[Resolved]  Havells India — mixer grinder model: supermix-ii

Address:

Faridabad, Haryana, 121003

From havell's dealer named annpurna electronics, sector 31, faridabad on 10 nov 2015 i purchased mixer grinder model: supermix-ii having 2 years warranty (Scanned copy of bill attached).

In the month of july 2017, this mixer had breakdown for which on logging a complaint at havells customer care number allotted me customer id [protected] vide call no. Gh051295 on 5/8/2017 and 18/8/2017 informing that it will be attended by mr. Jitendra but no one turned up.
On 22/8/2017 when i sent a reminder, i was informed that mr. Guru kirpa service will attend my complaint.

I checked from the sub dealer annpurna electronics, he informed me that the mr. Guru kirpa service has told him that my complaint has already been attended by it and closed. To my surprise, even i did not get any call from mr. Guru kirpa service.

All the time havell is allotting complaint redressal to new person and they are making excuses just ignoring the same and company is not following up redressal status of the complaints received from the customers.

Kindly look into matter and arrange to get it attended immediately.

Regards,
Dinesh negi, hn. 560 sector 30 faridabad-121003
Vohra. [protected]@gmail.com
Mob. [protected]