[Resolved] Havells India — 5 times repaired geyser in only one year

Ovais Uddin

from Pachperwa, Uttar Pradesh

Address:

209801

I have a 6 litre havells geyser bought on 17th november 2016.
But in a span of almost one year the geyser got repaired 5 times. It recently repaired on 17th november 2017 again but this time again on same day the geyser again stopped working just after the repair when engineers went.
I want my money back.
I’ve complained several times on company’s costumer care for this defect but the only response i got was of complaint registration & further a havells engineer came & repaired in it 1 week time.
After repairing, geyser stopped working again after few minutes. I want my money to be refunded soon otherwise i’ll have no option left to go in consumer court against havells.

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Dec 28, 2017

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Havells India Customer Care's response Dear Sir(Ovais Uddin),

We sincerely apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin-code with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Verified Support

Nov 20, 2017

Havells India Customer Care's response Dear Sir(Ovais Uddin),

Thanks for sharing requisite details, our team is working on your concern. We will get in touch with you shortly.

Regards,
Team Havells

Verified Support

Nov 27, 2017

Havells India Customer Care's response Dear Sir(Ovais Uddin),

We hope your concern has been resolved now. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells