Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

MY RESI TV GTPL CONNECTION DISCONNECT SINCE 5.12.14 WITH OUR ANY INFORMATION TO ME OR GTPL PERSONAL MR CHANDRAKNAT MY ADDRESS ; HARESH PANDYA 256 RDDHI SIDDHI SOC SAMTA, SUBHANPURA, NEAR BALAJINAGAR, VADODARA 390023 MOB [protected]. HE HAS TODAY INFORM ME THAT IT MAY BE DISCONNECT DUE TO NOT PAYMENT. EVEN HE DOESNOT KONW THE TERMS/RULES FOR DISCONNECTION OR NEVER HE HAS INFORM TO ME I WOULK LIKE TO KNOE THE TERMS/RULES/CONDITION/GUIDE LINE FOR CONNCECTION/PAYMNETS FOR CUSTOERS. THANKS

I m ankur from surat. i want to primium pakage of gtpl and I called my cabel oprater since Last 10 days. He said i will do today but still now nuthing he dO. now what i have to do? if you are also not responding then i will definately Close gtpl Connection with 30 boxEs In my hospital. i M ankur Gandhi, from surat Mob no-[protected]

I cant view any sport channel its display message plz contact customer care. My distributor says if you want to view this channel your rental is 300 per month but this channel view in regular rental in vastral and i am live in odhav my connection named vishal sadaria Mo. [protected]

Till now there were no plans in GTPL cable. Bur recently few channels stopped broadcasting in regular pack without any information. When i asked for some information about various plans they didn't give me any information nor they had any brochers regarding various packages.

When I am purchase GTPL broadband when your sales person me told me we can giving 50 to 60 kbps download speed but today I am calling your customer care she told me we can giving only 15 to 20 kbps download speed, so why are you fraud me? So please tell me your answer why change your promise? My plan is 512 kbps user id: kamlesh1010mob. No. [protected]

My details are as under: Name: Jay Thakkar Cable operator: Krishna Cable, Near ramapir chodki, 150 ft ring road, Rajkot Problem: All sports channel as well all Star TV channel and Many other channel is stopped by Cable operator. He is saying that it is stopped by GTPL but that is not true. Pls take necessary steps against them and instruct them to show all channels. This problem is happen since 20 days. Pls solve it asap.

Username thakardp More than 5-7 Mails and Nearly 10-12 phone calls... simple reply from customer care "work is in progress" Nearly more than 48 hours passed but still None attending issue. Paid Rs 12, 999 for one year 2MBPS. It looks money went in water.Within one month of payment this has happened. Even all connections in appartment are not working but No GTPL official comming to attend. GTPL Broadband services the most poor for attending compllaints.

my gtpl cable tv service is very poor.inspite of regular payment of bills, the customer service is very poor.i have activated the monthly cable pack of FAMILY GRANDS SPORTS PACK which promised me to provide 229 channels but i am neither getting any of the sports channel nor any other english entertainment channels.i am deeply troubled by this poor service of gtpl.i urge you to kindly get my problem resolved or i will have to get my gtpl cable tv network disconnected. USER NAME - ADITYA VIJAY MOB NO.-[protected] ADDRESS - EAST PATEL NAGAR, HOUSE NO.55, ROAD NO.5, PATNA 800023 SERVICE PROVIDER - NEW JAI MAA LAXMI SATELLITE VISION(MOB NO.-[protected]) NUID NO.[protected]

Dear Sir, Customer # :BB18498. Name : BRIJESH P.HEDAU Address : 13-GOPAL NAGAR, NR DHANJIBHAI NI CHALI, AMRAIWADI AHMEDABAD380026. MANINAGAR UNIT, AHMEDABAD BRANCH, GUJARAT My Internet Was Last Two Days Close Please Repair My Connection Fast and Give me a promt reply yours Faithfully Brijesh p.Hedau [protected]

Respected Sir, I am staying at Nagpur Sahakar nagar, Shesh nagar your GTPL service is very thirdclass in every 1-2 hour there is showing no signal and ur GTPL operator not serious about complaints.from yesterday 8 pm to till 9.30 am there is showing no signal, so pls lookafter this and provide the service better i[censored] cant give the service there is another options o[censored]CN . Regds, Raju Ankalwar Tirupati harsh, sahakar nagar shesh nagar, nagpur-440009 cell-[protected]

I m the resident of Avani complex, Naranpura, Ahmedabad.Our Monthly Cable rent is Rs 300/-. Our area Cable distributor (PARAS) is not giving the Monthly Bill to us. From the last 1 year he did not provide any kind of receipt or Bill for charging. By asking for a Bill, he always says NO and says that the company is not providing Bill to us. Please look into the matter and take the strict decision against the Cable distributor (PARAS). I am eagerly waiting for the reply.

