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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

1.8
Updated: Dec 22, 2022
Complaints 580
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207
Unresolved
373
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Hathway / Gujarat Telelink [GTPL] reviews & complaints page 23

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H
HEMARSH
from Mumbai, Maharashtra
Aug 5, 2014
Resolved
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Resolved

Address: Ahmedabad, Gujarat

As we are your customer having set top box at o/101 swaminatrayan park 1 vasna ahmedabad not been able to see programmes relay by zee net work since las week as our subscriber at local level is not attending our complaint please do the need ful been able to see zee net work programme
Please note down my number for further enquiry you require


[protected]/[protected]


Yours

Hemant bhatt
Aug 14, 2020
Complaint marked as Resolved 
As we are your customer having set top box not been able to see programmes relay by zee net work since las week as
our subscriber at local level is not attending our complaint please do
the need ful been able to see zee net work programme

GTPL — internet is now working

internet is now working

RJ 45

My rj45 port is broken.i want to change it, i already complained 3 times at gtpl by phone but still no action is taken.
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    darshanhr
    from Ahmedabad, Gujarat
    Aug 5, 2014
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    Address: Ahmedabad, Gujarat

    I am having a GTPL connection at Gota, Ahmedabad. After many phone call tries, when they picked up my call and I complained regarding weak signal problem, then informed me that GTPL is not available in Gota. So how many societies in Gota have a GTPL connection working ? Is it a big fraud by the company to make black money ?
    Aug 14, 2020
    Complaint marked as Resolved 
    As we are your customer having set top box not been able to see programmes relay by zee net work since las week as our subscriber at local level is not attending our complaint please do the need ful been able to see zee net work programme
    plz tell me whereever this problm is resolved
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      pmohite13
      from Mandal, Gujarat
      Aug 5, 2014
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      Resolved

      I am not able to access my internet from past 7 days. I registered complain (Request ID: 345574) with great hussle (as the representative is disconnecting the call every time I tried) to GTPL's executive on[protected] about the same. Also, the representatives are rough in the tone when interacting with customers, which I believe is the base requirement of any organization. The representatives are not picking the call which I think is so called "Customer Care Number" with No Care at all for Customer Only. Dear Sir/Madam, please look into the case and help me feel that I paid for the right service.
      Aug 14, 2020
      Complaint marked as Resolved 
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        R
        rutupatel
        from Ahmedabad, Gujarat
        Jul 31, 2014
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        Resolved

        Dear sir,

        This is rutu patel, And my gtp[l setup box is not working right now.
        and when i was called at customer care service department they were not
        recieve my call and not responding properly. so please give me reply as soon as possible sn num :[protected] nuid:[protected]

        Regards,
        Rutu Patel
        Aug 14, 2020
        Complaint marked as Resolved 
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          R
          RAJ57
          from Nandurbar, Maharashtra
          Jul 30, 2014
          Resolved
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          Resolved

          I called to baroda customer care two days earlier and still my complaint was registered one day later.., my Error is 651 ., and still no one came to solve that problem today its the fourth day as per my Internet not working.., my address is B2/17, Navbharat Police Line, Opp City Police station, Mandvi Panigate Road Baroda 390017 (MO): [protected] I want my internet to be started as soon as it can! Why they always gives all the facilities at the end of 24 Working Hours???????? Why not at the moment when customer calls???
          Aug 14, 2020
          Complaint marked as Resolved 
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            P
            Phoenix.
            from Delhi, Delhi
            Jul 29, 2014
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            Address: Surat, Gujarat

            I m a user of gtpl hd set top box. And i am not receiving good survice from it. For that i had try to call our areal service man. But he never even responce to my calls. I am so disappoint with this service. I have paied service charges for hole year. I am kindly request you to help me with solving this problem of mine .
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              K
              Kalpesh Soni 5509
              from Chandrapur, Maharashtra
              Jul 22, 2014
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              Address: Ahmedabad, Gujarat

              Last 7 days i had complaint gtpl c care my internet connection is not working properly.
              C care took complaint and told me the complaint will be short in 24 hours.Today is 168 hours completed but not solved yet.
              So what can i do for this??????
              Please help me
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                M
                Manish148
                from Ahmedabad, Gujarat
                Jul 22, 2014
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                Address: Anand, Gujarat

