Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

sir
mayank Dave Baroda manjalpur se ..
mere pas GTPL ka connection hai..aur mere yaha se 2-3 connection gtpl ne anya customer ko diya hai 6 months se GTPL light bill ke paise nahi deti hai phone karne par hamara engg. aayega asi bat karte hai.dt 5.9.12 ko gtpl connect kiya to error 678 aati thi maine toll free [protected] par complaint kiya aur muje complaint no NT291479 diya gaya...aur 24hrs me apki problem solve ho jayegi aaisa kaha...
dt 7.9.2012
maine tol free no [protected] par 11.16,11.42,11.48,12.07,13.49hrs ko dial kiya call disconnected ho jata tha.
maine team leader [protected] par call kiya...11.15,11.40,12.08hrs call kiya ring jati thi kisi ne attend nahi kiya.
13.50hrs ko phone attend kiya aur maine apni problem batana suru kiya itne me sirf 0.9 sec meri baat hui aur usne tool free par baat karo karke phone rakh diya...
Mr.satyajit mob no.[protected]
11.25 hrs ko 0.46 sec baat hui meri problem puri tarah se suni nahi..
ccare no Baroda no[protected] and [protected]
es no par maine 11.27,12.36,12.37,12.36to 12.53 hrs ko phone kiya ring bajati rahi...
13.00 hrs miss nilam ne phone uthaya 15min tak me apni problem bata ta raha aur use request karta raha meri tumhare head/senior se baat karao.usne baat nahi karae aur phone baju me rakh diya mai HELLO Hello karta raha par meri mazaq udae gai.akhir me kya karu?????sham ko dubara phone karne par senior ne bataya 17.00hrs tak apka connection chalu ho jayega..cable cut hogaya hai..me apko call back karunga mai uske phone ka intzar karta raha connection chalu nahi huva...
22.09 hrs Mr sangrm [protected] baat hui usne kaha cable cut gaya hai kal8.9.12 ko kam hoga es prakar hame JUTHE vaade diye jate hai .
CCARE HEAD Mr.abhishek [protected]
11.43,11.49,12.10,13.50,13.51hrs ko call kiya phone nahi uthaya.
dt.8.9.2012
fir ek nayi subah es ummid ke saath ke koi mujse sahi baat kar suru kiya tool free number se[protected]
11.05,11.07,11.09,11.19,12.26hrs jisme disconnected,aur engage tone aaya...aur team leader no [protected] se 10.32 hrs phone kiya to meri baat puri nahi suni aur bola ki ye office ka number hai yaha baat nahi karne ki..ab me karu to kya karu...kisko jake apni baat sunavu...
Mr.satyajit [protected]
11.10,11.32hrs ko call kiya unse baat kiya to unka kehna tha ke apne complaint note karvae hai????jab ki me unko dt.7.9.12 ko hi bata chuka tha...usene 11.10hrs ko bola ki yaha ka senior aap se baat kare ga....11.32 hrs ko fir se call kiya to bola ki aap muje kyu call karte ho????mai to sales me hu??? to kya apne grahak ko problem ho to kya sales dept. ka person help nahi kar sakta ...unka kahne ka matlab tha ki aap muje phone mat karo....satyajit sahab jab aap sales kane aate ho to bahot vaade karte ho aur jab customer ko problem aati hai to aap unki help karne ke bajay haath upar kar dete ho ki mai to sales dept me hu...
Mr.abhishek[protected]
11.31,11.35hrs call kiya phone nahi uthaya...
CCARE GTPL Baroda[protected]/76
es number par 11.37,11.47,11.51,11.58,12.21,12.28,12.29,12.34,12.53,12.55,12.59hrs etni bar maine call kiya en me se kuch call ring puri hane tak nahi uthye.. dt.8.9.12 ko muje bataya gaya ki 1.00hrs me aapka connection chalu hoga...maine jab pucha ki kal muje 17.00hrs ka kyu bola tha.????ccare person ne koi jawab diya aur ek ki ek baat bola ki mai baat karu ya mera senior baat karega jawab ek hi rahega aur usne bhi phone cut kar diya...uske baad me ek admi aaya phone par jo apne aap ko TEAM LEADER jignesh patel name bataya unka jawab sunkar mai heran ho gaya .usne vahi cable cut wali kahani batae maine usko kaha ki mere yaha se jisko cable connection jata hai uska GTPL net chalta hai agar cable cut hai to uske yaha net kyu connect hai?????usne phone cut kar diya uske baad maine 3 bar call kiya 3 bar phone uthate the jaise hi me mayank Dave bol raha hu kahta tha to turant phone cut kar dete the...es prakar baar baar call cut karke muje pareshan kiya gaya fir se call kiya to Mr.jignesh patel ne muje bola aap GTPL office aa jao aur jabtak tumhara problem solve nahi ho jaye tab tak yaha se jane nahi dunga...call cut kar diya... muje 1hrs me service engg.aayega jo vaada kiya tha to 1hrs ke bad cull kiya to ladies(priya) ne received kiya aur muje kaha ki hamare yaha server down ho gaya hai to service engg. apke yaha aake kya karega????maine apne neighbour se pucha to kaha ke net chalu hai....
es tarah GTPL ccare ke naam par customer ko sirf heran kiya jata hai aur juthe vaade kiye jate hai...ye complaint esliye kar raha hu jo mere saath huva hai aisa misbihev aapke ccare dept. na kare...GTPL connection me apne mitro ko kabhi suggest nahi karunga....GTPL me kabhi ek bar pyar se kahne par senior/head se baat nahi karwate hai..agar aap mobile no pucho to batate nahi hai, enke senior /head jab bhi pucho ek hi jawab milta hai sir meeting me hai..kab aayege pata nahi..,hum aapko kisi senior/head ka mob.no. nahi de sakte,hamare yaha out going ki suvidha nahi hai,..hum kisi senior/head se aap ki baat nahi kara sakte...agar aap ke pas mob .no hai to call karne par uthte nahi hai.CCARE HEAD ,TEAM LEADER call uthate nahi hai,nahi miss call dekhkar call back karte hai ....
meri complaint se kisi ko man dukh ho raha ho to muje maaf karna ...
--------mayank dave [protected]
GTPL address vadodara 6th floor monalisa complex sayajigang vadodara 390020..
dt11.9.2012 again error 678
10.11 hrs complaint given no.nt293643 miss nilam
unko fir se complaint kiya aur saath me mere yaha se jo connection jate hai uske light ke bare me bataya.to jawab diya manager se baat karo maine kaha baat karao to jawab mila abhi aaye nahi haI..MAINE PHONE NO. MAGA TO DIYA NAHIaur 13.30hrs tak meri baat nahi karae..maine gtpl ki web site se noddle officer ka aur applellate authority ka number le kar no [protected] ext 337 par 13.02,13.04 ko call kiya message tha person is not available maine dono ko email de8.9.12 17.35hrs kiya aajtak koi reply nahi aaya.es tarah gtpl ccare dept. heran karte hai....

