Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Sir, I am Girish J. Soni residing at D-50, Sarvodayanagar Society Part-2, Nr. Sola Crossing, Sola Road, Ahmedabad 380061. Presently, I am holding TATASKY connection for my TV and I would like to switch over to new GTPL connection. I have been requesting the operator in my Society for the last 8 to 10 months to get me new connection but he is not paying any attention to my request under one or other pretext like set up box is not available, etc. etc. Every week he has been promising that in this week I will get the connection and accordingly I am renewing my TATASKY connection which I am not satisfied with it. I have found that users with GTPL connections are very happy with its performance and hence I was inspired to switch over to GTPL from TATASKY but I am sorry to say that I am not getting new GTPL connection inspite of my repeated requests. Kindly do the needful. My Cell No. is : [protected] My Email ID is : [protected]@hotmail.com Girish Soni

Sir, I Sushant C Hajare, Chandramani Nagar, Road No. 1- R, Post: Bhagwan Nagar, Nagpur 440027, Maharashtra, Mobile No. [protected]. suffers of lot of problem with GTPL cable service last 2- 3 month. and cable operator also not respose. we payment time to time but service is bad. we take necessory action against cable operator. in one month service is closed 10 to 15 days, what will we do. not picking up any call the operatore. Now we want our service details as soon as possible. plz. say the meaning of CUSTEMOR CARE SERVICE.

SIR, AM ALIP PAUL FROM 20/15 B.B.G..SARANI...KOL- 67...ULTADANGA AREA...I AM ONE OF YOUR GTPL CABLE TV CUSTOMER...I HAVE 2 CABLE CONNECTIONS IN MY HOME...FROM MONDAY ONE CONNECTION IS STOPED...FROM TODAY MY 2ND CONNECTION ALSO STOPED WITHOUT KNOWING ANY REASON...MANY MANY TIMES I WANT TO CONNECT WITH MY CLO MR SUJIT PAUL BUT FROM HIS MOBILE THERE IS NO RESPONSE... AM TOTALY SHOCKED ! WITH THIS TYPE OF NON SENCE CABLE OPARETOR YOU AND YOUR VALUABE REPUTED COMPANY GIVE HIM THE OTHORITY TO MAINTAIN CUSTOMERS SATISFACTION ? PLEASE GIVE ME THE CABLE CONNECTION OF GTPL...WE ARE THE SUFFERER O[censored]LTADANGA AREA...THANKING YOU...ALIP PAUL [protected]...

i am one of[censored]ser of gtpl set up box and my cable operator is sapra cable services gorkhede complex near lad collage nagpur 06, this is to inform that my box is uder gaurantee period i have just pruchase by set up box 2 months ago, and my cable operator is demanding for 1000/-, as like me there are so many customers which are troubled .request to take serious action who has so many of complaints in his area .

I am customer of GTPL broadband in vadodara Gujarat. My Name is Manoj Rai Mo. [protected], [protected] & my user id is "raimanoj". I was waiting for service since last 6 days to solve my complain by GTPl broadband team, but still they are not give me service.

I am having connection in Ghod Dod Area, Surat. Since last 8 days we are not able to watch "Peace of Mind Tv Channel". The Surat office does not have proper reply. They just abruptly say that it will be started soon. Why not to deduct money from the regular charges when the service provided is not upto the mark? Ketan Desai

I took a Connection just 50 day's back in ANAND because Previously i had use your service in NAGPUR, That time i was very much impress your service but when i had take a your connection in ANAND(Gujarat), That's time a bad decision in my Life, I would like to share my feelings that in between 50 day's i had never seen any clear single channel, After that when i had call your service provider, he has never entertain to us, So i think without your customers satisfaction you can not be a leader in your segment, You should be resolve customers complain as early as possible, this is my frank opinion about your service, Waiting for your positive reply, Name- Amit Sharma Place- Anand(Gujarat) Mb- [protected] Service Provider Name- Mr. Rajini- [protected]

Dear sir, I am regularly paying my cable rent. But cable operator not solve my problem regarding some of the channels not coming even after paying full rent. Also please note that in our society another cable operator also serves connection of gtpl. And its service is also good. Our existing cable operator not providing noc for change of service provider. Request to do the needful for the same.