Dear Sir/Madam, I am a subscriber of GTPL's Broadband service with User ID 'hapatel52'. I have been using this service with plan no VOLUME60GB4096-6M since March-2014. My plan is reactivated in August-2014. However, the Invoice for the same is not provided. I have requested the invoice from the Technical person of my area, but he admitted that they don't generally provide it. I also tried to communicate to the customer care but to my surprise the number remains busy for days together. This is not the first time; I also had to struggle a lot get the Invoice for the previous payment. This is very annoying and needs an immediate action. I request to look into the matter and also to improve the Invoicing policy. Thanks in advance, Hiren Patel

Dear Sir/Madam, I am krunal shah staying at adajan patiya, surat, gujarat. We are having one cable connection and I approached GTPL office at adajan patiya surat for add on connection to existing connection, they didn't talk with me properly and refuse to give connection. I kindly request you look into this matter. Mobile number [protected]

I am Asif Kaliwala my user ID is asifkaliwala. I had taken Broad band connection at my earlier residence 53, Aarzoo Bunglows near Ashiyana duplex Tandalja sunpharma road Vadodara, I am using GTPL Broadband since last 8 Months and same was renewed month before and for renewal I have paid 3700 repees. Thereafter I shifted to 3/104 Pan Residency besides Yug complex Tandalja sunpharma road Vadodara, which within one kilometer distance from the earlier residence. I have requested customer care on 25th Oct'2014 to register request and arrange to provide services at new address and that request was not taken and even service not provided. After that I have contacted Mr. Pramod (Area sales manager) on 01.11.2014 and paid shifting charges 560/- along with copy of pan card and application for the shifting mentioning earlier and new address. Now today i received a call from Mr. Pramod (Area sales manager) that company is not agree to shift on the basis of pan card and written application and they required rent agreement for the new address. I have requested them to proceed for connection on the basis of submitted documents and later on will submit rent agreement in a week and for that also company denying for service. I have also requested them to close the service and pay REFUND amount of 5 month as internet service used for one month after renewal. I request you to please intervene in this case and either arranges to provide immediate service or close the service with REFUND of remaining months + 560 shifting charges paid on 01.11.2014. Asif Kaliwala [protected]

It was all good till month ago but from few days the speed of GTPL unlimited plan is not good, i can't even open google search engine, so what;s the point in taking GTPL whear as other service provider providing really good service with good schemes, please we don't want to shift the provider, do take care of service and customers, else this company will be finished .

From one month, Internet is connected and after 10 to 15 minutes it get disconnected. And after that for long hours it is not working. We had paid for unlimited Internet 512 KBPS for 30 months. But if it is not working continuously then what is benefit going for unlimited plans? So please do something about it quickly . Your complaint attendance is expected at the earliest. We believe that your services are best in the industries. Thanks

I have recently subscribed to GTPL broadband connection; and today is the 10th day of the connection; Internet is not available for last 5 days. pathetic service; no proper response from the customer care(they only know "speed and duplex" network setting as “10 mbps half duplex”).Give me an answer: do any Telecom company has put their network down in the name of holiday?? or similar companies/services stops on holidays(and that for 5days+)??? but yours(GTPL) does!!! Pathetic company and Pathetic service. Connection ID is: nitesh84

Dear sir, I want to raise a complain against GTPL channels service. The channels is off since last 4-5 days and same problem come within 1 or 2 weeks.During off channels, they are not replying professionally, they are keeping their phone switched off. The person is handling this area is Mr.Ravibhai ([protected]).it is from bapunagar area, ahmedabad. Rightnow, The channel are off, since last five days. ANY one from GTPL is not replying our calls, pls help, kind regards, bharatbhai bagade...

ID--:GANDHIPRAFULL. Broadband speed of 512 kbps plan I selected but getting only 200 kbps speed. GTPL customer care not supporting or solving complain. I want refund back which I paid in advance. From past 2 months speed is getting slow day by day.

Dear Sirs/Madam My Name is Chandraknt T Sutaria, My Contract ID 224794, Customer # BB112961 My broadband installation took place on 06/10/2014 and at present I have only 13GB left, according to GTPL I have used 112GB within less than 12 days which totally incorrect. I was BSNL customer and I was using less than 4GB per month, I have checked my account and I can confirm that maximum GB was use from different IP address which is103.21.63.91 to 103.21.63.235, I have checked on whois IP address and according to information it is Jamnager IP and information as follow. Geolocation data from IP2Location (Product: DB4) IP AddressCountryRegionCityISP103.21.163.91IndiaGujaratJamnagarNarmada Cyberzone Pvt. Ltd Please check and let me know what is going on, if I do not get reply within 5 working days I have no alternative but to take legal action. Thanks/Regards Chandrakant Sutaria