Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

GTPL is really inconsiderate and totally curropt and inefficient

Pakistan, China are getting free signals of Fifa, whereas in India we are being forced to pay Rs 72 per viewer .
Why is our government silent on this injustice being done.
Infact thes very channels are even exploiting the situation to extect money from public.
The rate per viewer of Rs 72 is not logical as the entire money we pay to our operators is approximately Rs 200 per month.
This monthly payment of Rs 200 includes all the channels we pay, then how is it possible to just pay Rs 72 per month to Espn alone.
Lucky Saluja

These very pay channels are charging Rs 32 per month toDTH and for the same content cable operators are being asked to pay Rs 72.
This is a very big scam of govt in connivance with DTH companies to extract maximum amount of money from general public..
There should be an enquiry against the exploitation of public and cable operators by these channels.
It is a tragedy how we have been left at the mercy of these channels to be exploited with govt supporting ourexploitation.
Our cable operator provides us all channels for approximately Rs 25wher0 per month, whereas if we calculate the costing of all channels dones not come less than Rs 480 per month.
So the allegations against are baseless and its a scam to divert the public to purchase DTH so that the public ends up paying Rs Rs 350 to 400 per month to DTH.
Pramod Pandya
President
Cable operator association of Gujarat

My Pandya, I do agree to what you say and also what Lucky has said but over here we are fine to pay Rs. 72 and still deprived of having a look at our favorite sporting events. We talk about scams but can we get a resolution to it so everyone can enjoy FIFA one of the greatest sporting events.
Lets work togateher and let the whole Ahmedabad enjoy FIFA and then Wimbeldon, also the F1 races as well.
Regards,
Rahul

Gujarat Telelink Pvt Ltd — For Broadcasting of ESPN & Star Sports

Hi

I am sending you complain agaist GTPL(Surat) who is not broadcasting ESPN & Star Sports after taking full amount 280.RS For the World CUP Period.so kindly order them to broadcast ESPN & Star Sports.

Regards
Bhavesh

can any one tell me one BIG thing...

how come other cable operators able to show those channels..

how they manage to pay 75 per connection..???

in Gujarat we do have many small and big networks and they are showing those channels to there customers..

GTPL give me the answer.. pay 75 from your own pocket just like other operators does.. just because u r too big u think u can do whatever u like.. i know today yr customer has no choice.. they cant leave GTPL because of yr DADAGIRI..

dear all start switching from GTPL to any DTH more and more people use DTH then only it will be cheap in future... this way we can break monopoly of GTPL

A Gujarati

Gujarat Telelink Pvt Ltd — net connection & speed problems

I have new connection on dated 30th oct.2013, but every 3 or 4 days speed problems &also net is running condition, it will any time disconnect on every 1 or 2 days.in 1 month 11 to 12 times complains for this subjects.so pl. needful action. thanks.

Gujarat Telelink Pvt Ltd — SLOW PROGRESS

sir, i am inform to your supplier many times for connection of my wi-fi.But last ONE months i dont get any positive rply and still my wi-fi connection not done. so please hope you help us and inform to our area supplier as fast as possible. thank you...

it is frustrating due to a channel provider not paying ESPN. 5 million people pay regular bills and still no matches of the worlds biggest and favored event. why would one not want to stop their services.

any idea if we will be able 2 see in espn?i m frm surat..same problem..i heard frm my operator tht it will start frm tuesday...

Please do not trust them. I was asking my cable operator regularly from past 10 days and he was saying that it should start within couple of days. I do not understand when I already paid my cable rent for whole year in advanced and they are not showing the channel for which I paid rent.
If anybody here to authorised to take some action then help us. 60% of people in Gujarat have GTPL connections so it is not about couple of people.

yes they are not people but they are animals because you know if gtpl can take the rent in every month then why are not broadcasting fifa world cup and you know i dont see cable operator like gtpl because in my tv total 90 channels are coming but out of 90 heardly i can see 25 channels because remaining are not meaning to us. they people dont see the good channel but they can give you third class channels which is not see anyone. i thing government also not taken action against this people because they also interfere with this people they take the money for this operator so i dont thing resolve our problem i can deside to cancel the gtpl channels.

LET US NOT GO OVERBOARD IN TRYING RTO BLAME OUR OPERATOR.
LET US SEE THE HIDDEN SCAM.
ESPN IS CHARGING RS 72 PER CONNECTION TO OUR CABLE OPERATOR, WHEREAS RS 32 ON DTH.
WHEREAS OUR CABLE OPERTOR CHARGES US RS 250 AND DTH COSTS US APPROX 450 FOR ALL CHANNELS WHICH OUR CABLE OPERATOR SHOWS US.
THIS IS ASCAM TO DIVERT US TO DTH WHERE WE END UP PAYING MORE THAN DOUBLE.AND ONCE THE CABLE OPERATOR IS FINISHED, WE WILL BE AT THE MERCY OF DTH.
THEN WE WILL BE CHARGED MATCHWISE.

