[Resolved] Havells India — wrong product inside packed box

Ankur Jain92

from New Delhi, Delhi

Address:

110092

I purchased today Havells Monza EC geyser with 5star rating but when unpacked by havells installation engineer, it is 4 star and different old product. I complained to shopper and havells dealer with all evidence but haven't heard anything from them till now. I called your customer care but they were also not ready to listen anything.
Please help and don't break the trust of your existing customer.

Looking forward your support and response. Thanks

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Dec 4, 2017

Complaint marked as Resolved

Product replaced with original. Highly appreciated the support of Mr. Karandeep Singh ( Havells Sales Engineer). Also thanks to Sree Enterprise ( Vishwas Nagar, Delhi).

Havells India customer support has been notified about the posted complaint.

Nov 19, 2017

Updated by Ankur Jain92 Here with attached the invoice copy of the purchase.

Verified Support

Nov 21, 2017

Havells India Customer Care's response Dear Sir(Ankur Jain),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,
Team Havells

Verified Support

Nov 21, 2017

Havells India Customer Care's response Dear Sir(Ankur Jain),

We would request you to contact your concerned dealer for further assistance regarding this concern.

Regards,
Team Havells

Nov 24, 2017

Updated by Ankur Jain92 I am already in touch with your Heavells sales engineer( Mr. Karandeep Singh) but as per last update from him, an approval from Heavells management is pending for replacing the product.

I believe in Havells and also in Heavells sales engineer however I would request you to please check either anything is processing for this issue or not.

Many thanks in advance and looking forward to your support and response.

Nov 29, 2017

Updated by Ankur Jain92 Hi Havells Team,

Could you please respond with an updated status?

Dec 04, 2017

Updated by Ankur Jain92 Product replaced with original.

Highly appreciated the support of Mr. Karandeep Singh ( Havells Sales Engineer).

Also thanks to Sree Enterprise ( Vishwas Nagar, Delhi).

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Comments

shanti plaza

from Delhi, Delhi

I had purchase havells fans last year for hotel shanti plaza and the product is not working @8 months i have 2 times complaint for repair or replacement but no action is not taken by the havells staff its my third complaint plz do it as possible

Havells India Customer Care's response, Nov 29, 2017

Verified Support

Dear Sir/Ma'am(Shanti Plaza),

We sincerely apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin-code with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Havells India Customer Care's response, Dec 4, 2017

Verified Support

Dear Sir/Ma'am(Shanti Plaza),

We are still awaiting for your response. Please share your mobile number/complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards
Team Havells

Havells India Customer Care's response, Dec 7, 2017

Verified Support

Dear Sir/Ma'am(Shanti Plaza),

We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells