Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Sir,

Due to the ongoing tussle between GTPL and ESPN, GTPL is not broadcasting ESPN and other related channels(Star Sports and Star Cricket). We as a customer are paying full rent for the services we use. But what is the use of this. There are other service providers who are charging same as GTPL charge and providing their customers with satisfactory sevices.
I have seen many complaints against GTPL on this website but I guess you are not taking it seriously. I want you take this problem seriously as one of the biggest event is going nowadays i.e FIFA World Cup.
If it would have been Cricket World Cup then we wouldn't have faced this problem because Cricket = India and India = Cricket.
Lekin sala football in logo ko samaj me nahi aata na.
Please take this problem into consideration and serious action

I am currently using their day night plan of 512-2MBPS plan 9am-9pm, where I am not getting the desired speed since the activation of the package. I have complained to local vendor & GTPL too...GTPL assured about 3-4 times that next day an engineer will come as why the speed is not coming. TIll now not a single person has visited which is wrong commitment.The download speed should be 240kbps where I am only getting 50-90kbps max that too not constant. This is a mere cheating case & unfair trade conduct, I have heard GTPL are sharing single plan with multiple users which is also unfair trade practice.I wish to go more further if the complain is not resolved.

Usermane: chetanbaria

I HAVE TAKEN PLAN OF INTERNET-(6+3) 384 KBPS SPEED ON DT.31 JAN-2012.THE EXPIRY OF PLAN IS 27 OCT-2012.BUT COMPANY HAS CLOSED MY SERVICE FROM 22 JUNE-2012.THEY ARE NOT RESPONDING WELL.

MY USER ID IN GTPL- dinesh3303

NAME - DINESH G PATEL
MOBILE - [protected]

Dear Sir,
I am using broadband connection from last 1 month. At the time I was committed and assured that my net connection will never be down not more than 1 hour.
It's almost been more than 24 Hrs my complaint still not resolved and the proof for the same is attached with this complaint.
For the calling customer care services I am not getting proper answer, and on every call I have been giving assurity that the problem will be resolved in within 24 working Hrs. But nothing seems to happen. There for would request you to kindly look into the matter and ask for the complete refund from the Gujarat Telelink Pvt. Ltd.
Agent Details are as mention below:
Jigar (M) [protected] & [protected]
My complaint request no. KR264239

Regards,
Nirav Bhavsar

dear sir,
this is to bring to your notice that GTPL is not telecasting ESPN/STAR SPORTS and wimbledon championships are going on.
also our cable operator (sai cable) are not helpful. they dont pick up phones or give proper answers.
please look into this matter.


REGARDS,
VISHAL

Sir , Represetative of GTPL Mr. Vishal Patel collected check for Rs. 5500/- for new connection on date 24/5/2012 and promised to give new connection before 2/6/12 but till date no connection has been given and onenquiry by cell phone he is not answering the call. He had given receipt no. A95936 dated 24/5/12 for Cheque no. 123323 of SBI Lalbaug.

I have taken a broaband connection from GTPL Broadband. The companys commitment to consumers is zero. They take money and do not deliver service. They do not rectify faults in time, and do not deliver band width as per contract.
I think I have made a serious error of judgement in selecting gtpl as service provider.
All are advised to avoid GTPL

Dear Sir,

As Communicated with your kind self, you are not able to provide the internet service to us in Anand vihar.

Time of taking connection your representative Mr. Jigar Rawal guaranteed for the 24*7 connective.

From last 15 days, I am trying to get into the deep, finally I heard that M/s. GTPL will not provide the service to me,

I want to claim that M/s. GTPL have to provide me the service as committed else have to refund the full money that I have submitted at the time connection.

We also faced and loose our business due to non connectivity for more than 15 days. We are also claiming the same.

But I am surprised by M/s. GTPL policy, M/s. GTPL will not either refund me full money nor connectivity.

I want be clear that, I am not asking an extra thing which is not paid by me or committed by you.

Please give me the 24*7 broadband connectivity or refund my full money on most urgent basis else we consumer have the right to claim for our service and value of money paid to you.

