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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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1.8
Updated: Dec 22, 2022
Complaints 580
Resolved
207
Unresolved
373
So far, so good. Hathway / Gujarat Telelink [GTPL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway / Gujarat Telelink [GTPL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway / Gujarat Telelink [GTPL]

Hathway / Gujarat Telelink [GTPL] reviews & complaints page 11

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BHARATRANPARIYA
Jun 28, 2015
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Address: Rajkot, Gujarat

My name is Bharat L. Ranpariya my GTPL SETUP Box id no.2270805. My Regietred mo no.[protected]. How many time complain on my Cable operator of Astha Cable Natwork -Rajkot Mo.[protected] but every time one day time but no issue solve of my network problem solution. Please solve of my complein in sortout immiditely. Thanks
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    M
    Manthan Mehta
    from Mumbai, Maharashtra
    Jun 27, 2015
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    Address: Ahmedabad, Gujarat

    I have new connection since 10 days.. I have the problem of net till the first day.my net dose not working. I call customer care more than 5times but they never give positive response. I also call my broadband provider he also gave me Negative reply.they did not get solution of complaint.this company is fraud.please pepole never get gtpl. Now i think i have to go in consumer court.
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      P
      P H Mehta
      from Mumbai, Maharashtra
      Jun 26, 2015
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      Address: Vadodara, Gujarat

      I gave a ch.Rs.5100/- of BOB wide your receipt No. 82068 Dtd 08/04/15 to your representative Mr. Minesh Joshi for broad band connection. But you did not give me broad band connection. After day and night reminder for connection, Mr. Joshi asked me that you are not able to provide me internet connection on dtd 22/04/15. So I ask to return me my cheque, but till date i did not get the same.
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        sumistry
        from Ahmedabad, Gujarat
        Jun 23, 2015
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        Address: Vadodara, Gujarat

        ..VERY BAD SERVICE MY INTERNET NOT WORKING FROM LAST ONE MONTH AND GTPL STAFF NOT RESPONSE, Vadodara GTPL OFFICE, Sayaji ganj. My area is Khanderao Market VERY BAD EXPERIENCE ALL PAYMENT TAKEN IN ADVANCE RS 5000 FOR ANNUAL AND KNOW NOT REFUND THE SAME...
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          sumistry
          from Ahmedabad, Gujarat
          Jun 22, 2015
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          Address: Vadodara, Gujarat

          Hello, my internet connection is not working form last 5 days, I have contacted customer care and he gave me request number that is 675087 and 680254 that day that executive told me your complain will be solve in next 24 hrs, after 24 hrs I have called again and then asked for that status, he told me that we are taking maximum 3 days to resolve your problem, then okay, I agreed to wait for 3 days still i did not get any solution. here is detail of my connection Name: Suresh Mistry username: sureshlg if you cant provide you service please disconnect my internet broadband service and refund my money back, as I am new customer and getting this problems, cant imagine next 7 month with GTPL.
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            D
            D.S.Modi
            from Anand, Gujarat
            Jun 22, 2015
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            I have Broadband net facility since last 1 and half month, which is regularly interrupted. the staff do not respond properly. Even the Technician don't receives the call. the answer given by staff is helpless. Even i was disturbed such a extent that I argued for repayment. We have hostel with 500 students, are permitted to use GTPL Net facility in the same building. Where I am Superintendent. This complaints are most regular. This problems are since the inception of this facility, you can take the record. Daily, I have to phone and westing my time and money, but at the end No result. please Cooperate. Thanks Hope for teh best.
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              A
              Arif3687
              from Patrasaer, West Bengal
              Jun 20, 2015
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              Address: Valsad, Gujarat

              Hi i have applied for new connection and fill up the form and made full payment to take new connection but since last 15 days have been past out no response no phone pickup no answer nothing ???????? They always say today u will get the connection but always the same as it is no reply no answer and no phone answer my contact no. is [protected]. Very very poor and rubbish service before giving connection there is so much difficulty after making full payment then what will happen after taking connection such a digusting service
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              i have requested for new connection in GTPL Broadband

              my payment receipt no is 49714
              suneel goyani [protected]

              so response for set up new connection.
              i have also contact in main office gtpl at surat.

              please what do for next step to new connection ya refund my money.

              very bad service and not give proper response.
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                G
                gaurav thapa
                from Mumbai, Maharashtra
                Jun 19, 2015
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                Address: Ahmedabad, Gujarat

                I had requested to GTPL for my transfer of net connection, the people in Sabarmati branch always say that we will call back in 15 min & technical person will come to do set tomorrow, this is happening since last 15 days & no action is being taken against it. They didn't respond to my problem. Very Very bad customer service.
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                  S
                  sankhya30
                  from Ahmedabad, Gujarat
                  Jun 17, 2015
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                  Address: Panchmahal, Gujarat

                  I m dr sanket suthar from 103, prabhakunj society, b/h Gandhi petrol pump, godhra. I have a problem with slow broadband internet. It is so much slow that I can not open the mail account. I have to rely on phone internet. Informed company people but no attention. Kindly improve yr services otherwise not going to continue the plan and will not recommend any person.my contact no is [protected].
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                  Very poor broadband speed. Very poor services
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                    Z
                    Zack patrawala
                    from Valsad, Gujarat
                    Jun 17, 2015
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                    Address: Kutch, Gujarat

                    This is to bring to your notice that my Broadband of GTPL has not been working since 9th May2015. Repeated complains have had no effect on the company . The complaint nos. given by the company for complains [protected], [protected] and [protected] had taken the complaint. After that they do not answer as they know who the caller is. Kindly advise.
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                      A
                      Alpesh2689
                      from Ahmedabad, Gujarat
                      Jun 17, 2015
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                      Address: Ahmedabad, Gujarat