helloo,
sir,
because o[censored] r problem with espn and star ,we are loosing our favourite sports channel as well as favourite programms which are on air right now like India new zeland matches ,upcoming t20 world cup.
we already missed the india new zealand test series bcz o[censored] r contraversoy. if we complain u also not give satisfactory answer please solve it today and provide us espn and star on cable.other wise we will cancel ur cable.
thanking you.
dipan raval

my network connection for which i have paid one and a half years advance has not been working since 2 months./.. i have been calling customer care regularly and been had to hell ... every time new reasons... playing me around... for loging a complaint for not working of net they want me to lodge a complaint thru net... hardly believable..

I am a customer of GTPL DTH Services from Urjangar, TPS Colony, Chandrapur.They are not broadcasting Ten Action Channel since 2 months, . Initially only black screen was displayed on Channel 108 (Ten Action), when inquired, the operator told me that, the receiver of that channel gone faulty and it may take a couple of weeks to repair it.So after 2 weeks I again made the inquiry.He told me the same reason.I have tried on their customer care no[protected] from my mobile only to listen 'this call can't be processed'.Also I registered a complaint on their website, but to no avail.And today I have came to know that, the channel no 108 is totally vanished from the list.Please do the needful.

Sir,

Due to the ongoing tussle between GTPL and ESPN, GTPL is not broadcasting ESPN and other related channels(Star Sports and Star Cricket). We as a customer are paying full rent for the services we use. But what is the use of this. There are other service providers who are charging same as GTPL charge and providing their customers with satisfactory sevices.
I have seen many complaints against GTPL on this website but I guess you are not taking it seriously. I want you take this problem seriously as one of the biggest event is going nowadays i.e FIFA World Cup.
If it would have been Cricket World Cup then we wouldn't have faced this problem because Cricket = India and India = Cricket.
Lekin sala football in logo ko samaj me nahi aata na.
Please take this problem into consideration and serious action

I am currently using their day night plan of 512-2MBPS plan 9am-9pm, where I am not getting the desired speed since the activation of the package. I have complained to local vendor & GTPL too...GTPL assured about 3-4 times that next day an engineer will come as why the speed is not coming. TIll now not a single person has visited which is wrong commitment.The download speed should be 240kbps where I am only getting 50-90kbps max that too not constant. This is a mere cheating case & unfair trade conduct, I have heard GTPL are sharing single plan with multiple users which is also unfair trade practice.I wish to go more further if the complain is not resolved.

Usermane: chetanbaria

I HAVE TAKEN PLAN OF INTERNET-(6+3) 384 KBPS SPEED ON DT.31 JAN-2012.THE EXPIRY OF PLAN IS 27 OCT-2012.BUT COMPANY HAS CLOSED MY SERVICE FROM 22 JUNE-2012.THEY ARE NOT RESPONDING WELL.

MY USER ID IN GTPL- dinesh3303

NAME - DINESH G PATEL
MOBILE - [protected]

Dear Sir,
I am using broadband connection from last 1 month. At the time I was committed and assured that my net connection will never be down not more than 1 hour.
It's almost been more than 24 Hrs my complaint still not resolved and the proof for the same is attached with this complaint.
For the calling customer care services I am not getting proper answer, and on every call I have been giving assurity that the problem will be resolved in within 24 working Hrs. But nothing seems to happen. There for would request you to kindly look into the matter and ask for the complete refund from the Gujarat Telelink Pvt. Ltd.
Agent Details are as mention below:
Jigar (M) [protected] & [protected]
My complaint request no. KR264239

Regards,
Nirav Bhavsar

dear sir,
this is to bring to your notice that GTPL is not telecasting ESPN/STAR SPORTS and wimbledon championships are going on.
also our cable operator (sai cable) are not helpful. they dont pick up phones or give proper answers.
please look into this matter.


REGARDS,
VISHAL

Sir , Represetative of GTPL Mr. Vishal Patel collected check for Rs. 5500/- for new connection on date 24/5/2012 and promised to give new connection before 2/6/12 but till date no connection has been given and onenquiry by cell phone he is not answering the call. He had given receipt no. A95936 dated 24/5/12 for Cheque no. 123323 of SBI Lalbaug.

I have taken a broaband connection from GTPL Broadband. The companys commitment to consumers is zero. They take money and do not deliver service. They do not rectify faults in time, and do not deliver band width as per contract.
I think I have made a serious error of judgement in selecting gtpl as service provider.
All are advised to avoid GTPL

Dear Sir,

As Communicated with your kind self, you are not able to provide the internet service to us in Anand vihar.

Time of taking connection your representative Mr. Jigar Rawal guaranteed for the 24*7 connective.

From last 15 days, I am trying to get into the deep, finally I heard that M/s. GTPL will not provide the service to me,

I want to claim that M/s. GTPL have to provide me the service as committed else have to refund the full money that I have submitted at the time connection.

We also faced and loose our business due to non connectivity for more than 15 days. We are also claiming the same.

But I am surprised by M/s. GTPL policy, M/s. GTPL will not either refund me full money nor connectivity.

I want be clear that, I am not asking an extra thing which is not paid by me or committed by you.

Please give me the 24*7 broadband connectivity or refund my full money on most urgent basis else we consumer have the right to claim for our service and value of money paid to you.

Expected your warm response for the above matter on priority.

Regards,

Palak Shah
[protected]




________________________________________
From: Custormer Care [mailto:[protected]@gtpl.net]
Sent: Wednesday, May 09, 2012 8:31 PM
To: palak.[protected]@amul.coop
Cc: [protected]@gmail.com
Subject: RE: RE: Non-responsive approach



Dear Customer,


Thanking you for writing to us.

With referance to this mail we would like to infrom you that all the connection from Anand Vihar are not get connectivity not because of maintainance but becasee of some permissin issues at junction end.
we are again very sorry for your inconvenience.as us face lots of problem because of this issue we are processing for refund of balance amount soon.
So please kindly cooperate for the same.

Looking forward for a valuable relationship and assuring you our best support and services


Yours truly,


Customer Care


Gujarat Telelink Pvt.Ltd,
2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple, Shahibaugh, Ahmedabad – 380 004.

