Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

As we are your customer having set top box at o/101 swaminatrayan park 1 vasna ahmedabad not been able to see programmes relay by zee net work since las week as our subscriber at local level is not attending our complaint please do the need ful been able to see zee net work programme
Please note down my number for further enquiry you require


[protected]/[protected]


Yours

Hemant bhatt

I am having a GTPL connection at Gota, Ahmedabad. After many phone call tries, when they picked up my call and I complained regarding weak signal problem, then informed me that GTPL is not available in Gota. So how many societies in Gota have a GTPL connection working ? Is it a big fraud by the company to make black money ?

I am not able to access my internet from past 7 days. I registered complain (Request ID: 345574) with great hussle (as the representative is disconnecting the call every time I tried) to GTPL's executive on[protected] about the same. Also, the representatives are rough in the tone when interacting with customers, which I believe is the base requirement of any organization. The representatives are not picking the call which I think is so called "Customer Care Number" with No Care at all for Customer Only. Dear Sir/Madam, please look into the case and help me feel that I paid for the right service.

Dear sir,

This is rutu patel, And my gtp[l setup box is not working right now.
and when i was called at customer care service department they were not
recieve my call and not responding properly. so please give me reply as soon as possible sn num :[protected] nuid:[protected]

Regards,
Rutu Patel

I called to baroda customer care two days earlier and still my complaint was registered one day later.., my Error is 651 ., and still no one came to solve that problem today its the fourth day as per my Internet not working.., my address is B2/17, Navbharat Police Line, Opp City Police station, Mandvi Panigate Road Baroda 390017 (MO): [protected] I want my internet to be started as soon as it can! Why they always gives all the facilities at the end of 24 Working Hours???????? Why not at the moment when customer calls???

I m a user of gtpl hd set top box. And i am not receiving good survice from it. For that i had try to call our areal service man. But he never even responce to my calls. I am so disappoint with this service. I have paied service charges for hole year. I am kindly request you to help me with solving this problem of mine .

Last 7 days i had complaint gtpl c care my internet connection is not working properly.
C care took complaint and told me the complaint will be short in 24 hours.Today is 168 hours completed but not solved yet.
So what can i do for this??????
Please help me

I have the GTPL broad band connection since last 15 months. But during last 3-4 months my internet connection not working properly. Upon complaining to GTPL their official says your modem is have a problem. Who will correct this problem? Our modem model no: TL-WR740N. and its is under the warranty period ( 3 years). But GTPL engineers are not correcting it. Then who will correct our problem.???????????????

This problem is from last 3-4 months and i did complaint to my service provider jayesh patel from piplav T- sojitra anand city but I am not getting any response from him and I did complaint to ahmedabad call center on[protected] on[protected] but I even didn't get any good response from they ask me to contact to nadiad office I did call 10 - 15 times to them but they have given the answer to me that you are not paying payment here so we not gonna take your complaint here, I have even call to nodal officer but no one give any answer, at the end i am writing an email to you with all my frustation please take action and reply me if I am not getting reply even from email then you are forcing me to take legal action against gtpl, nadiad office and piplav service provider as well.

Abhishek patel
ISNAV
[protected]s

I have bought HD Set top box from GTPL. My account no is 3528758. Since very 1st day picture is keeps freezing and I have filed complaint for so many times on their customer care but there is no response from their technical team. I am attaching screen shot of my complaint logs. They say problem is resolved but problem has even not been checked once. My complaint id is 178242 on 4th July and 180071 on 13th July.

Internet connection not working from last two days at our office. i booked complaint on[protected].Without internet we cant work.Number of times i have talked with your local people & i have also given complaint on your tall free no, but i am not getting any respons from them.kindly take urgently in this matter.My service request id is-329984.

I am trying too much to connect a Router with internet. but it's not connecting.

Address: A-18, Maitri Ashoka Bunglows, Phase-3, Motera, Ahmedabad. 380 005

User ID : bhavana.