ESPN AND GOVT OF INDIA MUST EXPLAIN, ON WHAT BASIS ESPN CHARGES RS 32 AND RS 72 TO CABLE OPERATORS.
WHY IS GOVT OF INDIA SUPPORTING MARKETING OF DTH KNOWING VERY WELL THAT DTH COSTS THE AAM AADMI MORE THAN DOUBLE OF WHAT WE PAY TO OUR CABLEW OPERATORS.

Oh Please shut the crap about 450 per month. My cable operator charges me 280 per month and 3300 if I pay for whole year. Since ESPN was not coming on GTPL network, I threw away my cable connection and brought DTH. I would not mention the name of DTH because that way you might think I am advertisng something. Now I have to pay 3560 for a year which includes all the channels with better picture quality and sound quality.
In the world of compition, you can not have service like GTPL. You neve survive with this kind of service. I am not saying that DTH are better than all cable operators but If a cable operator or provider is going to act like GTPL then they have to shut down their crap service.

our gtpl set top box is working properly.srevice is also not good.so please take some action against the employees.Improve the quality of set top box.the employees says, THE SET TOP BOX can work only for 1-1.5 yrs.

I have installed set up box through your GTPL VallabhVidyangar Netwrok. Last two months I facing lot of problem in the subject set up box and I am not getting any response from your GTPL Vallabh Vidyanagar Office. While starting the TV it displays a message as INSERTED CARD IS NOT A VIEWING CARD (2). Please look into the matter and arrange to rectify the problem immediately.


Balakrishnan Nair

id : javeddhantiya
Register mobile no :[protected]
Plane: 1mbps
Name: Javed Dhantiya
Addresss: Shikari Mohalla, Godhra-389001

my complain slow speed regarding in last 1 month speed very slowly as well mostly night time and mornig time i also attached last 3 days downloding sapshort and contact custammer care but no response as complain solution so i kindly request please chek out my problum and take solution as soon as poosible...

thanks...

More than 2 weeks passed no Installation of Cable TV

I am resident of Viman Nagar H.No 339 C, Inspite of several reminders till date (More than 15 days passed) no installation of cable TV connection. This is height of irresponsibility.

Internet connection

Internet connection is not coming Last 8 days so Check this.my user name a.i.mistry

cabal canection not working

dear sir, from hotel relax inn, opp- prahladnagar garden, prahladnagar, ahmedab costemer detail, NUID[protected], SN[protected], please fast do this complaint

settop box not working

my setop box of gtpl is not working and area service provoder is not responsing my mobile no is [protected] my name is rakesh panchal.

hi friend i am going to take internet connection from GTPL so can u please tell me how it is and is it relable for using internet connection they have diff plans now a day and i choose one of them which is 450 Rs. permonth and 550 installation charges and all with 2500 for 6 months ..
so can i go with this or not plz help me to choose internet connection for home at gandhinagar .
because in gandhinagar not a single internet connection is working fine and i m looking for best in price and also in speed


thanks
send me mail on
[protected]@yahoo.com

I am Sital Sindhu From"chh" type 68/1, Sec-30, Gandhinagar(Gujarat) Mob.[protected]

My Gtpl Network is not working within one month .i will informe customer care, but not batter reasons.

Pls check the Internet connection as soon as.


thanks

Sital Sindhu
[protected]

Worst broadband ever. No response of complaints.
Every time your complaint will resolved in their system automatically without actual resolution of the problem. I have been complaining since 15 days daily till my problem is pending.

Unable to view English News, movies and other channels

All the English News, movies and other channels are not telecasted. Even Subscriber application forms are also not distributed in our area. Please reply for the same.

I am using internet connection and facing frequent problems. I have faced 10 problems in only 4 months.
some time it stopped working after 1 hr only after solving the problem.

Third class service, third class customer support, I have used the broadband service for one month only and I have six-month plan, I have requested for the shifting to new house but they denied and also denying for refund and showing me company policy lollypop.

Third class service, third class customer support, I have used the broadband service for one month only and I have six-month plan, I have requested for the shifting to new house but they denied and also denying for refund and showing me company policy lollypop.

Gandhinagar.. yogeshwer complex near city pulse..
Very bad service..
Complaint close automatic without informing and also no response on every call.. very bad servicd..

May I know how much rupees I will get back when I will cancel my gtpl broadband service

Worst service every. they do not value the customers. they will call frequently for new connection or renewal but once they get customer they stop responding you.

TOO MUCH WORST SERVICE... i want to cancel my gtpl internet connection, no valuable answer or service from custumer care.. please tell me process to cancle my connection

Worst connection
I will never suggest gtpl broadband to any one even if they are giving it free. Service is really poor.

I bought a new connection on 27th November 2020, 100mbs for 12 months for rs 8000. the sales person took the money and just cable the thing it's been 12 days since my installation has not been done the person who is supposed to install the router has not came yet I called the sales person he ain't answering my calls and customer care is of no use they just repeat one thing your problem will be resolved but its been weeks no body came I want my money back.

see mr. nital me and my many friend are preffering GTPL and there were no any proble we found with GTPL anytime and we have purchase this connection from DEEPAK KHUNT...and GTPL is best in all internet service...nothing is fraud...
HAS PATEL

i complaind gtpl customer care every two days and person came after two complains.very very worst service in bapunagar.

