Hathway Complaints & Reviews

Hi Team,
I have paid/renewal my hathway account amount of 843/- for 1 month and they promised they will activate the account with in 2hr.s of received the amount even i have taken confirmation from thier side on the same but even in next 24hr.s also my account is not activated and i have to do my office work so that i have raised a complaint with hathway saying that don't activate account now and just refund the total amount which i paid because i already taken another connection, they given a new connection in 2hr.s.
But till now hathway is not responding properly to refund the amount even sent an email to hyd hathway nodel office but no response. So i have decided to proceed legally on this issue, because here the problem is from hathway side but why i need to lost my money, raised multiple complaints and they resolved the tickets without providing proper resolution.
My hathway account number : [protected]
Reach me on my mail id : karthik.[protected]@gmail.com

No internet for past 3 days, contacted 5 persons a day, they promised to resolve by today morning, they did not resolve it yet! I am going to call them again, before calling them i wanna make a complaint, i want to sue everyone of them for responding to customer's problem immediately instead they use the words " We will solve within 24 hours " Which is another lame excuse as i waited 3 days. I need my internet now and reduction of this month's bill amount.

The worst, yes i should use this word worst broadband service, and yes yiu are a fraud company, your internet is not stable, it goes down in every 3 to 4 hr, i cannot initialize even the payment, if you the hathway cannot even provide a good service atleast do not fraud your customers .
THE WORST WORST WORSTTTTT BROADBAND SERVICE .
I WANT MY 2121RS BACK YOU FRAUD ...

Please deactivate my account and never again call back on my number. Don't want to give unnecessary money to this company. Already gave unnecessary 500 ₹ as penalty charges even though I mailed them to take back there modem and also filled the pick up form but there was no response from them.

Account ID - [protected]

Hi,
Today I got a call from hathway legal section [protected] stating that are lodging a legal case against the modem worth of INR 500 against the point that I have not returned that

Where as I have handover the modem to hathway person long ago but it was not known to me that I should take a receipt I just return on trust

now they are doing a legal care

Please resolve this issue ASAP

I am receiving messages from hathway daily to pay amount and get promotional GB of data. I have closed my account in the year 2014 and suddenly I am receiving messages now on broadband. This is so annoying.
Its been 5 years since i used hathway account.
Kindly stop sending messages to my personal number. I have already reported this issue to the customer care people, no one responded. Kindly no the needful.

Dear provider,
You have tested my patience that I have finally decided to move away from you.
I have been using your service form some time now, not that it's great flawed with lots of issues. Never the less I decided to take the connection to the new location within the same locality. I raised the request on the 14th June 2019 and its 19th June. I would have made more than 10 calls to move the connection.
Other than false promises no one has called me from your office. It hardly takes more than 2 days to get a new connection and its more than 6 days and no response from your side.
I give up and going to take a new connection.
Account No : [protected]
Service Request No: 14062019M359103
Location : 72 H colony Indiranagar 1st Stage Bangalore to 163 8th Cross Indiranagar 2nd Stage, Bangalore

Thanks you,
Geo

Hi my name is rohit,
mob- [protected]

This complaint regarding hathway internet. i take hathway internet connection 50 mbps 2 month ago and till now i am facing bad servicing my net is frequenty disconnectio and after 7 pm inter net not working full night.
i pad 6 month advance when i take connetction the hathway told me i u not satisfy we will refund your amount and now they clearly say no refund i complaint mother than 50 time in a month plz fix my issue other wise i will consumer forum and file case against hathway plz fix my issue or refund my amount. i attatch one image what speed i got

Recently I have paid for an amount of 943 rupees as was asked so to avail the wifi broadband connection from Hathway but ever since I have made the payment they have not provided the service . It has been 4days since I have paid and it was said they would provide there service within 24hrs . Further they have been making other promises which also they have failed to provide . The customer service is worst and the concerned person also does not pick up the call .

Since I purchase 30 mbps plan there was a many of times speed down for 2 to 4 hours and then after automatically reset the speed, I complain many of times to on toll free [protected] but end result nothing till time and actually they haven't any permanent solution that's why we are facing this kind of trouble, Also I complain to local techinition and his head technition but still they commit we look your complain and we are working on it and it will very soon restore, they have no any kind of query solving ideas. MY REQUEST YOU TO PERSONALLY DON'T TAKE THE GTPL BROADBAND INTERNET SERVICES IT WILL VERY WROST AND MONEY, TIME WASTING THING SO THINK ABOUT IT...