                      Hello, my internet connection is not working form last 5 days, I have contacted customer care and he rgave me request number that is 668136 that day that executive said me your complain will be solve in next 24 hrs, after 24 hrs I have called again and then asked for that status, he told me that we are taking maximum 3 days to resolve your problem, then okay, I am agree to wait for 3 days still i did not get any solution. here is detail of my connection Name: Alpesh Radadiya username: alpesh024 if you cant provide you service please disconnect my internet broadband service and refund my money back, as I am new customer and just in 10-15 days getting this problems, cant imagine next 7 month with GTPL.
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                        P
                        pancholiamit
                        from Ahmedabad, Gujarat
                        Jun 16, 2015
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                        Address: Vadodara, Gujarat

                        I used to connect my cell phone and laptop through my old router maek cisco. due to some technical problem the olde router was stoped. I purchased new router make dlink. To configure my new router in place of my olde one i called to GTPL customer care since 07/06/2015 on a daily basis. every time customer executive told me that your complaint is registered and engineer will visit within 24 working hours. But till date no one from GTPL has visited my home. Registed Complaint number was delivered to my registed mobile no [protected] as under: 1. 656289 on 07/06/2015 2. 667123 on 13/06/2015 3. 6701545 on 15/06/2015. Regards Amitkumar Pancholi Mob - [protected]
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                          jiten3614
                          from Thiruvananthapuram, Kerala
                          Jun 14, 2015
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                          Address: Ahmedabad, Gujarat

                          My name is jitendra shah, My resident address is 11/126, balkrishnanager, saijpur bogha, Naroda, Ahmeabad. My account no is[protected], I sifted my setopbox at above address, I completed my all prosizor, by myself, After prosizor today is 12th days, my setopbox is not started, Agent of this area's he said to me that he was complited his all activity by himself.so i request to you that pls started my chennale as soon as possible, and reply to me by mail or call, that when will be start my chennale. pls reply to me my following mail id or call no. My mail id is [protected]@yahoo.in My mo.no.is [protected]. Thanks,
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                            vivekk640
                            from Kolkata, West Bengal
                            Jun 12, 2015
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                            Address: Patna, Bihar

                            when we can portibilite our mobile number keeping the same number to any mobile company why cant we do the same with setopbox provided by the local cable opreator?they told us to by new one why we always pay when we have already purchesed one ?we want to change our service provider how can i do this.
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                              J
                              Jignesh5078
                              Jun 11, 2015
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                              Address: Surat, Gujarat

                              Id: kuvadiyapj Mo: [protected] My brodband is not working right now, I submit complain 4-5 time but it have not been solve and not get satisfied answer from customer support. And same problam accrued in 15 to 20 days, So solve problam and give me support because I have to face so many problam.
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                                abhishek ken
                                from Ahmedabad, Gujarat
                                Jun 11, 2015
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                                Address: Ahmedabad, Gujarat

                                Myself Abhishek Ken, My User name : Mukesh105. Since i have setup for internet connectivity in the month of february, till today i have logged more than 50 complaint for bad service and there is no response regarding it. Internet works for 2 days and get disconnected automatically for 10-15 days till i call the technician to visit and check for the problem, It is been so ridiculous that without confirming to customer that the problem is been sorted or not, they themselves tick as a problem solved. I have been frustrated by this kind of behavior. so i request you to disconnect the service and refund money as soon as possible.
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                                  Limb
                                  from Baloda Bazar, Chhattisgarh
                                  Jun 10, 2015
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                                  Address: Panchmahal, Gujarat

                                  I purchesd Gtpl HD connection before a month ago.you do not provide me the number of channels which you promised about 20. In addition my remot is not working properly from the day of joining.i have complained 5 to 6 times for both the issues. But operator of godhra not responding me very well. So please tackel the issue as soon as possible otherwise I have no other option apart from going to consumer foram. I am from godhra. Contact no. [protected]
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                                    dhruvil99
                                    Jun 9, 2015
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                                    Address: Vadodara, Gujarat

                                    My name is Tushar Pathak.I have GTPL broadband connection.My connection is frequently connect/ disconneted no.of times in a day since 3 months.I have complained to customer care centre of GTPL No.of times.But problem remain unsoived. My address:-B1/32, Geet Bunglows, Ajwa Road, Vadodara-19 My mobile no. [protected]. Really Gtpl froad company, chitting with customer. Today I go to consumer forum.
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                                      Prashantnjethani
                                      from Mumbai, Maharashtra
                                      Jun 7, 2015
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                                      Address: Rajkot, Gujarat

                                      I called to coustmoer care of gtpl from my register number Where mr. sohil saikh Saahibaag, ahmedabad, was the responding executive . . I was asked to confirm my id then number .. Which i did after that also executive require mac id of my router without which he was not ready listen to my complain so forget about registering I told him to ask me any other information which i can provide as mac id is not a data which u carry with... That person was highly Uncooperative That he did not transfer my call to hia supervisor nor he provided his employee id and his supervisor name... Was not even listening to my complain ... Very rude behaviour Experienceing this within the first wk of registering... Real pathetic customers care...
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                                        V
                                        vvjoshi
                                        from Vadodara, Gujarat
                                        Jun 7, 2015
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                                        My name is Vijay joshi.I have GTPL broadband connection.My connection is frequently connect/ disconneted no.of times in a day since 2 months.I have complained to customer care centre of GTPL No.of times.But problem remain unsoived. My address:-No.23/b Saibaug society Sai chokadi, Near Darbar chokadi Manjalpur Baroda-390011 My mobile no.[protected]
                                        Oct 22, 2019
                                        Complaint marked as Resolved 
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