Sabse bekar service he.

channel unauthorized

Channelunauthorized

Usage information not available

I am broadband internet user. Since last few months, my user ID and password not working and it says 'unauthorised entry'. Kindly let me know right way of knowing usage details. Thanks Anil Makwana

GTPL internet service is one of the worst services I have ever experienced in my life...Not only the ISP but even the customer care is declining calls. My broadband is not working from last 3 days and whenever I contact the customer care they didn't receive the call they simply just decline. I would not recommend any of my friends to go for GTPL

I think some action should be taken...Please do the needful

I have paid 2yr extra payment for GTPL Broadband connection.
My net is not working properly working, worst service is provided by them.
Customer care are not receiving any phone call from our side.
Some time they solve our problem, but on the next day we are facing same problem.
I just want my refund but they are neither giving me refund nor better service.
I am facing this problem from last 1 yr.
Their technical persons are very rude.
I just want my refund.

Dear sir,
My name is Bharat Rathod. I am from gujarat(ahmedabad) block no 23/537, Meghaninagar.
my complaint is that i already visited GTPL office and ur person calle me for connection and after that noone visit my home add call me for internet connection . They told me connection will be done in 7 or 8 days. But its almost 1month and yet the connection not given to me. So SIR please do needfully for me.

YOURS FAITHFULLY

Bharat Rathod

True they are cheating us all

no prompt response

My name is Jignesh Patel. GTPL is not giving a proper service and their staff are just shameless. Dont take any service from GTPL. They are just useless. Marketing person tell you something else and u will get speed something else. So dont go for GTPL.

CHALO SATHE ME MILTE KUCH KARTHE HE..

Hi,

GTPL is the worst service provider in any field I have ever seen in my life.

I took connection 15 days back but still it haven't started. When I call customer care they say to call technical team because they are there to only register complains.

When I call technical staff they say they work from 11 to 6 and between 1 to 4 they take break, so I have to be available in either 11 to 1 or 4 to 6 .

I dont' know only they are the people who are doing job in this world.

If there is problem in taking connection I don't know after they start the connection what service they will provide.

WORST !! WORST!! WORST!!

sir, your gtpl company is west in hole wrold . I agree yaou service .broadband.

can u tail me about your high speed ?

I have a boradband connection of GTPL of Ahmedabad at my home. It never works in time . If, you take connection of GTPL, you have to call very oftenly to GTPL call centre for solution. The call centre ask many questions about our computer & if they do not find any problems with our computer they say, we will do the needful as soon as possible. The term The as soon as never comes !!! Every time thay ask you for the token number. providing the call token number is very rear, once in blue moon . My connection is not working since 3 days. I have informed them more than 10 times. on 18th Oct- 2009, provided token number. GTPL call centre informed me that they will do the needful with in 24 hours. Today, I called again, they do not the problem. They may again provide me a token number just to forget. There is no value for the any one. You pay & bear the pain of GTPL
service !

Dear Sir/madma

I have request u to pls confirm the your GTPL internat connection availeble for this follwing area

75/598 G H Board Kendra ( Kohkhara Ahmedabad)
My Contect Details M [protected]

rgd
Venkat

Dear Sir/madma


Your service is the worst thing is not any. You increase your service Third class service.
We have connections with 10 days ... Has not come yet.

for
patel montu ... ahmedabad...gomtipur...sorry. ...

HI

hi

This is vikram rathod recently i got connection 512 kbps speed before 3 days but gtpl connection service is very poor n no one take responsibility...

hello, sir/madam

i have gtpl broadband connection . it is very poor. my connection is often cracked or broken so plz i will request u that u will check my id & password & u will remove my problem.my id is monil1.another problem is that my internet connection is untrusted.i hope that u will do that & never complains again .

HI

I have a boradband connection of GTPL of Ahmedabad at my home. i have problem with GTPL Net connection, Net was discoonected automatic evary hour, It's very diffecult for me to download at night,
from Last 15 days i was called to GTPL Customor Care Number, and rise a lots of time a Complaint, GTPL supporter give me 48 hours to resolve the complaint and after 48 hours i had recieved the call from GTPL that Executive said me that Please check the connection, but after that resolve the complaint from The problem will be popup again with 2 or 3 days,

Res. Sir,

I want to know teriff of your internet connection.
I want gtpl connection at my home my address is as follow
3, Bhavdeep Apt.,
Nr.Laxminarayan bus stop
Phone:22721636

HI,

I am requesting for Refund of My Deposit since last one month and there is no one replying or available to reply.
Dipali (head of department) is always not available and if some time i get connection she always commit to call back and i never received her call.

its really not good, if i don't get satisfactory answer, i will have to take some legal action.