Expected your warm response for the above matter on priority.

Regards,

Palak Shah
[protected]




________________________________________
From: Custormer Care [mailto:[protected]@gtpl.net]
Sent: Wednesday, May 09, 2012 8:31 PM
To: palak.[protected]@amul.coop
Cc: [protected]@gmail.com
Subject: RE: RE: Non-responsive approach



Dear Customer,


Thanking you for writing to us.

With referance to this mail we would like to infrom you that all the connection from Anand Vihar are not get connectivity not because of maintainance but becasee of some permissin issues at junction end.
we are again very sorry for your inconvenience.as us face lots of problem because of this issue we are processing for refund of balance amount soon.
So please kindly cooperate for the same.

Looking forward for a valuable relationship and assuring you our best support and services


Yours truly,


Customer Care


Gujarat Telelink Pvt.Ltd,
2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple, Shahibaugh, Ahmedabad – 380 004.

From: palak.[protected]@amul.coop [mailto:palak.[protected]@amul.coop]
Sent: Wednesday, May 09, 2012 3:06 PM
To: Custormer Care
Cc: [protected]@gmail.com
Subject: Re: RE: Non-responsive approach

Dear Sir,

Can you give me the answers for the following :

1) Who will bear the cost for loosing my business within these days???
2) M/s. GTPL have any customer care support who inform us before switching off the connection for maintainance.
3) Why M/s. GTPL have guaranteed the 24*7 connectivity at the time of taking connection and advance payment?
4) there is any option to get connectivity during the maintainance period.
5) What about the money which i have wasted by getting non-connectivity of the internet.

Regards,

Palak Shah
[protected]





Regards,<br><br>Palak Shah<br>Purchase Officer,<br>Mother Dairy, Gandhinagar<br>Mob: [protected]<br>E-mail: palak.[protected]@amul.coop<br>
>---- Original Message ----
>From: "Custormer Care"
>To: "'palak.shah'"
>Cc: [protected]@gmail.com
>Sent: Tue, May 8, 2012, 20:33 PM
>Subject: RE: Non-responsive approach
>
>Dear Customer,
>
>
>
>Thank you for writing to us.
>
>
>
>As you are valuable customer for us, so we are very sorry for your
>inconvenience.
>
>We have send your complaint to our technical department & as per technical
>feedback there may some permission issue at junction end & because of that
>you are facing this kind of issue.
>
>We are trying to resolve this issue as early as possible. We would also like
>to inform you that to sort out this issue It may take more 5 to 6 days.
>
>We request you to wait for more 1 week if possible. & if the problem will
>not solve from our side we will proceed for refund.
>
>
>
>So please coordinate with us.
>
>
>
>If you have any kind of Query than please let us know we will surely get
>back to you with positive reply.
>
>
>
>Looking forward for a valuable relationship and assuring you our best
>support and services
>
>
>
>Thanking you,
>
>
>
>Yours truly,
>
>
>
>
>
>Customer Care
>
>
>
>Description: Description: Description: Description: Description:
>Description: Description: cid:image002.[protected]@01CD0C61.A2881240
>
>Gujarat Telelink Pvt.Ltd,
>2nd Floor, Shahajanand Shopping Centre, Opp. Swaminarayan Temple,
>Shahibaugh, Ahmedabad - 380 004.
>
>
>
>From: palak.shah [mailto:palak.[protected]@amul.coop]
>Sent: Tuesday, May 08, 2012 8:21 PM
>To: [protected]@gtpl.net
>Cc: [protected]@gmail.com
>Subject: Non-responsive approach
>
>
>
>Dear Sir,
>
>
>
>I am Palak Shah have recently bought a connection from GTPL, my broadband
>plan is 512 KBPS, unlimited plan ( Rs. 3361/- for 6+2 months).
>
>
>
>From last 10 days my broadband is not working, I have tried to call
>GTPL-technician as well as Sales person, we got non-worthy response.
>
>
>
>
>
>Also I had called Custom care service and get the reply that they have some
>permission issue.
>
>
>
>It seems that M/s. GTPL doen't have any custom satisfactory rules, we
>already have paid the advance money and now we doen't have any options to
>have a good services.
>
>
>
>I really have a frustrating with your bad services and requesting your kind
>self to resolve whatever issue is there and start my broad band connection
>on immediate basis.
>
>
>
>My login ID is : palak 103
>
>
>
>You may check the detail and inform the with the good news.
>
>
>
>
>
>Other wise suggest the process for withdraw of our advance money.
>
>
>
>
>
>Regards,
>
>
>
>Palak Shah
>
>[protected]

