Complaints & Reviews

Hello hathway,
My hathway network went down suddenly after a bad thunder lightning and upon checking it seems that the modem is dead and no more working I tried changing the plug socket but no luck
Account no : [protected] location is in bhayander east a complaint has been launched through app but the app and its complaint launched over the IVR is useless please send some technician tomorrow quickly and get it fixed as today no Internet means no works can be don't wfh especially

Dear sir/Ma'am,

It has been more than 48 hrs since I subscribed for your broadband service in Bharuch, Gujarat. I have paid 5500 rupees for your 40 Mbps plan. It is extremely important for me to get internet due to work from home period in my organization. I have tried to contact your service provider Mr. Naeem but he didn't pick my call. Again trying with different number he picks up call and just turned me around. Kindly, consider my request for cancelation and proceed further for refund.

Regards,
Mansuri Rakib

The user of hathway broadband internet services, my account number is [protected] as i requested to shift my connection, Nobody is going to take action against my request, and telling that your requested location signals low, then i requested to refund my amount for unused data, or provide me a connection at my location. For that the customer care executive told me that "you won't get any refund and won't get a connection at your preferred location its take 2-3months times. My neighbors have hathway connection. What can i do right now, please look in to solve the matter.
my location hyderabad, south kamala nagar, ecil Thank you

The complaint I made is still unresolved. An engineer (Dilip Bhai Bharvad) came from GTPL, but He did not solve the problem, and without solving it, he said "I will come" but he did not come again and stopped my request without solving it. I have been facing an internet problem for the last 15 days. If GTPL can't solve my problem and can't provide good internet, then refund my money.

I used the Hathway internet connection when i moved to mumbai 2 years back, in a rented apartment . It was for a very short period of time. Its been more than a year that i left mumbai and till date i get the most irritating calls and messages from Hathway to renew my plan and take a new connection. I have already complained to them on call that i am NOT INTERESTED. Still the harassment doesn’t stop. Made a huge mistake opting for Hathway. I want this to stop immediately.

This my account no [protected]. Iam not going to reneval hathway broadband because of poor service.we already using other broadband service. From past two months i am getting calls from ur telecallers i have told so many members to not call back again. but they won't understand the problem... Please stop calling me. Iam very much irreted by ur telecallers. So, kindly remove my phone
Number and account and take ur moderm and etc stuff from my home.please refund our Subscription amount which we paid Rs.2124.00 on 03-SEP-2020. I hope this message will get to the higher authotity of hathway broadband hyderabad.

I m very upset as my router is broken and I hv requested multiple times for router replacement..it's impacting my work and study

Various calls throughout the day about broadband recharge. My account no for broadband is [protected].

In spite of repeated complaints the internet speed continues to be worst.
Diva customer care helpline also fails to sort the problem.
Disappointed.

@GTPLHathwayLtd @GtplLtd assured solution to my complain no 9747013 within 24 hours which I registered on 21st May, 2021. No one even visit my place for solution and my problem still get unsolved. Kindly solve my problem on urgent basis.

My internet connection is OFF Since 15 days.

Hi, I did a recharge for for 3 months and got two months plan. Called them several times but no use. Even sent so many emails with screenshot but didn't got any resolution. Very frustrated with there Customer support Service which is very Pathetic. My A/C No: [protected]. Atleast now look into it.

His is regards to the payment that I have made towards the Internet connection renew for my factory at P17, victoria estate, kathwada gidc, ahmedabad dated 26/05/2021 with the receipt no:- cr/def000000000000000001950582. I have been told to get the refund of the amount Rs 5500.00 this mounth and also last year 5500 rs total 10000 rs.your agent we are last 4 days 30 call he give bad reply tht mobile no. is [protected]. The connection which was done wirelessly at my location was not removed for one day and I have called the concern person to remove it immidiately.this connection not working last 6 mounth properly check your data. I have been trying to contact the local office of and also local area manager again and again but no one is replying me in a satisfactory manner and getting the unwanted excuses for the same. So, I request you to look into this and get back to me with the satisfactory reply.

hasti enterprise
Resigter mo: [protected]

Hi,
This is Anil singh. I was staying in chennai. I bought hathway broadband for work from home. Now due to covid situation I have been moved my hometown. Actually I informed to local service provider that I am leaving on 8th may 2021 so please visit my address and collect modem but he didn't came. Now I am getting unwanted call from hathway and I informed them that please raise a request to remove my connection. But still I am getting ### call from them.
So I am requesting you please dont call me and just disconnect my connection. Inform to your guys dont call me again and again otherwise i will use very bad words to them on call .
Seriously hathway is providing a ### service
Just disconnect my connection.
Account Number - [protected]

There is no internet from last 12 days
When calling customer service thet say our team is working
I almost call every day all day they are telling team is working.
If team is working then issue should be resolved.
My registered mobile number is [protected]

There is no internet from last 12 days
No one has been replying when it resume
No one to repairing line
My registered mobile number is [protected]

There is no internet connection from last 12 days
No one reply when it will resume
Or no one repair line
Please help
Registered mobile number is [protected]

Hi Hathway,

Since last day I'm keep trying to contact with Hathway cs department to process the Cancellation/disconnection but no one responding, Kindly look into it nd send your tech to collect the device.

I have disconnected Hathway internet connection an year back and returned their modem. Still I am getting numerous promotional as well as calls asking for renewal everyday. Many times, I have explained the situation to the call centre representatives to not to call again. Still, they are calling me again and again.
[protected] was my broadband account ID.

My internet is off since last 11 days. I have registered complaint thrice for this but they are closing the complaint without resolving it. They are not picking up any call on customer care nor they are sending any executive for resolving it. Any leads if I can file any defamation charges or civil lawsuit against the company?