ID : darshanatwal

we required 4 connection

cell :[protected]

dear sir / madam

i have gtpl broadband. and i dont show my uses coz this service is closed so i want to show my uses, give me any other link or contact. give me quick reply.

i new connection to gtpl broadband please contact my mobile [protected]

i have buy to new connection to gtpl broadband plz contact my email add- [protected]@rocketmail.com
and my home add is a viratnagar road, odhav, ahmedabad-382415...
so plz contect me fast...

for the last six days my GTPL broad band connection has been discontinued. i was running pillar to post to get it repaired but got only solace.To make us fool your toll free number provided us always remains busy.
after long wait of 7 days my net connection was mended which had been snapped only for a connection Pin which was out of order
Your poor service and callous attitude towards your customers really hurt us. Provide all the customers the number for registering the complaint in ascending order so that the subscriber can get best service.
After all we are tired of your poor services and i, ( recommended more than 10 connections in my society), would never do so again
thanks. Sincerely Yours,
H N Kotadia. Mobile: [protected]

Urgent Required gtpl broadband connection for sg higway ahmedabad plz cont on Sunshine tiles co. pvt ltd [protected]

I am using GTPL Broadband with 512 kbps plan


Totally Waste of Money and time.
[censored]ing Customer Service.

Never Works when its need.
Bloody Nonsense Service.

Don't use if any one gives you free.

very poor service and fake promises...never ever think to take this gtpl broadband connection...search for other options...

I am GTPL customer user for broadband service. In digital India era I never found such bogus customer care service. I brought new gtpl broadband connection with wifi router. At the time of dealing authorised officer has give me plan of 300 gb Internet for one year at cost of 5100 Rs. and I also paid 1500/- more for D-link router with two entina. But at the time of delivery they provide me Banatone router with two entina which I never order. At the time of delivery they promise me that at that time they have no D-link router so they will provide me it within one week. But after that authorised officer also not pick up my phone and when I contacted customer care service they told me that I would make complain at near gtpl office which is so far from my home. Thus a authorised officer cheated me so I am very disappointed from gtpl customer care and his authorised officer. So never buy gtpl broadband they are cheated persons.

cannot access gtpl sin password

in login gtpl login password can not access

Hi,

GTPL is the worst service provider in any field I have ever seen in my life.

I took connection 15 days back but still it haven't started. When I call customer care they say to call technical team because they are there to only register complains.

When I call technical staff they say they work from 11 to 6 and between 1 to 4 they take break, so I have to be available in either 11 to 1 or 4 to 6 .

I dont' know only they are the people who are doing job in this world.

If there is problem in taking connection I don't know after they start the connection what service they will provide.

WORST !! WORST!! WORST!!

bad staff with bad service and i have net speed 8 MBPS, after new installation good after a week very bad and now very bad

Unfortunately, there is no 0 star for which GTPL is actually eligible. Their customer support service, as well as maintenance of the network, is worst then worse. I could not remember how many times in a week their services go down. Once they have received paymment then they do not bother about you.

i am agree with you

thanks for complan

I completely disagreee wid u both. the company is far better den all da dth providers. May b u don no the way of cancelling ur connection or don no da rule of cancelling ... U shud better go 2 ur cable operators office or 2 da headquarter of GTPL at shahibaug.

i also disagree cz i and some of my frnds have this connection frm 3 years and they r providing a gud net connection
but not a fraud at all

MAY BE THE GTPL DOING GOOD BUT THEY DEPENDENT ON THE LOCAL SERVICE PROVIDER ... EVEN IN MY AREA I FIND GTPL BETTER THEN ANY DTH ... BUT THE PROBLEM IS WITH GTPL THEY DONT HAVE 24 HOURS HELP LINE NO. & THE PEOPLE WORK AT LOCAL LEVEL STILL WORKING AS OLD WAY ... LIKE THEY ONLY SERVICE PROVIDERS NOW...
ITS URGE TO HEADQUARTER OF GTPL THAT START 24 HOURS SERVICE CENTER ...
& MAKE THE WEBSITE WITH ALL NECESSARY INFORMATION ON IT ... WITH ALL DETAIL .. PROGRAMS & CHEN ELS & ON SET TOP BOX PLEASE PROVIDE MORE INFORMATION ... OF PARTICULAR PROGRAMS
& GET PROPER LIST & PROGRAM FROM CHANNELS AS MANY A TIME IT IS NOT PROPER

HOPE TO GET RESPONSE ON IT
& PLEASE TRAIN YOUR LOCAL ... STAFF TO PROVIDE BETTER SERVICES

This network is fully fraud, staff members behave in very badly manner on phn...

Xcuse me. May be you people dont know the way of complaining. And i[censored] are not satisfied. Just go to the office directly which is at Shahibaug. I am sure your complaints will be heard. Still noden go der and ask u wana meet MD.

I am totally satisfied with GTPL boradband. I am using it since last 1 year. And one thing to remember that "No one is perfect" :-). just thing is that it is better than others, cheap and reliable and its for only ahmedabad local area, so they can better concentrates.

One more great news from GTPL is.. Now it has toll free number:
[protected]

I'm having GTPL Connection since last 2 years and i never had any issues with the channels or anything. But i would like to slightly change here, and I'm very much agree with "Sharad Acharya" cause that was happened to me too when i had issues with the channels, i called up the local Service Provider and every time i call them, in return i get the same reply that "We'll send our technician tomorrow and he will try resolving your probelm". so i called the HQ of GTPL and they said we will sort this out within 24 hours and whatever they said they have proven. AS in they sorted out my channel issue.

ONE MORE THING I WOULD LIKE TO SAY HERE THAT PLEASE PLEASE PAY THE OUTSTANDING AMOUNT FOR ESPN AND STAR SPORTS SO THAT WE CAN SEE THE FOTTIE..

