Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

*I am Feeling cheated. *I have Broadband connection at Ahmedabad. *Previously I was using Limited data plan in which they provided very good speed so data consumed very early. * Now I changed the plan to unlimited. * For this First I m not getting proper speed(Though with limited data it was consistent) * NOW EVERY NIGHT AT 11:00 - 11:30 They Disconnect my connection till morning 7-8 AM first I though it can be a random problem but its regular now. AND HOW COME IT HAS FIX TIME AND IN MORNING AUTOMATICALLY GET OK. I AM SURE THEY ARE CHEATING AS I HAVE UNLIMITED PLAN. I m not able to use net connection at that time. * Moreover by any mean u can not get it ok at NIGHT TIME, Customer care always say all executives are busy. * At day time when I spoke to customer care they responded well but day time I dont have any problem. WHAT TO DO AFTER 11 PM, NO BODY TO LISTEN ITS HAPPENING SINCE LAST WEAK. I AM HAVING BROADBAND CONNECTION FROM GTPL Communication NEAR SATADHAR CROSSROAD AHMEDABAD my user id : gbsharma19

I did online transaction of rupees 3850/- to recharge my gtpl broadband service on 29th june at around 8:30 pm with my sbi debit card through their official site.And from sbi I have got the confirmation msg at a very moment with transaction ID:[protected]. But on the next day when i called GTPL customer service they are saying there is some technical issue and tickete is being generated by the system.And today it is almost one week and still they are saying there is some technical issue. I dont know what kind of poor service they are providing and I have no clue of where my money is?The worst experience i have ever had during online transaction.

Digital cable connection is very poor service. service before that is very good. Due to Digital Set top box always getting connection problem in every day 5 to 6 time. What a modi's Digital India movement. I am from Gujarat. Modi is Faker. He is making false promise to indian people. He said that we started service. does he keep eye on watching how this service provided to end customer.

After getting tired of calling customer care of gtpl again and again for the same reason. My complain is that why my network disconnects daily? They give me complain number daily my problem solves for some time and problem occurred again. I am fed up now from there services. They do this because we pay there money in advance. Customer don't have any other choice accept to call customer care. I am giving my user id and some complain numbers. Please if i really can get help from this i appreciate very much. Name: Mukesh Kumar User Id: navneet2109 Complaint numbers :- 1. 657375 (8/6/2015) 2. 659066 (9/6/2015) 3.[protected]/6/2015) 4.[protected]/6/2015) 5.[protected]/6/2015) 6.[protected]/6/2015) 7.[protected]/6/2015) 8.[protected]/6/2015) 9. 698831 (3/7/2015) 10. 699848 (4/7/2015) 11. 699856 (4/7/2015) I have complaint even more. Regards Navneet

Dear sir, I am a GTPL customer from Gandhidham, Kutch. This is to inform you that a wire connecting the modem has fallen on the road. Although the connection is working, but it may cause financial loss to the company in future. Regards, Madhvi Shukla

Due to power supply failure in hd set up box, we have inquired to repair the said set up box but it is not repaired & we have to purchase new hd set up box. New set up box is not working for last one week. We have already contacted local gtpl representative but he doesn't come to check what is the problem. We think they are very busy to avoid customer service.

Please provide prompt help to resolve the matter.

Hi my name is anish jangam from Gokarnanagar, Khed, Satara.. m getting problem in some channels on set top box From 2 months. I can not view channels & clearity is very poor. I have called your headoffice here in Satara, Maharashtra but they are not giving me proper service. I hope u will do something about it & u'll help to solve my problem. Thank You.

I am living in gotri area adress;8, avanipark society, opp;rajeshtower, gotri i have gtpl brodband connection since 12 days my cust id is - rameshchandra8 since 6 days my net is not working deu to error 651 i have submitted my complain in cust, care at following dates but prob, is not solved sofar pl. Inq, the same and give me feed back. To solve the my problem. Date of reg. Comp. 24 / 06 / 2015, 27 / 06 / 2015 id. 689988, 27 / 05 / 2015 ser. Req. Id. 639600, also req. Somany time on phone. But problem not solve sofar. My net is not working till date.

hi i baught gtpl on 23 th june 2015 . but the installation started after 3 days. once setup that night speed was awesome upto 1.8 mbps the very next day it was off for 2 hours then started again. the same was the issue while using with router though i have added my mac by calling gtpl customer care. finally the disaster day come to me. on 29th june 2015 my connection lost . i have checked on two different laptop and one desktop machine same error no 651 was raised modem not responding. i called the lodged complain on gtpl customer care(remember their toll free no only rings once day other wise you need to call to paid no only where they disconnects if not connected to any customer care after 3 minutes) customer care person was polite though lodged complain. then my call chain process started . after words today on 30 th june 2015 i called almost 20 times to customer care. no technical person was send yet on my address for solution of connection. meanwhile let me share i am technical person itself have checked all aspects from my side . only reason why connection is not availble is from isp side problems of dp or switch. i have checkd on my terrace of flat switch is responding to connection but still no internet is working. all 3 connection of my flat is not working at all till date they are generating every time new ticket for complain saying me we will solve it within 24 working hour it means 3 days of 8 hour working will be taken to solve complain . so their complain 24 hour mean to us is 72 hour ( 3 whole days) keep aside and dont think about internet . just take some bell on hand do pray of god its internet isolation day for me as i have gtpl connection. hehe.. i dont recommand to buy this connection if you have not technical support along with you. otherwise over all speed is very good if connection is with you remain intact.