Register contact No: [protected], [protected].

Make Address: T.P.Link Technologies co Ltd, Building (24), (Floors 1, 3, 4, 5) and 28, (Floors 1-4) Central Science Technolgy Park Ltd.Shennan Road, Nanshan, shenzhen, , China.

Contact: Sandeep ([protected]) or Bhavana ([protected]).

I am a subscriber of the services which has become far from satisfactory. My user name is jstriv, using broadband services in Paradise Complex, Sayajigunj, Vadodara. In last 7 seven days I had to lodge 7 complaints and since 14th July, there is no connectivity. Customer Care people note down complaints after complaints and their job is over. They neither escalates the issue to higher levels, and if insisted upon they just give name of Nodal Officer- Mr. Bhavesh Berva. This gentleman is never picks up the phone. If we prefer to talk to operator, nobody comes on line and phone gets disconnected with sentence 'Thank you for contacting GTPL" Without giving any response or reply, how they say satisfactory services? Who are the responsible person for such neglected customer services. I run stockmarket operations with Internet and I am incurring losses for which who is responsible? If my problem is not resolved, this matter will be taken up to competent authorities/ Media like CNBC AAWAZ or Local News Paper.

Hi, I m manish shinde. I have applied for new cable connection on 24th may with required documents and rs.1500 to local agent vraj cable for gtpl set top box. But today is 15th july and still I have not received set top box. If you are not be able to provide the service, kindly refund my booking amount and shutdown your company. My address is 7 paramkrupa soc. Nr. Arunachal soc. Subhanpura. Vadodara

user name:jitendrakpatel
password:[protected]
my pc mac address:50E54990A21
my wifi mac address:10FEEDBE702A
address:shivam anglow near vidhyakunj soci manjalpur vadodara

from your office no one is coming and no one is doing my help so i request to u that pls tell in the office of badodara and send any one of employ for configuration of my WAN
and contact me on [protected]

I had registered a request for shifting broadband to another location on 30 june 2014. And paid of money for shifting 560 rs. But this is 13 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

My id is manank22
My request no is 122947...

My self Sanjay Suthar Since I am
customer for GTPL Broadband and I am getting my internet off many times
but Last three days my internet is not working and nobody given proper
answer .

I have also note down my complain so many times on toll-free
number (Complain Number 326495 and 325896)but every time same reply we
forward your query given by customer like just formalities .

I have called Sales manager of our Area (Mukesh) .he have
also not manner to talk with customer and he answered very roughly .

SANJAY SUTHAR

I am living in Thaltej Area . We have paid full amount of subscriptionto GTPL till date . Since last month there is no chanel working and nobody attend the complaints from GTPL. We called local operators GTPL but he didnt responsed and now their local GTPL office is also closed. facing haressment due to frequent disconnections in GTPL as well no response. My Contact no:- [protected].

Dear Sir / madam, I am logging a complaint on behave of my client Mr. Hasmukh bhai desai. having a GTPL TV connection Account no: 2341721 From past 3 days the connection is been disconnected in piste of payment paid in full Had called all the authority of GTPL & customer care but refused to take a complain & also were helpless As per your employee Mr. Kriti bhai parmar had informed us that the local franchisee of vastrapur area had not paid the payment so we had disconnected the whole network Point raised by me on behalf of my client 1. Why the consumer has to suffer even payment is done 2. What is the time frame to get this problem resloved 3. what are the control measures taken by the GTPL CO to aviod further such issue Hope for a satisfactory answer & solutions to the problem raised

Dear Sir / Madam, My GTPL cable connection ( for TV ) is as old as 6 years. Earlier there were no problems, but now a days it is being disconnected regularly for no reason and the service provider does not support for a suitable remeady. Can you kindly intervene in the matter and see that the connection is restored as quick as possible ? regards, B K B S Rao Flat No. A-2/12, Sona Nagar, IOC Road, Chadkheda ( Sabarmati ) Ahmedabad 382 424