Gujarat Telelink Private Limited — Not solving disconnected cable issues

The GTPL cable at our home is not working since three days. We have called over 10times in three days but no one is listening to us. They just tell that we will send the person to your home but none has come till now. They dont talk to us properly on the phone too and dont bother to listen to our problems.

sir / madem

what's this

in week 3 days your net is close &
2 days speed is to slow

what's this

u r mentalyy torcher me

now what's ?

pls reply me

in week 2 days your net is close

internet not working

Fraud company not reciveiving any calls

telephone and broadband services — POOR OPERATIONAL STANDARDS AND HORRIBLE QUALITY OF CUSTOMER CARE

POOR OPERATION STANDARDS AND HORRIBLE QUALITY OF CUSTOMER CARE



It is submitted that on 18-12-07, a so-called agent from the Airtel office visited our house to collect the amount of bill due on the above date . He, as usual, collected a cash amount of Rs 1942/- and provided receipt numbered 47573 in return which also bore the hologram of Airtel.

Within 3-4 days my phone connection including the broadband services was disconnected. After meeting the concerned in charge at your office situated at Krishna Plaza, Meerut my connection services were resumed. It was there only where I came to know that one of your employees retrenched from airtel was involved in the fraud and absconded after collecting bills in cash from a number of customers in the vicinity of Mangal Pandey Nagar . He is of late said to be in police custody as per the information obtained from your above office.

In spite of the above facts and paying my telephone bill well in time every month, my broadband services have been disconnected every now and then since last December.
Even the past months bill amounting to Rs 1360/- have been paid well in time on 6th of March’2008.

During all these months I have been calling and even meeting your employees at your office for the above restoration of the services but in vain.

I have called and explained the same to at least 50 of your customer care executives. Every time I complaint number is issued to me and I am assured of getting back the services . It has happened that my broadband services have resumed for a few hours and some times even for a couple of days but have been disconnected after each such occasion. The customer care response is that my connection have been barred from “higher levels”. No person, including the customer care executives and office employees, has the clue what are these “higher levels”.

In the above process apart from numerous customer care executives, I have met or spoke to the following persons .

Mr. Ashish, Mr Tejbir, Mr Martini all from Meerut office.

Mr. Manish, Mr. Tarun from Delhi Office.

I am very disappointed over the overall care shown to me by Airtel, despite that I am an Airtel customer since past few years. I wonder that even after paying all bills in time ever since I have your connection I had to encounter the above mental harassment . The funny part is that my ISD, STD, and local telephones services were in place during all this period. The common sense says that if I had been wrong on my part then you should have disconnected all the services all together, why only broadband services. When I bear the original receipt of the disputed bill, what is my fault . If somebody has acted recklessly in your company why should a customer suffer for that . Moreover why no action was taken on all of my complaints and why no body thought about removing grievances of their customer?

The answer is simple in front of me. Nobody at Airtel is bothered.

I too work in a Multinational company and I know how important it is to value the customer . We are taught that a satisfied customer brings two more customers with him but a dissatisfied one takes ten out of the existing ones.
But Airtel seems to be in another pursuit.

If I have done any wrong or any bill is due from my side then I must me told . Your executives are simply registering my complaints till date, even maintaining that my complaint is genuine, but not getting it send across the concerned authorities.

I have decided to call off my Airtel Connection, the application for which I have already put forward one day back . It will be definitely in my interest to end all relations with Airtel and save myself from further mental harassment .

My purpose to write this mail is to get some one at the top in Airtel, who might be just awake, to look into the matter and let not other affected customers to follow suit.
I believe that there is always some one at the top who takes care of any carelessness shown towards the staff at the lower levels. In fact a good corporate is always up to save its customers. I hope Airtel becomes one too.

Thanking You,

Ritesh Kaushik

[protected]

On behalf of Mr Mahendra Kumar Kaushik
[protected]
Airtel No: [protected]

663/2, Mangal Pandey Nagar
University Road, Meerut city
UP - 250004

Dear Sanajy Ghelani

U can arrive to consumercourt along with maxum documantation and photo copies and surely you would be helped and will surely ger Rid out to the case.

The wired connection method is totally illigal and against law.
Ask your society for NOC documents details.
And AC supply cannot be impliemented untill unless seperate cabin and Torent Power Certificat in public area.

U Can be compenciated highly

best of luck

Dear Sir

Subject : Feedback for GTPL Complaint

Finally I have received service form Technical executive and it seem that the problem is been resolved.

On 28th Feb & 1st -2nd March Your Tech. support Engineer Mr. Sujit & Mr. Soheb visited my place and also did some technical improvement.
From that day on words I have not received network unplugged problem anymore.

Yesterday Mr. Ramesh have visited me for feedback of existing problem.
He told me that all necessary improvement have been done to resolve the problem permanently & also committed that such in-convince will not occur again in future.

I Hope I would receive support instantly if any technical problem occurs.


Reguards

Sanjay R. Ghelani (The Complaner)

Hi All,

USERNAME : mukund_ce
AREA : ODHAV

I have a same problem as Sanjay Ghelani has !!!
They didn't gave me rent of their switches and hub also. (For Whole 6 months)

Final word from me :

"Never Never Never take service from GTPL". Believe me it's beneficial to you.

