Hathway Complaints & Reviews

My name is Anshuman Pathak and I am from Varanasi Uttar Pradesh. Pincode 221002.
As this is work from home time, I also thought to get a ISP connection. There are not plenty of options available in my city. So I thought to go with GTPL, as it was offering decent plan for decent price.
On 13th of September, I contacted local guy who is a sale staff of gtpl ISP connection. I paid him 6000rs and he did my registration and he told...

Hi I'm an existing Hathway Braodband internet user with id: [protected] and I have opted for 6 months subscription and paid for rest of the months and my internet was available since 10 days and after multiple follow ups the issue is not fixed and they closed my service request as resolved with out fixing it....

I bought Hathway's broadband plan 7 days ago with full payment for 6 months, Rs4248. The internet connection hasn;t worked properly even on one day. I raised several complaints on the customer care but they didn't resolve the issue and either cut the call or marked the service request closed without solving the issue.

THIS IS THE WORST BROADBAND COMPANY EVER, THEY LOOT THIER CUSTOMERS BY TAKING ADVANCE PAYMENT AND NOT PROVIDING...

I wish to terminate my hathway broadband account. I have sent multiple emails to their support ID [protected]@hathway.net but no response. Have also tried calling their helpline #[protected] but just get to listen to the options and recorded message but not able to get any of their CS executive on the call to speak to them. It has been a frustrating experience.

Pls advise.

Ravi Patil...

Dear Team,

My Name is Mahesh, I requested for a new connection on 14.10.2020 through your website, after that i received a call from Ms.Mounika ([protected]) from sales team and she asked the location to verify whether hathway is providing the service or not...I shared my location and address through Whatsapp to her. She again called me and told that Hathway is providing service near by our residence..Then she asked me to provide...

Hello Sir / Madam,

I am really fedup of asking procedures on how to terminate my Hathway Broad Band Connection at Bangalore. As I am permanently shifting to Madurai, where Hathway service is not available.

Hathway Account number: [protected]
Registered Mobile Number: [protected]

I have called Hathway Helpdesk multiple times and It is giving automatic voice to confirm the termination of broadband...

I was promised with a data quota of 1000 gb and a speed of 50 mbps while i was taking a plan of hathway... But shortly after i paid my money for pack renewal my quota decreased from 1400 gb to 20 gb..
I didnt use 1200 gb of it and it was all vanished.. I really demand to be given 1000 gb because 20 will be in no way be sufficient for me for a month... I demand for an immediate response.. Or else ill proceed legally

Hathway...

I'm a resident of Hyderabad, Telangana. I have applied for a new connection with GTPL Hyderabad, I paid 3200/- for a 50Mbps plan for 6 months. The GTPL sales person Naresh Nemali (+91-[protected]) approached me personally at my residence saying they are launching broadband service which is more advanced than the competitor and they would complete installation with activation within 48 hours from payment. Upon their assurance of 48 hours setup...

I wish to terminate my hathway broadband account [protected]

I have have been paying money for th einternet but there has been no internet service even after repeated complaints for over a month now....

Hi All, I have subscribed for hathway broadband connection on 04 october 2020 by paying Rs- 607 for 1 month. Everyday I was getting update from customer care executive and the person who has taken money that connection will be established by EOD. I think they do not know the meaning of EOD. Finally on 7th october they gave me Cable after after following up with them but till 10th EOD They did not install modem. So, I have decided to cancel...

Ac number [protected], every week there is an problem with Hathway when we registered a complaint there's no resolution, they don't pick up calls, respond to email,[protected] some guy who handles Chembur branch, but he has no audacity to pick up call and answer.

He's number is on website of Hathway chembur. Sunil chaugle, the nodal officer no one is helping out.

We need a resolution on this....

I'm a Hathway broadband customer for last 5 years. And during this period I mostly had issues with internet speed and they were often resolved. But since 21st September I'm having connectivity issues. Whenever I switch modem and WiFi off from main switch I lose internet connectivity, then I've to spend 30 minutes on call with customer support, where they promise prompt service but it actually takes about 10-12 hours to restore the internet....

Hi, My Modem Adaptor has stopped working since 4 days. SLA was 24 hours which is already breached. There is no response from Hathway Technical Team. Everytime i called up Hathway custome care, I am just hearing that their technical team will get back to me. I can neither escalate this ticket to supervisor/manage nor can have conversation with them. So, there is no way, i can get something on my issue. I am already on Loss of Pay.
Customer...

My account number is [protected]. I have paid Rs 2831/- for starting a new Hathway broadband connection on 5th October 2020. The service guy could not set up the hathway cable in our society for 3 days so I cancelled the service on 8th October 2020. I still have not received my refund back of Rs. 2831/- which I had done through my credit card. It has been more than a week now.This is very frustrating!!!...

Iam prepaid customer if Hathway broadband. Since October 8th 2020 I hane no net connectivity. I have made complaints. Every time ticket is generated and closed automatically without solving problem My account no.[protected]....

I was very happy with the service, but with shifting my house i couldn't transfer the connection
But calling and spaming made me hate this company from the core
Complaining in every possible ports couldn't solve the problem....

I have disconnected the hathway broadband because of relocating to different part of chennai. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting...

Hathway - You are irritating customers like anything and this is enough, kindly delete my number from your system.!

It’s been 3+ years, I have discontinued your services.!

Have some sense in your mind and do the needful.

Thanks
Mani Ratnam
[protected]
Hyderabad.!...

I have disconnected hathway for over a year now!! I have told them to remove my data from their system, told them to stop calling, still they don't listen. They're annoying and troubling by calling me again and again by using different numbers....

I have registered my first complaint on 5th Oct, 2020 with complaint ID - 6947561.The customer care executive told me that my issue will be resolved within 3 working days.But my ticket was closed on 6th October without resolving my issue, so I again raised a complaint on 6th Oct, 2020 with complaint Id - 6972809. But again my ticket was closed on 7th October without resolving my issue. Every time I call the customer care, they raise a complaint...