Dear Team,

We are having GTPL set top box since last 2 years. We are facing so many issue related to connection. Everytime they just came to collect money but when ever we register any complain no body respond. Our cable connection is not working and we are unablento see anything even thjough we are paying yearly. Recently on[protected], i registered one complain wide complain no. 20569 and i talked to Mr. Ashwin Patel on [protected] and they said it will resolve in 24 hours and its more than 72 hours but nobody came to resolve. Today when i called then they said we need to register your complain again. We are trying to contact our local operator but they are also not helping us to resolve. We are asking our money back after deducting one month rent but that also they are not giving us.

Please help us in the above matter because everytime we need to face bad and rude behaviour of them and our problem will be unresolved. Right now as we paid whole one year fees so nighter we are able to see cable nor we are getting our money back.

Please help

Regards,

Bhakti Pandya
Email id. bhakti.[protected]@gmail.com
Mob No. [protected]

DEAR GTPL MAIN MANEGER

I HAVE COMPLIAN TO KRISHNA VISION AND ALL GTPL SUB DIVISER

GTPL JETLI CHANLE BATAVE CHE TENA TENI JAGYAYE BIGI CHANLE MUKI DE CHE

EXAMPLE ---GTPL BHAKTI NI JAGYAE URDU OR SANSKAR OR AASTHA JEVI CHANLE MUKI DE CHE
MATE AAPNA JE SUB DISTIBUTER CHE TEMNE KAHO KE PUBLIC NE SATISFIED THAY TE PARMANE KARO

JE GTPL COMPANY AAPE CHE TE CHANLE BATAVE

Hai

I have never seen this type of poor service,its not broadband at all it is narrow band connection.
Against repeated complain & solving every third day speed became very low since 2 months.
whenever trying to connect the customer care no. most of time we hear all executives are busy with another line Nobody taking any interest to resolve the issue permanently, If the services is like so,what will be the future of this company?????

Amit Sanyal

Respected Sir,

I want to Complain against GTPL broadband.

Sir, I purchase gtpl broadband on 1.3.2012 at 9:30am with 30 months advance payment.
and 512kbps speed and unlimited use. and the receipt number is A77708.

at that time Mr.Bharat M.[protected] (GTPL person) told me that your connection is done with in 4 day's today's 6th day of giving payment but still there is no one is come at home for connection.

and I told this mater to Mr.bharat they told me that our parson of cable connection they are going to Dakor fro Holi celebration.


So please sir take any action against it.

thanks & regards
Nehal Patel.

1.vaijanath sco,
near vejalpur nagar palika
vejalpur rod.
ahmedabad -380051

M.[protected]

respected sir/madam
i hav a lot complaining for ovar cable operator
i am complaining to our cable operator from past three months that i am not having clear picture from past 3 months but he is not responding to it.Now i m not having any signal at from past 1 week hence we are not able to see any channels from past 1 week .Our cable operator's name is deelip mistry ,he is the operator for vadodar vadi gtpl jaydeep cable.He is not responding to any of our phone call.hence i was compelled to contact you.
Please see into the matter.

i have gtpl internet and they are use dial-up (pppoe) connection and one day i saw in my network place so much pc connect with network when go that pc i can access there files and all data of that pc and there is no security and when i told that problem to gtpl they told me that network is secured and u don't worry about that and after 5 month my pic i saw in my friend pc and my friend have also have gtpl connection and steal my pic and saw me

