[Resolved]  Havells India — non resolution of complaint

Dear sir,
This is to bring to your kind notice that i had complained regarding malfunctioning of my storage water heater/geyser (Model - havells bello digital - 15l) purchased on 23.11.2013 by calling your customer care no [protected] on 12.05.2017 call no. Gl052115. After two days an illiterate, unskilled person was sent for servicing who had no knowledge of how to dismantle the geyser. He started poking the geyser with his screw driver and finally ended up with damage to the outer insulating layer (See photograph attached) without rectifying the primary problem. This matter has been brought to the notice of your customer care executives several times via call no gl221440 dated 25.12.2017 and again via call no gl294129 dated 30.12.2017.
Now every time i call your customer care executives they allot me a new complain id and allocate the complaint to the same service centre “smart wave technologies” without any resolution.
It is to be noted that damage to the outer insulating layer done by your service engineer is beyond repair and hence needs replacement with a new geyser.
I have reported the above matter to you several times (By talking to your customer care representatives) and also talked to the service centre several times but despite all my pleadings you have failed to resolve the complaint till date i. E. 10.01.2018 which is indeed regrettable and highly unbusiness like. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same i have not been able to use my geyser during peak winter season for which you are liable to compensate to me.
You are hereby finally called upon to:
I. Provide me a new geyser of same model and specifications or new geyser with equivalent specifications (In lieu of damaging my geyser) and
Ii. Pay compensation for loss suffered due to your negligence (Harassment, false commitments, adopting unfair trade practices by sending unskilled workmen for repair of product and failure to use my product when it was needed the most) in the sum of rs 1000/- within 10 days of the receipt of this notice failing which i shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid geyser (Damaged by you beyond repair) such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of the consumer protection act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.
Place: korba (Chhattisgarh) dated: 10.01.2018