From: palak.[protected]@amul.coop [mailto:palak.[protected]@amul.coop]
Sent: Wednesday, May 09, 2012 3:06 PM
To: Custormer Care
Cc: [protected]@gmail.com
Subject: Re: RE: Non-responsive approach

Dear Sir,

Can you give me the answers for the following :

1) Who will bear the cost for loosing my business within these days???
2) M/s. GTPL have any customer care support who inform us before switching off the connection for maintainance.
3) Why M/s. GTPL have guaranteed the 24*7 connectivity at the time of taking connection and advance payment?
4) there is any option to get connectivity during the maintainance period.
5) What about the money which i have wasted by getting non-connectivity of the internet.

Regards,

Palak Shah
[protected]





Regards,<br><br>Palak Shah<br>Purchase Officer,<br>Mother Dairy, Gandhinagar<br>Mob: [protected]<br>E-mail: palak.[protected]@amul.coop<br>
>---- Original Message ----
>From: "Custormer Care"
>To: "'palak.shah'"
>Cc: [protected]@gmail.com
>Sent: Tue, May 8, 2012, 20:33 PM
>Subject: RE: Non-responsive approach
>
>Dear Customer,
>
>
>
>Thank you for writing to us.
>
>
>
>As you are valuable customer for us, so we are very sorry for your
>inconvenience.
>
>We have send your complaint to our technical department & as per technical
>feedback there may some permission issue at junction end & because of that
>you are facing this kind of issue.
>
>We are trying to resolve this issue as early as possible. We would also like
>to inform you that to sort out this issue It may take more 5 to 6 days.
>
>We request you to wait for more 1 week if possible. & if the problem will
>not solve from our side we will proceed for refund.
>
>
>
>So please coordinate with us.
>
>
>
>If you have any kind of Query than please let us know we will surely get
>back to you with positive reply.
>
>
>
>Looking forward for a valuable relationship and assuring you our best
>support and services
>
>
>
>Thanking you,
>
>
>
>Yours truly,
>
>
>
>
>
>Customer Care
>
>
>
>Description: Description: Description: Description: Description:
>Description: Description: cid:image002.[protected]@01CD0C61.A2881240
>
>Gujarat Telelink Pvt.Ltd,
>2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple,
>Shahibaugh, Ahmedabad - 380 004.
>
>
>
>From: palak.shah [mailto:palak.[protected]@amul.coop]
>Sent: Tuesday, May 08, 2012 8:21 PM
>To: [protected]@gtpl.net
>Cc: [protected]@gmail.com
>Subject: Non-responsive approach
>
>
>
>Dear Sir,
>
>
>
>I am Palak Shah have recently bought a connection from GTPL, my broadband
>plan is 512 KBPS, unlimited plan ( Rs. 3361/- for 6+2 months).
>
>
>
>From last 10 days my broadband is not working, I have tried to call
>GTPL-technician as well as Sales person, we got non-worthy response.
>
>
>
>
>
>Also I had called Custom care service and get the reply that they have some
>permission issue.
>
>
>
>It seems that M/s. GTPL doen't have any custom satisfactory rules, we
>already have paid the advance money and now we doen't have any options to
>have a good services.
>
>
>
>I really have a frustrating with your bad services and requesting your kind
>self to resolve whatever issue is there and start my broad band connection
>on immediate basis.
>
>
>
>My login ID is : palak 103
>
>
>
>You may check the detail and inform the with the good news.
>
>
>
>
>
>Other wise suggest the process for withdraw of our advance money.
>
>
>
>
>
>Regards,
>
>
>
>Palak Shah
>
>[protected]

Dear Team,

We are having GTPL set top box since last 2 years. We are facing so many issue related to connection. Everytime they just came to collect money but when ever we register any complain no body respond. Our cable connection is not working and we are unablento see anything even thjough we are paying yearly. Recently on[protected], i registered one complain wide complain no. 20569 and i talked to Mr. Ashwin Patel on [protected] and they said it will resolve in 24 hours and its more than 72 hours but nobody came to resolve. Today when i called then they said we need to register your complain again. We are trying to contact our local operator but they are also not helping us to resolve. We are asking our money back after deducting one month rent but that also they are not giving us.

Please help us in the above matter because everytime we need to face bad and rude behaviour of them and our problem will be unresolved. Right now as we paid whole one year fees so nighter we are able to see cable nor we are getting our money back.

