Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Hi, I am unfortunately an user of GTPL Internet service. They are pathetic service provider, their internet connection get damaged every week mostly on sunday. When you complain & they address you please give us time of 24 hours and nobody even calls you for the solution for the complain. The same issue i am facing since 4 months on every week or on the gap of 15 days it occurs. Now i am tired of complaining every time over customer care. So if you are planning for a broadband connection never go for GTPL. You will regret after choosing it.

It worked ok but for past few days the broadband speed was drastically slow around 0.5kbps (My connection was for smart-512-2mbps-6m) and starting from 09th july it stopped completely. After submitting complaints they came and `rejoin` the cable despite me requesting for a new one. More than half of them say `resolved` as talked with the customer or technical team. They did call me and i clearly said the problem is not resolved yet.

First of all the customer care no. Is always busy

When they pick up they try to divert the problem saying we will refresh the connection and you try connecting after sometime.

These are my complaint no.

Ticket no.[protected]/08/2016
Ticket no.[protected]/07/2016
Ticket no.[protected]/07/2016

I regret to inform you that gtpl customer service is very lower, poor. Am totally unsatisfying with service of gtpl customer care & all... I already register my complain regarding not channel coming last 15 to 20 days i call to customer care so many times but still no response.

Still waiting for the solution, please guides me.

Jayesh radadiya

[protected], [protected]

Dear sir,

Here with inform you that, so many time we complaint to gtpl by call (No. [protected]). But there is no response from your side.
We are unhappy by your services.
Every time we complaint, from your side, we got only one answer, your service will start properly by 24 hours.
Now we had no way to where we go.
We decide to go to consumer court and complaint for this.
This the last and final warning from our side.

Customer id = nparmar300

Gtpl broadband is provideing third class infact no class service. There is just online help number and online site but they never call back or take action to complaints and even they dont provide valid informatiin always excuse that system is slow please call back. Take payment in advance and they dont renew plan for days and weeks. They must give service to customer they have no value of valued customers

I am using broad band connection of gtpl at ghatlodia dist. Ahmedabad gujarat.
Sales executive given the plan of your broad band is rs.4000 for 12 month and getting benefit in the plan is 200 gb data free and 10mbps speed but we have not getting 10mbps speed.
We getting speed is very very poor in laptop and computer.
O please resolve this problem otherwise our connection cancel and payment refunded.

I have internet connection of gtpl broadband since[protected].internet plan validity is for one year & 300 gb data. but since six days (06 jul 2016) there is internet connection problem and we have complaint on 06 jul 2016 on gtpl customer care no.[protected]. complain no is 1419597. but still they could not resolve the problem and everyday they just saying problem will be resolved in 24 hrs. if they could not resolve the problem then we request refund amount 4000 rupees. please help us to resolve problem.

I hv 3 months un-limited data plan of 2550 /- rps.
bt in between these 3 months i m facing d problem of disconnectivity with network..
The customer service satisfaction should b at first place .
And the company itself is responsible for this discomfort of net-fault.
my complain no. :1413329
So its my right to regain my loss.
so hereby i demand to add 15 days more validity on my connection.
my connection validity's date :12 th july 2016

Regard :

Keshubhai A Dobariya

Dear care,

Please forward this mail to your top executives and managers who are just taking there salary without giving any service to the customer care and customer satisfaction.

My name is jay Arora


I have face number is issues with Gtpl broadband service in last one year.

Ones your cable gets cut down with any unknown reason, it takes minimum 10 days to get it fix.

U can check my account and get the information for how much days there were breakdown in your line.

Second you're customer care numbers is like eid ka chand, gets connect but know one is there to attend the call. And when it gets connect and get a chance to have a word, your internal system to get the customer details are down.. Get only one answer please call us after 30 minutes.. Lol.. Don't know what you guys are teaching to your call attenders to make fool to the customer. Or may be your system is to weak to sustain the customer issues.

Trying to contact ur care about the low speed during the night slot. Need to ask is there any change in the day and night plan timing, as between 9pm to 9 am I should get the speed of 2mbps, but never get it, only getting 512kbps as of day time. But my luck is too weak that from my 10 calls I didn't get the opportunity to have a talk to ur customer care.

Also I was promised while booking the connection that the number of days when there will be breakdown, that days will be added to my plan. Please requesting you to check the details of breakdown in my connection and add that much of days to extend my service period.

Regards,
Jay Arora

Hello,

I have been sing gtpl broadband since last 10 months and they are giving the worst services.internet breaks every 12-15 days and no solution is brught till 5-6 days. on calling the customer care it continuously comes busy and after picking they only have to say it will be resolved. actually it doesnot gets resolved till 5 days. on complaining to nodal officer also there is no solution.

They make fool o[censored]s.

By keeping internet not working for 10 days in a month which i feel is pruposely.

Pls help me.

Rgds
Namrata

Took 24 months plan for Rs. 10050/-. Every 7-10 days there is some kind of problem.

Complaint No.: 1371777. No internet from 21st June 2016.

Even after 3 days of complaint, no service resumed.

On calling customer care, they are talking like, "WE WILL BE LIKE THIS ONLY, IF YOU DON'T LIKE OUR SERVICE- GO TO HELL".

If you really hate your ENEMY, just recommend GTPL for his business and he will remember you everyday for 24 months.

I am a digital cable tv subscriber of gtpl v&s from dibrugarh, assam where the zee network, & and the zee turner channels have been blacked out for more than 20 days or so. They have put an ad in their local channels saying that the zee channels have been temporarily shut down as zee has hiked its subscription charges and the ad further says that the blackout is in the best interest of the consumers. Now my question is why are you guys charging the full monthly dues from the subscribers when you have blacked out so many channels. Lower our monthly charges for the period while you are not relaying the zee channels and that will be in the best interest of your subscribers.

Net not working properly and close down anytime


Congratulations GTPL you are the worst company ever.
Why don't you shut your company and go and yourself

Do you even have any mannerisms in your company and in your local representative
There is a person in your Jamnagar office named VISHAL who does not have any mannerisms in talking to a customer...he says "tell appellate and nodal officer that e logne Jamnagar ni Kai khabar na pade k Jamnagar su chaltu hoi che ane appellate ne nodal Kai dejo k e enu kamkare amne na ke k amne su karvanu che.
Ane anme kai farak nathi padto k 2-3 customer nikdi jai toh...6 lakh mathi 2-3 customer nikdi jai toh amne toh kai farakj nathi padto."
Ane dhamki aapeche k tare consumer court ma police ma complain karvi hoi toh hu bhego aavu...ane taro mobile bare pheki dais...
Congratulations on such a 3rd class team or rather your team don't have any class.
HELL WITH YOU GTPL
DO HELL WITH YOU GTPL
DO HELL WITH YOU GTPL
unsatisfied customer ni baddua che ke tamari company badh thai jai ane jaldi badh thai jai toh su customer ne rahat thai
DO HELL WITH YOU GTPL

I am using 1 mbps plan unlimited for 6+1 months. Which started on 2nd December, 2015. Today on 3rd June, 2016 they have stopped my connection saying my 6 months period of connection is over so they can't start my connection. The reason I was given is I need to upload my payment receipt on their id: [protected]@gtpl.net. But this process wasn't communicated to me even once during my tenure of internet usage. So, I even sent this receipt on the mentioned ID. After which also they have refused to start my connection. I tried to speak to all possible person including sales person, customer care executive, and many others. But no one was able to help me start my internet. And due to this issue, I have lost several dollars as I couldn't submit my assignment to my US based client. So, I want to sue GTPL Broadband as it has made me suffer financial loss. I want this issue to be solved at the earliest and punish all the responsible person to the extreme so that they won't repeat such mistakes again.

Yatindra Jha
[protected]

Ten network channels, ten 1, ten 2, ten 3 removed by the operator without any notice. All this after making payment and not getting services. No heads up or notice was provided before removing the channels. Happened last year also, the channels were there but there was no telecast of those channels for 2-3 months, but this time around channels are removed completely

I have complained in the gtpl customer care for several times since last 3 months. They assure that the problem will be solved but still the same problem occurs within 2 hours. After complaining many times, they do not even receive the call. The company is not providing satisfactory service and ignoring the customer problems. They are not trying to find a permanent solution for the same.

Below are the complain numbers filed...
1316251
1307887
1304013
1295438
1292714
1276038
1255867
1244619

*dated from 3 may'16 to 3 june'16

I wanted to purchase GTPL broadband connection, so I took contact numbers of local persons for broadband connection. He was asking for extra 500 rs for yearly plan as installation charges. He gave me reason that in Sargasan area, Gandhinagar we took this extra money from all new customer. But as per GTPL website no extra installation charges for yearly plans and even my two friends who recently bought internet didnt pay any installation charge for same plan.
I have tried to contact customer care so many times but those numbers are always busy, finally I thought to contact them in their ahmedabad office near Mithakhali 6 roads. But at office, watchman told me that no one in office for customer complain and took my details and contact no. After some time I got a call from local guy of sargasan area and who also told me same thing that extra charges they will take for installation. So finally I decided not to go with GTPL and purchased broadband connection from other ISP.
Customer care services in GTPL are worst.

Hi,

It's been only a month I am using gtpl broadband but its a worst experience i've ever had.

I've purchased an unlimited plan but service is pathetic.

Everyday twice internet connection goes down, support number always busy and if it rings tech guys not respond well

Resolve this issue or i'll file a complaint against gtpl in consumer forum.

my customer id is BB255423

My user i'd is gd301
Address
C 301, status enclave, behind flavor restaurant, makarpura road, vadodara gujarat
Sir i have called for more than 25 times to gtpl customer care & mr. Amit thakore, technical head, but no body has given assurance for connectivity. Pl go through matter in crucial time of admission process of my children studying in higher education. No body is responsible for resolving complaint. Every day morning i calling, reply is none. So pl. Treat it as genien complain and resolve early.