                I have the GTPL broad band connection since last 15 months. But during last 3-4 months my internet connection not working properly. Upon complaining to GTPL their official says your modem is have a problem. Who will correct this problem? Our modem model no: TL-WR740N. and its is under the warranty period ( 3 years). But GTPL engineers are not correcting it. Then who will correct our problem.???????????????
                Aug 14, 2020
                Complaint marked as Resolved 
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                  A
                  akpatel06
                  from Anand, Gujarat
                  Jul 18, 2014
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                  Resolved

                  Address: Anand, Gujarat

                  This problem is from last 3-4 months and i did complaint to my service provider jayesh patel from piplav T- sojitra anand city but I am not getting any response from him and I did complaint to ahmedabad call center on[protected] on[protected] but I even didn't get any good response from they ask me to contact to nadiad office I did call 10 - 15 times to them but they have given the answer to me that you are not paying payment here so we not gonna take your complaint here, I have even call to nodal officer but no one give any answer, at the end i am writing an email to you with all my frustation please take action and reply me if I am not getting reply even from email then you are forcing me to take legal action against gtpl, nadiad office and piplav service provider as well.

                  Abhishek patel
                  ISNAV
                  [protected]s
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    D
                    Dipal modi
                    from Ahmedabad, Gujarat
                    Jul 17, 2014
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                    Address: Bharuch, Gujarat

                    I have bought HD Set top box from GTPL. My account no is 3528758. Since very 1st day picture is keeps freezing and I have filed complaint for so many times on their customer care but there is no response from their technical team. I am attaching screen shot of my complaint logs. They say problem is resolved but problem has even not been checked once. My complaint id is 178242 on 4th July and 180071 on 13th July.
                    +2 photos
                    Jul 17, 2014
                    Updated by Dipal modi
                    My Address is A-33 Ramvatika Society, Hansot Road, Ankleshwar, [protected]

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                      N
                      nayanmoter
                      from Visakhapatnam, Andhra Pradesh
                      Jul 16, 2014
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                      Internet connection not working from last two days at our office. i booked complaint on[protected].Without internet we cant work.Number of times i have talked with your local people & i have also given complaint on your tall free no, but i am not getting any respons from them.kindly take urgently in this matter.My service request id is-329984.
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                        B
                        Bhavana Mahajan
                        from Bharuch, Gujarat
                        Jul 16, 2014
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                        Address: Ahmedabad, Gujarat

                        I am trying too much to connect a Router with internet. but it's not connecting.

                        Address: A-18, Maitri Ashoka Bunglows, Phase-3, Motera, Ahmedabad. 380 005

                        User ID : bhavana.

                        Register contact No: [protected], [protected].

                        Make Address: T.P.Link Technologies co Ltd, Building (24), (Floors 1, 3, 4, 5) and 28, (Floors 1-4) Central Science Technolgy Park Ltd.Shennan Road, Nanshan, shenzhen, , China.

                        Contact: Sandeep ([protected]) or Bhavana ([protected]).
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                          J
                          jstrivedi
                          from Mumbai, Maharashtra
                          Jul 15, 2014
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                          Resolved

                          Address: Vadodara, Gujarat

                          I am a subscriber of the services which has become far from satisfactory. My user name is jstriv, using broadband services in Paradise Complex, Sayajigunj, Vadodara. In last 7 seven days I had to lodge 7 complaints and since 14th July, there is no connectivity. Customer Care people note down complaints after complaints and their job is over. They neither escalates the issue to higher levels, and if insisted upon they just give name of Nodal Officer- Mr. Bhavesh Berva. This gentleman is never picks up the phone. If we prefer to talk to operator, nobody comes on line and phone gets disconnected with sentence 'Thank you for contacting GTPL" Without giving any response or reply, how they say satisfactory services? Who are the responsible person for such neglected customer services. I run stockmarket operations with Internet and I am incurring losses for which who is responsible? If my problem is not resolved, this matter will be taken up to competent authorities/ Media like CNBC AAWAZ or Local News Paper.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            Manish Shinde
                            from Delhi, Delhi
                            Jul 15, 2014
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                            Address: Vadodara, Gujarat

