[Resolved] Havells India — faulty geyser

Jyoti1036

from Pune, Maharashtra

Address:

411028

I have purchased a 6l instant water heater from flipkart in october 2018. Till date the geyser is not working. I have been calling the customer care since october, they assign the same technician to me and the technician doesnt address the heating issue. He asked us to take a different connection, we called the plumber and got it done. Still the geyser doesnt heat. It just works for a day and stops working altogether. Now when i raise a complaint, the technician doesnt come and the customer care only re-registers my complaint, not giving me any assurance till when it will be fixed. Very poor customer care service of havells india and worse technicians sent which do not work.

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Feb 4, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Jan 03, 2019

Updated by Jyoti1036 I want a replacement of the geyser as I think this is a faulty one! please get the complaint addressed

Verified Support

Jan 04, 2019

Havells India Customer Care's response Dear Sir / Ma'am,

We're really sorry for the experience you had. Please DM your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells