Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

i am a customer of GTPL since many years..i am living in navrangpura area of ahmedabad, Gujarat. i have a popular package of GTPL in my TV.. The charges is showing on your website for popular pack is 270 rs.. but my cable operator charging 350 rs for that pack.i called customer care, they also told that charges for popular pack is 270 rs .. Even my relatives and friends who are living in different area, they are paying 270 rs for this popular package..than why my cable operator charging 350 rs..???

Respected Sir/Madam, This is to inform to you that i request for new gtpl conncetion on 10th feb 2015 but still connection is not installed at my place.so i call number of times to yogesh([protected]) for returning money but he will not receive my call and giving wrong feedback.so please solve this problem immediately.

S Box No, FCBCHCHGS MAC 34BDFASBDBB7 Sir, I am regularly paying the charges in time as well as in advance for 3 months - six months since beginning but so may times your Baroda office Air link Communication Tel:[protected] & 2515589 is disconnecting my line.When I approach them, they are not attending phone and office has been closed on 6.00pm so that cable operator also can not contact them. When I returned from office at 8.00 hours my connection not worked and so that I have not enjoy the match of 20.02.15 between England and New zealand. Very surprise matter is that the so many customers are not paying their charges in time always but their GTPL Connections are always in order while I am paying your charges in advance, so may time my disconnected WHY ? Please look in to the matter carefully and take necessary action accordingly. Your immediate action is gratefullyt appreciated. Thanks/Regards Mansuri K. [protected] email [protected]@yahoo.com

i am GTPL internet user username : yogesh_br i am sick of this internet speed its almost equal to 0 internet stops sometimes and speed of this internet is i want my internet speed as per my payment if i dont get better speed i will disconnect GTPL connection of mine and many more plz do something really quick

Dear team, my another home in as new in visat highway next to motera ahmedabad. it's amazing and well maintain system provided by gtpl. but my old home in drive in road indraparastha tower issue is still continue.i ll require GTPL colorfull pamphlet regarding a new plan about channels.your net vision agent minesh has come and send it to me but it's zerox copy and also it is not properly visable., and also not showing in the our name of GTPL.print.2nd is picture come and go problem again and again.may be in wiring problem in back side or plug pin side.and 3rd is can u please tell me what plan in GTPL TV chanels is in today's date.request you to please do the needful from your site as soon as possible please.kindly call me and confirm me for the same. Regards, Ritesh Ganatra M :[protected] Mail id : riteshdganatra.[protected]@gmail.com

We have your connenction wide user id bob1 and wi fi password is rtcbar15.
We are not able to login through the password. The error is authetication error. This is bank of baroda training centre, baroda. Our (M) is [protected].
Kindly solve our problem as early as possible.

Hello sir myself Juned saiyed, Here is my GTPL Login ID: Juned4 After installing your gtpl connection i am constant facing net problem and i make constant complaint for that even though from company side they can not take any action for that. Here is my Complain IDs (651 errors): 511665 508708 503263 490833 489617 487922 481918 480078 i have already requested for cancel our gtpl connection but from company side they have not given any response to us. I want cancel my connection and refund our money at earliest. i have mailed on 3 times in this regard as guided by gtpl customer care executive on [protected]@gtpl.net inspite of that there is no satisfactory action taken from company side. If company executive are not having the intention to help and solve our problems, then how can the company expect to join the new customer and continue for a long time. give my money back immediately and take away the connection. if there is action taken from company side in 24 hours working days as said by cc executive, then we will go legally by law for not refunding the money, providing degraded services against advance money taken. contact: [protected] Name: Juned Saiyed

I called your customer care 4 times regarding new Internet plan for my home last 16 days ago. Your executive told me to fill up form in our website because of network issue. I filled up and then wait your reply but nobody reply me. This scenario repeat 4 times with me. But no reply at all.. I got below message in my mail from gtpl after fill up form: Dear Mahammadirfan Modan, Thank You for submitting Inquiry for Broadband form. Your reference no. is 151816 Thank You GTPL Then also nobody reply me for my inquiry. "Customer satisfaction is most important factor in service industry " . This is my last try to remind you regarding Internet plan. Please check my information. Name: Mahammadirfan M. Modan Address : A-11, firozavilla Society-2, Near yasmin Society, Vejalpur road, Ahmedabad-52 Mobile: +91 [protected] Email : irfan.[protected]@gmail.com I am waiting for your reply. Thanks Mahammadirfan

Respected Sir, I am suffering from interrupted service and when I try to book my complain no body is available at costumer care. Last 2 days i was chasing no one is solve issue and no body come to see ur complain .. Pls give your top management details .

my setup box no : FCBCXTRPP.

Name : Javad Lokhandwala.
mob : [protected] ( registerd number)

my user id is - mmm9877 registered mob No. [protected] Computer details - Connection-specific DNS Suffix: domain.name Description: Realtek PCIe GBE Family Controller Physical Address: ‎FC-AA-14-74-5B-81 DHCP Enabled: Yes IPv4 Address: 192.168.0.2 IPv4 Subnet Mask: 255.255.255.0 Lease Obtained: Thursday, February 12, 2015 9:28:18 AM Lease Expires: Thursday, February 12, 2015 11:28:18 AM IPv4 Default Gateway: 192.168.0.1 IPv4 DHCP Server: 192.168.0.1 IPv4 DNS Server: 192.168.0.1 IPv4 WINS Server: NetBIOS over Tcpip Enabled: Yes Link-local IPv6 Address: fe80::250c:76e3:b9c5:6f3e%12 IPv6 Default Gateway: IPv6 DNS Server:

Respected sir, herewith i inform u that my channels are not transfer in my replaced settop box.I submit this from ahmedabad.My channel opretor & your eexcutive not answerd me properly.If you are not solve this i have to say that i change the gtpl and i go to other an channel opretor or channel company.So it is an order to you transfer the channels within the 24 hours.My nuid no.[protected].My mobile no.[protected].Do the needfull in urgent basis. Otherwise give me refund.Yours, nishant padhiyar..

Complain regarding my connection., my connection is shut off last one week. Gtpl is not providing any kind of service I call every day till last 7 day. If gtpl is not able to short this problem than give refund my money My user I'd. Nikit768 Reg cont no. [protected] Name. NIKIT PANDYA Please give me solution. Gtpl providing very brust service. Suck my life.

Mr. Jatin Jani of GTP called several time to me to taking GTPL broadband connection and assured me that he will connect to my TP Link router for Wi-Fi service and took Rs.2500/- on 27th Feb 2015, for six month service. He disconnected my router which was having Wi Fi through Reliance dongle and disturbed the setting and was not in a position to provide Wi-Fi. He took the router to GTPL office sabarmati and said it is working in their office but not at my home. Since 28th Feb 2015 I am calling him but he is not responding, I am sending him dily message but he dont bother to reply. I sent frequent mail to following and called their sabarmati office as well as customer care GTOL nodal officer Customer care yoursupport.[protected]@gtpl.net Till date no refund is made by GTPL nor service provided. GTPL representative Mr. Jatin Jani Cheated me. P.C.Anand Mobile No. [protected] onnection taken in the name of gunjananand

Dear Sir, We had taken GTPL Cable TV Connection on 30.01.2015. Our vendor is Mr. Ketanbhai Patel (+91-[protected]). He had installed set top box containing NUID : [protected]. CASN: [protected]. I had given him My Driving Licence in name of Mr. Darshan Baldevbhai Panchal. Address:- B/129, Jaybhanu Society, Nr. Shayona City, Ghatlodia, Ahmedabad - 380061.My Complaint is that I had given all documents, Rs. 2000/- to Mr. Ketanbhai Patel and still out set top box not started till today. Ketanbhai is not receiving our call now and he is avoiding us. We had called customer care where told us that this customer ID documents were not submitted. While I had given all documents, all fees to Mr. Ketanbhai Patel. Now he is authorised distributor onbehalf of you so now you need to take certain action again him and kindly start out set top box urgently.

DEAR SIR WE HAVE PURCHASE NEW SETTOP BOX FROM AKASH CABLE PETLAD-DIST-ANAND(GUJARAT) ON DT:[protected] WHICH IS NOT WORKING PROPERLY, WE HAVE SENT TO OPERATOR LAST MONTH, THE ARE UNABLE TO REPAIR & REPLACEMENT . ... WHEN WE HAVE PURCHASE BEFORE TWO MONTH AS SHORT TIME WHY REFUSED FOR REPLACEMENT MY MODEL NO.-C-5197D SR.NO.-[protected] DATE OF PURCHASE[protected] SO PLS DO THE NEED FULL my email [protected]@yahoo.co.in

sir, Misinformation of my usage account billing detail in selfcare.gtpl.net i have recently recharge 175GB+25GB plan on date (06/12/2014) My account currently usage 181 GB show this is wrong information I not use 181 GB My user id : jspatel91 My cont.no : [protected] please replay me

I have recently taken cable connection from Mr. Ashok (A Cable operator in SURAT - ADAJAN- HONEY PARK ROAD), his mobile no.: [protected], Complaint is for following, 1. Have not received any Bills for Set top box which was recently supplied by GTPL. 2. Have taken connetcion for HD, where it was committed by him that with HD SETTOP POX I will get 1 year free subscription of HD cable. Initialy few days I was getting HD cable, but pass 20 days Im not getting HD cable. Have requested many time to Mr. Ashok, but all in vain. Please clear above points, as Mr. Ashok has clearly told that they will not give any bill for SET TOP BOX. Regards Sohil Upadhyay (+91)-[protected] Surat Gujarat

I'm Calling From This Number [protected] Your Agent Has Been Disconnect My Call. Agent Name Is Sivangi Gangarde., My User Name Is :- Joshi46 Ragister Num :- [protected] Info Abt My Broadband Internet Connection Dissconction Releted... Kindly Check The Details And Plzzz Information Given To Me On This Num ., , , .This Is My Alt Num:-[protected]... Thank You...!!!@

Dear Sir, Our GTPL all program stopped from LAST 2 days due to some internal problem between 2 distributors. We was change distributor due to increased rate by our past distributor (Rs 300 -W/o Any additional new channel) but all GTPL program was stopped again due to some registration which is confirm by our present distributor so kindly help us in this matter. GTPL NUID :[protected] Thanks & Regards, Paresh Patel [protected]

User Name : ghogharihm187 Mobile No : [protected] My Internet Connection Not Working Since 14/01/2015;13:56:06 I Have Complain About This More Than 4 Times To GTPL Care--[protected] And [protected] Two Complain No.Of Them: [protected] [protected] Today 28/01/[protected] Days Are Complete Without Receiving Any Help GTPL Care Many times told me that we will repair your problem in 24Hours Or 48Hours Etc. Etc. My Humble Request To GTPL That Please Do Something About Following NOW -Manan H. Ghoghari