                            Hi, I m manish shinde. I have applied for new cable connection on 24th may with required documents and rs.1500 to local agent vraj cable for gtpl set top box. But today is 15th july and still I have not received set top box. If you are not be able to provide the service, kindly refund my booking amount and shutdown your company. My address is 7 paramkrupa soc. Nr. Arunachal soc. Subhanpura. Vadodara
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                              P
                              patel kaka
                              from Ahmedabad, Gujarat
                              Jul 15, 2014
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                              Resolved

                              Address: Vadodara, Gujarat

                              user name:jitendrakpatel
                              password:[protected]
                              my pc mac address:50E54990A21
                              my wifi mac address:10FEEDBE702A
                              address:shivam anglow near vidhyakunj soci manjalpur vadodara

                              from your office no one is coming and no one is doing my help so i request to u that pls tell in the office of badodara and send any one of employ for configuration of my WAN
                              and contact me on [protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                manank22
                                from Anand, Gujarat
                                Jul 12, 2014
                                Resolved
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                                Resolved

                                Shifting of broadband to another location

                                Address: Ahmedabad, Gujarat

                                I had registered a request for shifting broadband to another location on 30 june 2014. And paid of money for shifting 560 rs. But this is 13 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

                                My id is manank22
                                My request no is 122947...
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                                XXXXXXXXXX1
                                from Surat, Gujarat
                                Jul 11, 2014
                                Resolved
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                                Resolved

                                Address: Ahmedabad, Gujarat

                                My self Sanjay Suthar Since I am
                                customer for GTPL Broadband and I am getting my internet off many times
                                but Last three days my internet is not working and nobody given proper
                                answer .

                                I have also note down my complain so many times on toll-free
                                number (Complain Number 326495 and 325896)but every time same reply we
                                forward your query given by customer like just formalities .

                                I have called Sales manager of our Area (Mukesh) .he have
                                also not manner to talk with customer and he answered very roughly .

                                SANJAY SUTHAR
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  kalpitdave
                                  from Ahmedabad, Gujarat
                                  Jul 3, 2014
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat

                                  I am living in Thaltej Area . We have paid full amount of subscriptionto GTPL till date . Since last month there is no chanel working and nobody attend the complaints from GTPL. We called local operators GTPL but he didnt responsed and now their local GTPL office is also closed. facing haressment due to frequent disconnections in GTPL as well no response. My Contact no:- [protected].
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    Saurabh Napit
                                    from Mumbai, Maharashtra
                                    Jul 2, 2014
                                    Resolved
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                                    Resolved

                                    Address: Ahmedabad, Gujarat

                                    Dear Sir / madam, I am logging a complaint on behave of my client Mr. Hasmukh bhai desai. having a GTPL TV connection Account no: 2341721 From past 3 days the connection is been disconnected in piste of payment paid in full Had called all the authority of GTPL & customer care but refused to take a complain & also were helpless As per your employee Mr. Kriti bhai parmar had informed us that the local franchisee of vastrapur area had not paid the payment so we had disconnected the whole network Point raised by me on behalf of my client 1. Why the consumer has to suffer even payment is done 2. What is the time frame to get this problem resloved 3. what are the control measures taken by the GTPL CO to aviod further such issue Hope for a satisfactory answer & solutions to the problem raised
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      bkbsrao
                                      from Delhi, Delhi
                                      Jul 1, 2014
                                      Resolved
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                                      Resolved

                                      Address: Ahmedabad, Gujarat

                                      Dear Sir / Madam, My GTPL cable connection ( for TV ) is as old as 6 years. Earlier there were no problems, but now a days it is being disconnected regularly for no reason and the service provider does not support for a suitable remeady. Can you kindly intervene in the matter and see that the connection is restored as quick as possible ? regards, B K B S Rao Flat No. A-2/12, Sona Nagar, IOC Road, Chadkheda ( Sabarmati ) Ahmedabad 382 424
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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