Havells India — havells adonia 15ltr geyser

Lakhvijay

Address:

Sy.no 225/1 & 225/2, Varthur Gunjur Main road

Hello team,

I have received faulty havells adonia water heater and within a year i have serviced 5 to 6 times still facing lot of issue. I request to replace with a good unit

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Havells India Customer Care

from Delhi, Delhi

Verified Support

Hi, we never want our customers to feel this way, please elaborate on your issue and share your complaint number. Our team will ensure all the possible help.

Lakhvijay's [Complaint's author] reply, Jun 5, 2020

Current Service request#0406205143032

I have bought Havells Adonia Geyser 15lts on June 2019. From the day, I fixed I am facing one or the other issues and serviced 5 times till today and almost all parts replaced except the outer body of the geyser. Every two month once I am facing the PCB board and the wire get burnt inside. I am fed up now and I don't want service again. Please call me on registered number from the service requests so that I can explain in detail. I don't feel post sales support is good enough from Havells hence we have to raise complaints through consumer portal and all.

Lakhvijay

I have sent multiple emails to customer service "[protected]@havells.com" from my email id "[protected]@gmail.com" but I haven't received any response. The company is not ready to replace the product and I did more than service 8 times. They are cheating the customers by advertising replacement.