Atleast given 10 emails and 20 phone calls to for informing service provider, everytime they make excuse without any solution

Details of emails attached for your review.

Dear customer,

Thank you for contacting gtpl hathway pvt ltd.

We apologize for the inconvenience this matter may have caused.

With reference trail mail we forwarded your complaint to our concern department.

We require your kind co-operation in this matter.

Thanks & regards,

Csd - customer support
_

Gtpl hathway pvt. Ltd.
Email - [protected]@gtpl.Net
Website - www. gtpl.net

From: karia, praneeta
Sent: 26/apr/2016 1:55 pm
To: nodalofficer guj
Cc: [protected]@gtpl.Net
Subject: re: complaint for non working from last two months

Gtpl team,


With no response on my complaints after writing and calling you so many times
It is kind of worst service a customer can bear.

I think there have been many reminders from my end
As an correction
I should approach consumer forum and also take internet connection from better service provider

Regards,
Praneeta


From: nodalofficer guj [mailto:nodalofficer. [protected]@gtpl.Net]
Sent: 11 april 2016 11:08
To: karia, praneeta
Subject: re: complaint for non working from last two months

Dear customer,
Thank you for contacting gtpl hathway pvt ltd.
We apologize for the inconvenience this matter may have caused
With reference trail mail we are already forwarded you complaint to concern team when we will received any feedback from them sure we will update to you.
We require your kind co-operation in this matter
Thanks & regards,

Csd - nodal officer (Guj)
_
Gtpl hathway pvt. Ltd.
2nd floor, sahajanand shopping centre, opp, swaminarayan temple, shahibaug. Ahmedabad.
Email - nodalofficer. [protected]@gtpl.Net
Website - www. gtpl.net
Mobile :- +91 [protected]

From: karia, praneeta sent: 11/04/2016 9:57 am

To: [protected]@gtpl.Net; nodalofficer. [protected]@gtpl.Net
Subject: fw: complaint for non working from last two months

Team,

Reminder to attend complaint, we have not received any response even after number of calls and email
Can you please commit a date for solution.

Regards
Praneeta
Contact no registered with gtpl is [protected]
And user id : nevil karia


From: karia, praneeta
Sent: 08 april 2016 15:49
To: 'nodalofficer guj'
Subject: re: complaint for non working from last two months

Team,

There is no response till date
We are still facing the problem,
I am unable to understand your problem tracking mechanism. A complaint is open since last two months and there is no attentiveness given to it.


Regards,
Praneeta

From: nodalofficer guj [mailto:nodalofficer. [protected]@gtpl.Net]
Sent: 06 april 2016 15:39
To: karia, praneeta
Subject: re: complaint for non working from last two months

Dear customer,
Thank you for contacting gtpl hathway pvt ltd.
We apologize for the inconvenience this matter may have caused
With reference trail mail we are already forwarded you complaint to concern team when we will received any feedback from them sure we will update to you.
We require your kind co-operation in this matter
Thanks & regards,

Csd - nodal officer (Guj)
_
Gtpl hathway pvt. Ltd.
2nd floor, sahajanand shopping centre, opp, swaminarayan temple, shahibaug. Ahmedabad.
Email - nodalofficer. [protected]@gtpl.Net
Website - www. gtpl.net
Mobile :- +91 [protected]

From: karia, praneeta
To: nodalofficer. [protected]@gtpl.Net
Cc: [protected]@gtpl.Net
Subject: fw: complaint for non working from last two months

Dear team,
We have still not received any response.

Regards,
Praneeta nevil karia
Contact no registered with gtpl is [protected]
And user id : nevil karia


From: karia, praneeta
Sent: 02 april 2016 13:11
To: 'nodalofficer. [protected]@gtpl.Net'
Subject: complaint for non working from last two months

Dear mr mistry,

I have received this contact from gtpl website

This is to bring to your notice that even after repetitive complaints to gtpl team my internet connection is not resolved
We have no internet from last 2 months
Every time they register query but leave it unresolved.


I am in extreme dissatisfaction with the services
Kindly resolve our problem

Looking for your support

Regards,
Praneeta nevil karia
Contact no registered with gtpl is [protected]
And user id : nevil karia

I have purchased gtpl broadband connection for 10mbps plan.
My user id is : nhthaker_501

I am not getting proper speed from 3rd day of purchase and from last two days my internet is not working, i have complaint so may times to gtpl customer care they are not responding properly. Always they give me new time or date for resolution but my issue remains the same and no on is coming to check even. I am very tired of this gtpl broadband connection. I have attached the number of complaints which i did online and on call. But no resolution from gtpl.