GTPL Broadband — refund bcoz not install

in march 25 2009 i have given ch.to gtpl for connection + six month rent. they have promise to install within six days but they were fail to do that. so i have ask for erefund its also not given till today . hopeless administration and bogus company

Even I have suffered the same from the hands of GTPL.
Every other day I get the error 678. Whenever I call the customer care executives, they give me a complaint number and solve the problem in 1 day..
But the same problem arises again and again.
Misguided by there representatives, I bought their 1 year plan and have been suffering since the last 10 months.
And this guy ABHISHEK.. he does not have manners to talk. Worst person I have ever come across in my life.

They have even installed their SWITCH on my terrace and not paid for it since the last 3 months!!! and there is no one in the customer care to listen to this complaint of mine.

I am fed up of such a service. and would never suggest anyone to buy their connection.
CHOR COMPANY hai .. CHOR LOG baithe hain

gtpl is a bed & poor servise

It is regetfully said that the service provided by the GTPL broadband is very bad. Everytime, we are complaining and complaining on phone. But no response is shown by the GTPL broadband. And Xth Pass engineer comes everytime and says that there is fault in the cable system or there is no light. What the hell system is? Everytime, it shows GTPL is "unplugged" or "Unable to connect" "redialing". What is this? And you take money from the customer in the advance. And instead of providing service to the customer, you are harrassing. On 25 th June, 09 I have taken the internet connection( Unlimited Plan - 128 kbps) from your GTPL broadband and since then I am fed up. And I have spent lot of money on phone for making complaints. Who will pay that money and moreover for the harrasment your GTPL broadband doing with us. Our neighbour has also taken the connection of GTPL. Yesterday night his connection was on and our connection was not coming. What is this??????????????????????. Everytime they give complaint number & number. We don't want complaint number. We want to solve our problem immediately. We will not tolerate this harrasment. If any immediate action will not be taken by your GTPL then we will go to police station and consumer court. Do not take it lightly. We have not taken your connection for harrasing ourself or spending money to take your complaint number or bearing your illerate engineers. If you cannot solve our problem then we refund our money. We don't want your stupid services. You are cheating & befolling your customers. Take immediate action or refund our money.

Reply me immediately that what action has been taken regarding my complaint on phones and last e-mail.My user name is ''virendraneetu". And taken connection on 25 th may, 09 - Plan 128 kbps.

hiiii aap logo ne english movie ki chanel ku nikal de uske karn to cable lagvaya tha to plese vo cannel lagva do aur natinal geogarphic aur discovery ko aage lado vo bahut peeche hae

Gtpl Connetion bad qualitey and bad servie and a aney information 2 change aney type changesh
very bad sevice.
My GTPL user id ashwinp

Guys thx for ur feedback. I was planning to take GTPL connection but ur service changed my mind.
Now i am not interested to take this connection.

GTPL People this is 4 u -- please improve ur service and standard otherwise you will loose ur customer day by day...

I had purchased GTPL BROADBAND at my home in manjalpur baroda and i had paid for 6 months This is the worst broadband of all...Never buy it Fibre optic technology is failed ..for them i got no refund also...

PLEASE DO NOT BUY GTPL...

pls give me the site to find out the user acount use.

your internet is very bad pls refund my payment
user id is jayvision

GTPL Broadband is very poor service in nadiad...
i have a connection of 6-256 kbps. but it is very slow service.
this connection will be needed waste of time and money...
in 256 kbps download speed is only 15 kb and other service
give in this connection 30 so very careful to use this connection.
Even I have suffered the same from the hands of GTPL.
Every other day I get the error 678. Whenever I call the customer care executives, they give me a complaint number and solve the problem in 1 day..
But the same problem arises again and again.
CHOR COMPANY hai .. CHOR LOG baithe hain...

pleaseinproveyourservicethatisgoodforyourbisunessinbaroda

I am facing similar problem in Cable connection.
I have given the compliant many times but they don't respond.
GTPL is very bad cable connection & Poor service.
Nagesh.N.Sanap
[protected]

Chor compeny nayhi pan badha bapu nu j raj chale 6.
jo compeny proffessionally chale to very good compeny 6?

i have also apply for new broadband connection of 256 kbps unlimited plan. i have apply for this connection on 7th february 2010 but till today any person not meet me for this connection so till today i cant get my connection.

i have already pay for Rs. 2630 cash for this subject.

I have also suffered 678 error and lost more than 15 days of connectivity due to unprofessional attitude of GTPL ahmedabad. My plan was 6 gb 6 months. they had p[romised me extension for days missed due to non connectivity and the amount of GB that remained unused will be carried forward.

Speed becomes slow by the passing a time...

gtpl service is very bad and not use the gtpl broadband and contact no [protected]

My user Id is pritijoshi. i am complains last Many days about my internet problems to your Baroda Branch
personnels but they are not response properly and today i have give Cancel application of my internet connection becouse of Mentely Harresment.