User: pratik868 Address: 868, Sector 27, Gandhinagar I am unable to connect to internet since 31st August. My subscription for 1Mbps is up to November 22.I have been calling Mr. Chirag Patel ([protected]), GTPL sales, but he is not responding to my complain.It is frustrating to get such a response from GTPL in Gandhinagar. Let us hope that the customer care takes note of this and provides a solution to the problem at the earliest. Best regards, Dr. Pratik Shah

This is Shahbaz Khan from Fatehwadi, Ahmeadabad. I had applied for a GTPL cable connection on 2-September-2014 through a cable operator in my area (Arif, [protected]). The guy took amount of Rs1800 from me for the same. At the time of applying the guy promised me to do the connection within 24 hours. Its been 9 days and yet now i have not got the connection. I keep calling the guy every day for the same, but he keeps telling me that there is low connection around my home (my neighbours TV having the cable is working very fine). He keeps telling me that some device should be put in my terrace and blah blah blah. He keeps making false promises to start my connection soon. I am very frustrated and disappointed with the service. I request you to please consider my request and provide me a cable connection asap. Thanks Shahbaz Khan [protected]

I am customer of GTPL broadband in Anand Gujrat. My Name is Niraj shah Mo. [protected], [protected]. I was waiting for service since last 21 days to solve my complain by GTPl broadband team, but still they are not give me service. A part from this service their staff exit frustration about poor salary & over load work. Even though they also waiting for In Digital broadband service launch in Charotar area. Any way but as a customer still 21 days no service its very shameful for GTPL as a big player of Gujrat. If GTPL any officer read if carefully as a voice of customer, help us to solve our complain. Thanks

DEAR SIR, MY USER ID IS ABP, I HAVE BEEN REGULARLY FOLLOWING UP WITH YOUR SALES EXECUTIVE MR. MOHSIN MOBILE NO [protected] AND INFORMING HIM ABOUT THE SAME AND FROM LAST 50 DAYS I AM CALLING YOUR CUSTOMER HELPLINE AND THEY ARE TELLING US YOUR COMPLAIN HAS BEED FORWARDED TO THE CONCERN TEAM AND THEYWILL GET BACK TO YOU. BUT NOTHING IS HAPPEING SO TODAY I HAVE DECIDED THAT IF THIS COMPLAIN IS NOT RESOLVE WITH IN 72 HOURS. I WILL FILE THE CASE IN CONSUMER COURT . MY CONTACT NO IS [protected]. MR AKBAR PANWALA

Sir, My user ID is kjrathod, i am living at 94, new Arvindpark Society, Bapunagar, Ahmedabad, my complain is that I had enroll for unlimited service of broadband internet, servises, However the service closes on saturday, sunday and at nights frequently, I made nos. of complain at cc center eventhough tthey have not given me permanant solution, kindly needful in the matter and order Bapunagar staff for the solution

Hello I am Chintan Trivedi, writing this mail in deep disappointment that GTPL Gujarat is not at all fulfilling its obligations. Its hard to believe that in the race and competition of the business they really ignored the customer Since last 10 days our set top box is not working. I tried to call one of your cable operator but he did not respond thru call. Initially he said to replace existing with the new set top box to the next day Operator Details: [protected][protected] Shakuntal Cable Bharat B. Patel, 1, Maithili Flat, Panchvati Society, Ajwa Road, Vadodara - 390019, Gujarat Ph: [protected] Now they don't respond to my call and once told me that move to the tatasky services instead of GTPL services or suffer like this. Now the point is, how can we can get proper service or solution if we continue with GTPL. Is there any justification, charging for set top box and rendering no services at all? go thru your services provided to me and necessary checking with your persons and do necessary steps immediately as there is already 10 days gone and we are in trouble and you guys has no interest on it. waiting for your reply...!!! Regards Chintan H Trivedi Email : [protected]@nirvaanatechnologies.com

I had already configure my router in gtpl vadodara care center but still my internet is not working with the router .I had also registered my mac id of router in the care center.I visited the care cener twice but till now didnt receive any help.