Please help

Regards,

Bhakti Pandya
Email id. bhakti.[protected]@gmail.com
Mob No. [protected]

DEAR GTPL MAIN MANEGER

I HAVE COMPLIAN TO KRISHNA VISION AND ALL GTPL SUB DIVISER

GTPL JETLI CHANLE BATAVE CHE TENA TENI JAGYAYE BIGI CHANLE MUKI DE CHE

EXAMPLE ---GTPL BHAKTI NI JAGYAE URDU OR SANSKAR OR AASTHA JEVI CHANLE MUKI DE CHE
MATE AAPNA JE SUB DISTIBUTER CHE TEMNE KAHO KE PUBLIC NE SATISFIED THAY TE PARMANE KARO

JE GTPL COMPANY AAPE CHE TE CHANLE BATAVE

Hai

I have never seen this type of poor service,its not broadband at all it is narrow band connection.
Against repeated complain & solving every third day speed became very low since 2 months.
whenever trying to connect the customer care no. most of time we hear all executives are busy with another line Nobody taking any interest to resolve the issue permanently, If the services is like so,what will be the future of this company?????

Amit Sanyal

Respected Sir,

I want to Complain against GTPL broadband.

Sir, I purchase gtpl broadband on 1.3.2012 at 9:30am with 30 months advance payment.
and 512kbps speed and unlimited use. and the receipt number is A77708.

at that time Mr.Bharat M.[protected] (GTPL person) told me that your connection is done with in 4 day's today's 6th day of giving payment but still there is no one is come at home for connection.

and I told this mater to Mr.bharat they told me that our parson of cable connection they are going to Dakor fro Holi celebration.


So please sir take any action against it.

thanks & regards
Nehal Patel.

1.vaijanath sco,
near vejalpur nagar palika
vejalpur rod.
ahmedabad -380051

M.[protected]

respected sir/madam
i hav a lot complaining for ovar cable operator
i am complaining to our cable operator from past three months that i am not having clear picture from past 3 months but he is not responding to it.Now i m not having any signal at from past 1 week hence we are not able to see any channels from past 1 week .Our cable operator's name is deelip mistry ,he is the operator for vadodar vadi gtpl jaydeep cable.He is not responding to any of our phone call.hence i was compelled to contact you.
Please see into the matter.

i have gtpl internet and they are use dial-up (pppoe) connection and one day i saw in my network place so much pc connect with network when go that pc i can access there files and all data of that pc and there is no security and when i told that problem to gtpl they told me that network is secured and u don't worry about that and after 5 month my pic i saw in my friend pc and my friend have also have gtpl connection and steal my pic and saw me

Respected sir/mam


I am writing this to you after many unsuccessful tries of mine but i am not getting proper response & service from GTPL broadband.
I had a connection of GTPL broadband about 5 months ago only i subscribed then after i shifted my office from waghodia road to mangal bazaar area of vadodara.
so i put up a request to transfer my connection from my old address to new one so gtpl customer care told me to mail regarding this, so i mailed every detail they asked for on 2nd september 2011 including my username olld address as well as new address. And as said by customer care shifting will be done in 7 working days but now today 20 days passed but they havent done the shifting yet.
I called customer care sevral times but they just say that your request is under process. Then after i personally went to vadodara office on 16th of september 2011 they said that you give written application we will do shifting today or tommorrow itself. so i gave in written also the details but its more 7 days now but shifting has not done yet.
Now i am tired of calling this GTPL people. whenever i call they say "aaj ho jayega sir" but no one comes after then. my connection subscription is also about to end on 8th of october.
Now i have no other option except complaining regarding this.
Hoping that you will surely help me in this regard.


My details are mentioned below, feel free to contact me anytime for any further details.
Gtpl User Name: linkin
Name : Mukesh Chugh
Place : Vadodara, Gujarat
Mob no : +91-[protected]
Complain regarding GTPL (Gujarat Telelink Private ltd.)



Thanking You
Mukesh Chugh
[protected]
Waiting for your quick response...

it is very bad service.........in future i never take a internet connection from the GTPL even if any one is going to take the GTPL connection i will suggest that please do not trust and believe in GTPL internet


i also face the same problem every day like

when i connect to internet by giving user name and password it work good only for 10-15 minutes then i receive a message like redial a network connection

i face the same problem every 20-25 minutes

even the speed is very slow
it is best and best for me to use the internet by using mobile via data cable for stable connection

thanks