Havells India — no aftersales service of havells geyser (instanio)

Jagjot S

Address:

Croma, (Iskon square) SG Highway, Ahmedabad, Ahmedabad, Gujarat

Havells geyser (Instanio) not heating within barely 2 months of its purchase. Despite repeated requests & complaints at both havells as well as croma customer care, there is absolutely no action in last 1 month. We feel cheated & harrassed.
Your product is although expensive as cpmpared to other matket options but the quality & care just sucks. You also sold us 2 yrs extra warranty & not able to provide service in 1st year itself.

How will you convince customers like me from not going to consumer courts & stop buying from you?

Bill # aia[protected] dt. 3/11/2019
From croma, iskon square, sg highway, ahmedabad.

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Havells India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Havells India Customer Care's response Dear Sir / Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

Feb 10, 2020

Updated by Jagjot S Recent complaint no.[protected]

Earlier complaint nos:
[protected]
[protected]

Also, one strange things I've noted in only your company case that everytime we call to remind, we're told that earlier complaint is settled & they give you new ref no. WHEREAS, YOUR MECHANIC HAS NEVER VISITED US. Why??

Seems like your customer care exists to satisfy your IT systems (CRM) and your Mechanics & not for the Customers.