Hi, I had bought GTPL broadband 10mbps plan last week but i am not getting proper speed so i had complain to GTPL customer care but i am not getting even single reply of complain.I had also call to customer care number but then also problem not getting fix .I had even try to contact nodal person but number which mention in website is not working and when i had send mail on [protected]@gtpl.net then only received auto generate mail and not getting any response from anyone . GTPL service is rediculas and even for getting connection i had to call more than 5 times then after technical person was came . Please take some action this type of issues so other people can also get proper service from company . I have attach speed snapshot so you can check and if you need more further details like call record and all then also i can provide you . Company told me speed will be get around 7 to 8 mbps but getting 1 to 3 mbps and sometime less than it. Thanks

My Internet Connect-Disconnect Date 27/06/15 To 30/06/15, Continue This Problem.we Are Facing Connect-Disconnect Problem Last 50 Day's.We Needs Justification.We expectting, Disconnected Day's Worth.I Am Continue Follow Your're Vadodara Gtpl Office.There's No Response Your Gtpl Team.User ID:kalpnathakkar Reg.Mobile No.[protected] Thanking You

My name is Bharat L. Ranpariya my GTPL SETUP Box id no.2270805. My Regietred mo no.[protected]. How many time complain on my Cable operator of Astha Cable Natwork -Rajkot Mo.[protected] but every time one day time but no issue solve of my network problem solution. Please solve of my complein in sortout immiditely. Thanks

I have new connection since 10 days.. I have the problem of net till the first day.my net dose not working. I call customer care more than 5times but they never give positive response. I also call my broadband provider he also gave me Negative reply.they did not get solution of complaint.this company is fraud.please pepole never get gtpl. Now i think i have to go in consumer court.

I gave a ch.Rs.5100/- of BOB wide your receipt No. 82068 Dtd 08/04/15 to your representative Mr. Minesh Joshi for broad band connection. But you did not give me broad band connection. After day and night reminder for connection, Mr. Joshi asked me that you are not able to provide me internet connection on dtd 22/04/15. So I ask to return me my cheque, but till date i did not get the same.

..VERY BAD SERVICE MY INTERNET NOT WORKING FROM LAST ONE MONTH AND GTPL STAFF NOT RESPONSE, Vadodara GTPL OFFICE, Sayaji ganj. My area is Khanderao Market VERY BAD EXPERIENCE ALL PAYMENT TAKEN IN ADVANCE RS 5000 FOR ANNUAL AND KNOW NOT REFUND THE SAME...

Hello, my internet connection is not working form last 5 days, I have contacted customer care and he gave me request number that is 675087 and 680254 that day that executive told me your complain will be solve in next 24 hrs, after 24 hrs I have called again and then asked for that status, he told me that we are taking maximum 3 days to resolve your problem, then okay, I agreed to wait for 3 days still i did not get any solution. here is detail of my connection Name: Suresh Mistry username: sureshlg if you cant provide you service please disconnect my internet broadband service and refund my money back, as I am new customer and getting this problems, cant imagine next 7 month with GTPL.

I have Broadband net facility since last 1 and half month, which is regularly interrupted. the staff do not respond properly. Even the Technician don't receives the call. the answer given by staff is helpless. Even i was disturbed such a extent that I argued for repayment. We have hostel with 500 students, are permitted to use GTPL Net facility in the same building. Where I am Superintendent. This complaints are most regular. This problems are since the inception of this facility, you can take the record. Daily, I have to phone and westing my time and money, but at the end No result. please Cooperate. Thanks Hope for teh best.

Hi i have applied for new connection and fill up the form and made full payment to take new connection but since last 15 days have been past out no response no phone pickup no answer nothing ???????? They always say today u will get the connection but always the same as it is no reply no answer and no phone answer my contact no. is [protected]. Very very poor and rubbish service before giving connection there is so much difficulty after making full payment then what will happen after taking connection such a digusting service

I had requested to GTPL for my transfer of net connection, the people in Sabarmati branch always say that we will call back in 15 min & technical person will come to do set tomorrow, this is happening since last 15 days & no action is being taken against it. They didn't respond to my problem. Very Very bad customer service.

I m dr sanket suthar from 103, prabhakunj society, b/h Gandhi petrol pump, godhra. I have a problem with slow broadband internet. It is so much slow that I can not open the mail account. I have to rely on phone internet. Informed company people but no attention. Kindly improve yr services otherwise not going to continue the plan and will not recommend any person.my contact no is [protected].