Respected sir/mam


I am writing this to you after many unsuccessful tries of mine but i am not getting proper response & service from GTPL broadband.
I had a connection of GTPL broadband about 5 months ago only i subscribed then after i shifted my office from waghodia road to mangal bazaar area of vadodara.
so i put up a request to transfer my connection from my old address to new one so gtpl customer care told me to mail regarding this, so i mailed every detail they asked for on 2nd september 2011 including my username olld address as well as new address. And as said by customer care shifting will be done in 7 working days but now today 20 days passed but they havent done the shifting yet.
I called customer care sevral times but they just say that your request is under process. Then after i personally went to vadodara office on 16th of september 2011 they said that you give written application we will do shifting today or tommorrow itself. so i gave in written also the details but its more 7 days now but shifting has not done yet.
Now i am tired of calling this GTPL people. whenever i call they say "aaj ho jayega sir" but no one comes after then. my connection subscription is also about to end on 8th of october.
Now i have no other option except complaining regarding this.
Hoping that you will surely help me in this regard.


My details are mentioned below, feel free to contact me anytime for any further details.
Gtpl User Name: linkin
Name : Mukesh Chugh
Place : Vadodara, Gujarat
Mob no : +91-[protected]
Complain regarding GTPL (Gujarat Telelink Private ltd.)



Thanking You
Mukesh Chugh
[protected]
Waiting for your quick response...

it is very bad service.........in future i never take a internet connection from the GTPL even if any one is going to take the GTPL connection i will suggest that please do not trust and believe in GTPL internet


i also face the same problem every day like

when i connect to internet by giving user name and password it work good only for 10-15 minutes then i receive a message like redial a network connection

i face the same problem every 20-25 minutes

even the speed is very slow
it is best and best for me to use the internet by using mobile via data cable for stable connection

thanks

Hi, I am Debashish Mukherji staying at Chandkheda area of Ahmedabad. I have subscribed to GTPL for my broadband internet services. They have taken money of 6 months for the services. In the last month I have complained 6 to 7 times about the internet not working, it takes the 24 working hours i.e. 3 days to solve any complains. In the last 10 days I have launched 3 complain, yet they dont seem to improve upon the quality of services they are offering.

For any person who are planning to buy an Interne connection, please whatsoever offer they give dont go for GTPL connection, as you will face a hell lot of problem.

I dont know whether this site can do anything or not, but I would like to take an action against this company.

I am from gujarat(ahmedabad) New Ranip.

My complaint is that i has given the amount of Rs4800 to GTPL for internet connection on 10/08/09. They told me connection will be done in 2 days. I have called to Mr.Milan([protected]) and Mr.Dhruvan([protected]) (Mr.Dhruvan collected payment) more than times about connection. But they are not responding me properly. They are just extending the time limit of connection and behaved like - "what you can do after paid you". And i need it urgently. So, please do needfully for me.

I have taken a GTPL Internet connection and the plan is 256kbps during the day and 1 mbps during the night.
First of all they were not able to setup the internet connection on Linux, and when after i purchased a router to end those issues, the connection didn't worked. After taking the connection for more then 7 days i have not been able to use it for 24 hours continous. I never got 1mbps speed and the connection has never worked during the day.

I have complained many times on their toll free number which takes more than 20 minutes to answer also their office landline numbers stop responding, they don't pickup my calls and the operator when calling from a different number hangs up indifferently, the customer care has no idea why the connection is not working.

I have sent numerous mails but they haven't replied to single one, i get read receipts that the mails are delivered and read but no response, i asked for my money back or to change it to a lower plan and get a refund but they don't reply to any of those mails. The manual on their site has numbers that are out of service and names of people that the office doesn't recognize.

Ahmedabad city k centre area teen dawaja-bhadra area me net conncetion nahi hai, gtpl walo se baat ki to bole ek-do connection k liye kaun aaye? maine unko bataya k shuruaat to ek se hi hoti hai? to bole dekhte hai? ye jawaab hai unka