I use many Inter net company has net but found no one give me good Servise not, once I saw the ad on TV for gtpl broadband and I called the office at baroda of GTPL ([protected]/76) and I the Internet booked in 2 days to put my home on the Internet, today I use the Internet to 1 year of GTPL Broada 2 month ago I was much rain, which is close to 1 day a Gtpl I Customer Care I spoke and I have written to their complaints and the tech there did me in 3 hours, and Problem Solved I made a lot of GTPL and his friends happy, I just advised GTPL the Internet. GOOD service and Support to tech. ( lalit sir, sandip, pratik sir and many)

I have proposed today to be one of the subscriber and handed over a cheque on BoB .
I am Bhupen.

I hope they must have up graded method of connectivity.

So I invite GTPL technical executive to demonstrates installation method.

In case, found imroved, I will react withinn a day or two.

Date: 18th Oct. 2010 . My contact [protected] and[protected] Ahmedabad.

My name is Sandeep jarwani & I am consumer of your GTPL broadband connection.
Details are as following
Name: sandeep k jarwani Created On: 7 Apr, 10 14:52:49
Username: Sandeep_jarwani Renewed On: 6 Jul, 10
Pin Serial Number: [protected] Expiry Date:06 Jul, 10
Planname: ECONOMY12-256 Account Status: Active
Login Status: IN Disable Time: NA

First of all I would like you to focus your attention that I am highly not satisfied with your product quality, support and services.
Reason for purchasing GTPL broadband connection:-
I am a technical support executive for a private limited co. and have to complete my daily assignment punctually and so I required an quality Internet broadband and so I purchased your above mentioned plan with my whole trust on GTPL brand name.
Reason why I am not satisfied:-
01> I have never received proper connectivity at my requirement. (Un-plugged or error 678)

02> Whenever I placed complaint I have been place with a complaint number and committed to get solution next day morning.

03> Next morning to evening it works, but then again same problem repeats and up to now the same.


I am not any more interested to use your broadband connection and so please kindly refund my connection charges paid and discontinue your ugly services.

Details are as below:-
Date: 6/06.2010
amount of Rs. 4300/- (Four Thousand Three Hundred Only) by Cash in full.
Days: one year, Plan: 256 Kbps, ALLOWED: UNLIMITED

Please send your executive as soon as possible to refund me at my home as immediate as they arrived to collect at the time of inquiry for connection.
Hope will be done as easy I aspect or else will see further.

hi
i m jayesh goyani.
internet installed before 2 weeks.
but in 1 week my connection give error like "678" means Cable not connected.

before install this connection sales person says your complaint will be solve with in 24 hr.

after 1 day of my complain i call to customer care at that time he says that 24 working hours means it take 3 days

(8 hrs working per day * 3 working days)

u may mail me [protected]@gmail.com.

i try to call technician head but when i call him "Number dose not exists".

in customer care there is not any available for answer a call i have to call minimum 15 to 20 times for complain.

Hi,

I have been using GTPL for a year & half plus but i am not satisfied with the services. The 678/651 (for Windows 7 users) problem pops put every now & then, especially at crucial times! Moreover, because of the new toll free customer service no., you have to hang in quiet a while before an executive happens to pick the call.

The service technicians respond lazily & only come by the end of the day (without any intimation) when you are just having your evening plans! They mess around with the cable & wires & leave with absolute no idea as to what is wrong.

In my case, as nothing seemed wrong, they came to the conclusion (on the 4th day of complaining) that the cable wire has water in it & needs to be replaced. No wonder I am having a tough time with my computer as it shuts down every now & then! the water must have got into the CPU as well!

Anyways, since i was not available at home on the 4th day, they put the blame on my absence...there technicians were infront of my house & ready to replace... & closed the complaint without solving it as they were being questioned by their superiors on the delay!

I definitely wont recommend their services (unless its the last option) to anyone after going through it for the last 18+ months! I am discontinuing with their services even if i dont get any refund!

My last complaint no. is mk89861.

Dear sir
applay gtpl broand conection job, , , , exeprience
4 months tikon digital networks ltd pvd
3 year airtel call center tl
qalition ty, b com pass
contact number [protected]

12345

I am facing similar problem in Cable connection.
I have given the compliant many times but they don't respond.
GTPL is very bad cable connection & Poor service.
haresh patel
[protected]

It's Right.

GTPL Serive is really very bad.
i also get it that.
my name is alpesh

GTPL Jaydeep Cable — chit

Tamne jan caruchu ke amari vadi ma aavel
jaydeep cabel vada bhai je copnima kota vauchar banavi ne
copnipace karcoleche te compnima ti (2) manasno pgarleche
je fact aekj manos rakelche ane costomar pace manfave tem
ret leche ane purti sarvis pan aapta nati upati GTPL nu nama
laine dadagiri creche.

tenks

gtpl jaydeep cebal — chit

chting for all costomar to (gtpl jaydeep cebal ) mantali chrjis is very hai and not sarvis to camplen veri veri bed net work servis and flli dadagiri .pless pless help to over wadi aeriyas all memburs,

Userid : ashwinmistri
Resi : Arbuda nagar, Odhav, Ahmedabad

I am gtpl customer since last 3 years. i have also faced the same problems in past. but at that time gtpl was new company and competitors disturbed them to do the same.