Dear Sir, From 14th Aug.Iam after this in 14days, old connection transferred, but new one I do not know when I will get. I have mailed not less that 10 mail to your concerned, no one has courtesy to reply. Attached my old email communication for your kind information, no good company will treat like this with their customers. FW: Please This Transfer STB No.Friday, 5 September, 2014 9:45 AM Mark as Unread Flag this messageFrom: "ishver dhokai" <[protected]@yahoo.co.in>To: gopesh.[protected]@gtpl.netCc: [protected]@gtpl.netBcc: nodalofficer.[protected]@gtpl.netFull Headers Printable ViewDear Mr Gopesh Panchal, This mail is for your attention mainly, as this is connection related to your area. I have also noticed carelessness from your area not attending customer problem rightly. I am surprised to see that your Customer care and Nodel head is also not doing any thing. My Cont No is [protected], if you want to talk with me. This is last email as customer from my end to your company, you have to decide whether you want to take it seriously or not. Thanks and regards. Mr Ishver Dhokai. (area at at Crazy Net work-Vastrapur) --- On Wed, 3/9/14, ishver dhokai <[protected]@yahoo.co.in> wrote: > From: ishver dhokai <[protected]@yahoo.co.in> > Subject: FW: Please This Transfer STB No. > To: [protected]@gtpl.net > Cc: gopesh.[protected]@gtpl.net > Date: Wednesday, 3 September, 2014, 12:14 PM > Dear Head of Customer Care, > There is no courtesy to acknowledge or reply from any of > your departmental head. > Very poor customer value you are considering. > Please improve and help to reply, before I take decision not > to work with you. > Thanks. > Mr Dhokai > --- On Mon, 1/9/14, ishver dhokai <[protected]@yahoo.co.in> > wrote: > > > From: ishver dhokai <[protected]@yahoo.co.in> > > Subject: FW: Please This Transfer STB No. > > To: gopesh.[protected]@gtpl.net > > Cc: nodalofficer.[protected]@gtpl.net > > Date: Monday, 1 September, 2014, 3:09 PM > > Dear Mr Gopesh Panchal, > > My connection which was transferred from Naroda was > > reconnected on 25th or 26th by Crazy. > > On 14th when I requested for transfer I also requested > that > > I also want one more new connection, which I have not > > received till today. > > I am getting answer from Crazy that we will give > you when > > company will provide us. > > I would also like to know what is the status and what > is > > company's policy on this. > > Do you expect that in this competitive market people > will > > wait for you for a month? > > Please have reply. > > Thanks and regards. > > Mr Ishver Dhokai > > > > --- On Sat, 23/8/14, Nodal Officer <nodalofficer.[protected]@gtpl.net> > > wrote: > > > > > From: Nodal Officer <t>nodalofficer.[protected]@gtpl.ne > > > Subject: FW: Please This Transfer STB No. > > > To: gopesh.[protected]@gtpl.net, > > "'cccgroad'" <[protected]@gtpl.net> > > > Cc: "'ishver dhokai'" <[protected]@yahoo.co.in> > > > Date: Saturday, 23 August, 2014

GTPL Internet connection has issue with routers, net doesn't connect with routers and when you call to the customer care, they will tells you for direct connect cable with pc and net will be connected then you will be advised for router is damaged or replace it, on the other hand they are making fools to customer. Because everyone facing the issues of router and modem however they tells everyone to change or check your hardware. So opinion...

I have a submitted all the documents and fees for GTPL broadband 512kbps 6 months plan. But I don't have get the connection.I have attached Collection receipt. Umesh Baria B/4, karmyog Park vibhag-1, Opp.Swaminarayan gurukul, Near Nirant cross road, Vastral Ahmedabad

My gtpl broadband not working in my area.
This problem is for everyone in my area. No action taken form 3 days.
So please resolve this issue .
Gopal park,
My gtpl consumner name- syadav
Vasnat nagar township
Gota, ognaj-vadsar road
Post gujarat hight court
Dist -ahmedabad
Pin-380060

dear gtpl dharmesh shah My id GTPL=yash_mobile chokhandi Vadodara . Before 10 days I was Complained about my neat is not working . .But Customer Care no take any action. And they are not Providing good service.