[Resolved]  Havells India — quatro 15 litre geyser

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello i have raised complaint on 27th october. (Complaint request is gj271592).
Today is 27 th november still my complaint is open. Technician from you team has informed there is a tank leakege since my tank is in warranty so it should be replaced but 15 days has already gone, nobody has come back to me to tell me when is done.

You customer representative are so isrresponsible that instead of esclating the issue that why complaint is not closed yet. They have again opened new request it means again whole process will be done and so much time will be wasted.

One more thing you never take any feedback from customer about service provided by customer care representative that'swhy they don't bother that if they are giving correct solution or not. Today i talked you r representative and asked my issue and suggested her not open new complaint. She assured me she will escalate the issue but she ended up my opening new complain.

Is this the correct way of working and should we expect such a irresponsible attitude from such a big company.

Let me know when my complain gj271592 will take time to be resolved.