Now in any problems you face in future just reach at Anirudhsinh Jadeja (Anubhai - MD GTPL). he does not know all this problems.so if you want good result or refund just reach at their home directly at SABARMATI - every one know their home. his nature is like god, really really he is good person, i want to inform you to him instead of customer care and see result.

Ashwin Mistri
Odhav, Ahmedabad

I am from gujarat(ahmedabad) New Ranip.

My complaint is that i has given the amount of Rs4800 to GTPL for internet connection on 10/08/09. They told me connection will be done in 2 days. I have called to Mr.Milan([protected]) and Mr.Dhruvan([protected]) (Mr.Dhruvan collected payment) more than times about connection. But they are not responding me properly. They are just extending the time limit of connection and behaved like - "what you can do after paid you". And i need it urgently. So, please do needfully for me.

Dear All

I am Sanjay Ghelani the complainer.

Kindly I want to inform you all that I have renewed my GTPL account due to one if the sales guy from GTPL insted me very much. He has taken me in confidence that the service and support is improved

I am now using GTPL --last 4 months (Sep 2011 to August 2011) and have no majors issue occurred. Now I personally feel that GTPL broadband have improved a lot.

Let see further guys...please do not Hesitate to get GTPL broadband. IT is really improver. My contact no is [protected] ...please call me to get feedback.

Regards
Sanjay Ghelani
Quick Heal Technologies Pvt. Ltd.
[protected]

it is very bad service...in future i never take a internet connection from the GTPL even if any one is going to take the GTPL connection i will suggest that please do not trust and believe in GTPL internet


i also face the same problem every day like

when i connect to internet by giving user name and password it work good only for 10-15 minutes then i receive a message like redial a network connection

i face the same problem every 20-25 minutes

even the speed is very slow
it is best and best for me to use the internet by using mobile via data cable for stable connection

thanks

jay deep cable, vadi jene gtpl na 20 cable chori carine potana namper chalaveche

hu tana name sate list aapicaku chu

yas thiss is rait

gtpl jaydeep cable — chit

GTPL JAY DEEP CABLE is a fraud company, they just want to charge the money and at the time of service they are not attending it. Since last six months i am constantly complaining either through phone or meeting personally but they are not responding ADD:- GTPL JAY DEEP CABLE WADI HANUMAN POLE, NIYAR POMLI FALIYA ; GAJRAWADI, WADI...

ALL GUYS PLEASE WE MEET AT SOMEWHERE. AND GO TO GTPL OFFICE AND BACK TO OUR MONEY. KOI AKELA NAHI VAPAS LE SAKTA.. SATHE ME JAYENGE TO FAT JAYEGI SALO KI.. LOOKING FORWARD TO YOUR CALL

PLEASE CALL ME: [protected] SARJIT

My username ruchit429
GTPL is probably the worse Internet service provider .
1. call to the customer care gets connected in 30 to 60 minutes .
2. Internet connection is lost atleast once every week for a day or more .
3. Low Quality service is provided to customers
1 OF THE GTPL TECHNICIAN HIMSELF TOLD ME THAT CUSTOMER CARE EXECUTIVES GET 5000 INR PM NOW YOU can guess the quality of these executives .
THEY CAN'T EVEN UNDERSTAND WHAT CUSTOMER IS COMPLAINING FOR,

I WAS ABOUT TO REGISTER COMPLAING FOR HIGH PING AND EVERYTIME I HAD TO EXPLAIN THE MEANING OF PING TO THEM .

AND PROBLEM STILL NOT SOLVED SINCE 1 MONTH, NOW I AM GONNA TEAR APART THAT CABLE FROM MY CPU.

weekly one complain isend poor services
username-mrpatel23
gota

Dear Mr. Abhishek & To Whom It May Concern

Subject : Poor Quality and Bad Services

I am PK Gupta from ONGC staying at D-22 Galaxy Tower Nr Grand Bhagwati, SG Road, AHmedabad -54 . Since last 7 days channels are not coming at my place with alarm no signal. Many times reminded and finally after 3days lodged a complain having No 89823. But till now it was not rectified after repeated phone calls.

Pl look into ther matter and reply as soon as poosible.
Regards.

Pawan Gupta

GTPL connection very poor & bad. Most time the connection are singal not found message in our tv

What to comment for 100 times no one is coming to see also at home nor picking up the phones...
Money took means customers service over ...
Id : himalay Arora from anand
I[censored] really worried thn der should ba service boy to call...
Hope u take serious...GTPLGTPL BROADBAND

Gtpl connection rocks i have been using it from over 4 months now and i have not faced any problem . service and maintainance is very good and the connection speed is just awesome . when ever i faced internet problems the technical would come within 2-3 hours and fix it . i just faced problems 2ice that too it was faced the same day . Even on sundays they work . yes they fixed my connection on sunday . i love gtpl broadband.

Never go with GTPL Broad band...Cheater componey

No channels detected from last 24 hrs...only " No Program" Status showing on screen

I am GTPL broadband user, I m stock broker - frequently connectivity is breaking and technical guys are not attending

I hav paid the required amount for a plan. Even after 1 month, they hav not established a connection .i have complained many times but they r not paying attention. I m going to consumer forum.