Havells India — agency denied for doing service and collected service charges, harassment to senior citizens

Address:

SECTOR 13, 110085

I have logged request for ac service on 26th may 2019 in customer service with no[protected]. I was told someone will visit and if he does any kind of service/fault is there or fill gas he will take amount as per that also for touching ac visiting charge is there of rs 500.

Case:
Person visited, taken rs 500 by saying someone else will come and do work tom, not possible for me to do. Next day again a person visit and say not possible as outer is outside second floor.
Our agency have to provide stairs or they will confirm we cant do work.

Wordings of agency : we cant work there, will not refund your money also, talk to call center, also complaint is closed without happy code.

Complaint was closed by giving no resolution and i receive a thankful message

I was surprised that agency lady behavior on phone and harassment they have done for 2days with my parents who were alone at home and taken money by saying we will adjust in gas filling tom or we will refund the amount.

Again complaint raised :[protected], still open.

I am only of one opinion. Do the work, if not ready to do refund the amount. I am using 4 ac and 2 are of lloyd.

I am now thinking is my mistake to choose the good brand who does’t have good venders down the line.

Looking forward for giving service to me or refunding my amount which was taken without working.