I am consumer of Gtpl broadband service in Gajendra Nagar, Dattawadi, Pune, Maharashtra location.since last last 7 days broadband stopped working.unable to use internet which causing lot of inconvenience and loss towards my work. this problem occured previously many times which got resolved after 2 days.but this time it's more than 7 days.fedup of this service now.at the moment its completely not working.when called customer care, they said will resolve in 24 hrs since 7 days.tried to contact their technician who also responded same but never visited problem site 2days earlier.
I am frustrated as consumer by pathetic service Gtpl, pune has offered.I want refund with compansation as it caused inconvenience and loss towards my work.
Original amount paid : 2500
Compansation :50000

I Paid Rs 2122 for a two-month plan on 7th June account no [protected], their technician(Santosh Kumar) who explained the plan and filled form said that connection will become live in 48hrs, but even till today after 11 days no modem/router has been provided. when I call Santosh ([protected]) he says that he is not responsible for installing the modem and gave me two no to call [protected] and [protected] both the nos do not pick calls and when I again call Santosh he blocked my no. called 8 times customer care no [protected] they always say it will be done by EOD, but Not even a single call from the Hathway side nor they reply for emails. worst service

Hi,

My Hathway AC No. is [protected].

I have been marking emails to their support team to resolve this issue since weeks now. Multiple complaints have been made to customer care and via app.

It will show that router is stable for a min, as soon as I try to use the internet, it gets disconnected.

No response from technical team.

Marked mails to billing team to provide refund, still zero response from their side.

I am an existing Hathway customer and I recently moved to a different location. I raised a service request with hathway to move my internet connection but they said it's not feasible in my location so I requested to terminate my account 2 weeks ago. Despite daily follow-ups with customer care and emailing nodal officer etc, they still haven't responded and I keep getting billed. Please help since this is causing me a lot of distress.

Since Friday I have been complaining the company for non working of my internet connection.
But still its not been resolved, everyday i have been calling and complaining but their service is such a disaster that everytime they are giving commitments to resolve.
I don't know how much i am gonna wait.
Now i demand the extension of validity for all these days when the internet wasn't working.

And companies like these should be imposed with heavy penalties for such delays in service and their careless attitude towards their customers.

This is the second time I am facing the same problem and this time its been 5 days with no resolution.

Request you to intervene in this matter

Being sent unsolicited sms by hathway. I have not used their service in over 10 years but I continue to get multiple messages. It is extremely irritating and I need the sms to stop. They do not have any kind o[censored]nsubscribe option anywhere on the sms or on the website. The messages started last month and have become very regular over this month. I need my number to be deleted from their system.

I have discontinued with hathway services 6 months back. I also returned the modem 2 months back and they gave me NOC.
But now they keep calling me everyday and when i asked them that i am not interested so stop calling me. The guy on the phone said you have some outstanding amount due. And we will stop calling when you will pay us money.
I told him that i have my NOC and no amount was pending and i will file a complaint if you will call again. And the guy told me you can do whatever you want i will still call.
This is the number from which he was calling- [protected]

I have been raising the issues from past 1-2 months on regular dis-connectivity. Its very sad that people are not even looking for helping a customer.
I will wait for one more day and later i am going to raise this as a concern in consumer forum.

It been crazy connectivity issues and disconnection problems from past few weeks for me. I have been talking to customer care and also raising service requests over app and web, but no one has ever called me asked regarding the intermittent problems we are facing. I have highlighted this to multiple people but no one seems to be bothered to rectify the problem. I have already paid 1 year whole amount as well, else i am seriously thinking of changing this network to ACT which provides amazing customer service.

I need this problem to be fixed ASAP and get my pack extended for 3 more weeks as i have faced tremendous network issues.

My account number - [protected]
Karthik V
Gmail ID - [protected]@gmail.com

I am an existing subscriber of hathway broadband, i had raised request to shift my connection to my new house on 16th of May, but then they didn't respond on this and they said i was unreachable and then they closed ticket. I kept on calling them every day 5 times, and again then i raised another ticket with same request on 19th of May but there also they have not taken any action and they kept playing with my time, sometimes they used to keep me on line for hold longer than 45 mins.

Finally after lot of struggle i somehow found contact no and i made him do the cabling, he did cabling and then he promised after three hours person will come for modem installation and then my connection will be active. Till date i have not got my connection shifted and up but everyday these fraudsters call me to recharge and upgrade the plan.

Now who ll bear the loss that i been through, and my connection is inactive from 16th of May to till date . I want either connection to be shifted at my premises with extension of non usage days or full refund as a compensation from the company

Below i am attaching my account details and ticket request numbers as well

My account no :- [protected]

Hello,
It's been 4 months of running hathway broadband connection. Acc no [protected]. From[protected] internet was not working i raise the complaint (no 12062019M331626).
From since that day i tried calling to customer care the people are simply saying will solved by 2hours. And will solved by today will solved by afternoon like that they simply closing call like that. Till now I called more that 30 times to customer care. This is 6th day running. No body bothering my request, even asked support guys to transfer call to superior they put me on hold waited 30mins even no body spoke to me. One time support guy told me that superior guy will give a call back. Till the time I didn't get. Like that, people of simply escape from customer request. I even contacted who given my connection. He is not listening my issue only. On Saturday and Sunday support guys told me to stay at home I waited but no body came. My entire weekend plan spoiled .
Now tell me what I have to do. I have evidence of customer care call recording d