[Resolved]  Havells India — havells dew fan repeated failure complains on 23/09/2017

Address:	Khordha, Odisha, 751006
Website:	www.havells.com

Date of failure: 22/09/2017
Date of report: 23/09/2017
Call number: gi232974
First purchase date: 10/06/2016
Installation date: 11/06/2016

First complaint: 20/07/2016
There was sound from fan so, technician came and replaced the same with a new fan.

2nd complaint: 01/09/2016 & 02/09/2016
There was again sound came from the fan and then the same fan was replaced with a new fan again on 07/10/2016.

3rd complaint: 25/05/2017
Again the fan was dead and the same was replaced with a new fan

4th complain: 23/09/2017
The remote of the fan did not work. Technician came and now advising us to replace only the panel for which i am not agreeing at all.

This is a clear indication that the product sold to me is a failed product and am feeling seriously cheated by the experiment your company is doing by selling a not tested product.

I request you to immediately arrange to replace the fan with a new one may be a newer model which should not fail further. My worry is the warranty will expire in 2 years time and what will happen to my fan which i purchased from havells.

If i shall not be supported for the genuine reason mentioned to replace the fan i have no other option to challenge the case in legal court of law.