[Resolved]  HCL — DEAR HCL PLEASE DON'T HARASS CUSTOMER

Address:

Mumbai City, Maharashtra

its been two months now but there is no resolution. Customer care says there is nothing they can do and i was told there is no grievance cell or any appellate in Hcl infosystems
Hello,



I am addressing this to Nodal Officer or someone from grievance cell.

There is no response from hcltouch.[protected]@hcl.com, service center people says there is no update on the device.customer care says they will arrange the callback which never happened.

From 16th Oct i am waiting for my tablet. Please refer to earlier communication and revert back. Also i am requesting you to take this complaint seriously. Please don't test my level of patience. i was told by ctm care on record that Mr Bharat will call me in 24hrs. But there was no call i again contacted ctm care they said within 2 hrs i get call . All . I[censored] want ill mail you all the recording.

I am raising a case against HCL Infosystems via ICRPC. And ill seek help from the online forums.

Plz find the complaint number. [protected]
[protected]




Please revert


On Tue, Nov 26, 2013 at 12:40 PM, Sachin Chhetri <[protected]@mojosense.com> wrote:
Hello, As per the earlier communication i was suppose to get the call from your team within 24 hrs, And i request you to kindly refund me my money because i dont wanna wait more 10 or 15 days, I have submitted my tablet on 16th oct and after your team is coming up with the different excuse every time. I was told many things and many commitment were made earlier. Now its enough. Forget about ten days, I cant wait for more 3 days. PLEASE REFUND THE AMOUNT. I have got some other work as well. and please find the attached file for the yesterday's conversation with Mr. Bharat.

Thanks and Regards
Sachin Chhetri


On Tue, Nov 26, 2013 at 12:23 PM, RegTouch <hcltouch.[protected]@hcl.com> wrote:
Dear Mr. Chhetri,

We sincerely apologies for the inconvenience caused to you due to the delay in offering replacement.

We would like to update you that this delay occurred due to certain uncontrollable circumstances however our concerned team is working for the quick delivery of the product. We would hence request you to allow us 10-15 working days more in order to resolve the matter. We shall get in touch with you once the products are dispatched from our Head Office and the unit is ready to be collected from service centre.


Please revert with your consent and suitability to wait regarding the above time taken from our end. In the meantime we would like to thank you in anticipation of your continued patience and co-operation, and to assure you of our best intention at all times.


Regards,
Geetesh
HCL Infosystems Ltd.,
D-233, Sector-63, Noida-201301
Visit us at: www.hclsupportservice.com
Email: hcltouch.[protected]@hcl.com
Contact No:[protected] /[protected]
SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>

Technology that touches lives TM

From: Sachin Chhetri [mailto:[protected]@mojosense.com]
Sent: November 25, 2013 3:04 PM
To: hcltouch
Cc: [protected]@hcl.com
Subject: Fwd: Final Complaint for my complaint

Hello Sir/Ma'am,


Can You Please help me with the status of my tablet? Job sheet service req number is [protected] and ctm care says
[protected]. The tab has gone for replacement long time back. None of the executives and senior officials has given me proper update, everytime i call ctm care or service simply they postpone the dates. This had happened multiple times.

I have submitted tab on 16th oct 2013. will appreciate if you can enlighten me with new updates.


Thanks and Regards

[protected] Forwarded message[protected]
From: Sachin Chhetri <[protected]@mojosense.com>
Date: Thu, Nov 14, 2013 at 9:26 AM
Subject: Re: Final Complaint for my complaint
To: hcltouch <hcltouch.[protected]@hcl.com>
Cc: [protected]@gmail.com


hello, I have already waited such a long time for my tab to get
repaired..now when my tab replacement action is initiated, again your
representatives are askin me to wait till 21st nov. plz try to
understand i m travelling out of twn on tuesday and i would like to
carry my me tab with me..so plz try and deliver the device by
monday..this is a humble request. No matter how bad expericences i
faced earlier dealing with you, i[censored] will deliver de device on
time..ill think like there are few people in your organsation who
really care for customer and understand their problems..


thanks and regards
sachin


On 11/13/13, Sachin Chhetri <[protected]@mojosense.com> wrote:
> hi, this is to inform you that i have submitted the box along with all
> the accesories in the service center.plz do the needful.
>
> On 11/12/13, Sachin Chhetri <[protected]@mojosense.com> wrote:
>> Thank you. I will deposit the box and other accesories today itself.
>> Kinldy
>> let me know how will it take for the replacement. BBecause i will
>> travelling out of town soon for some business deals. It would be gr8 if
>> ill
>> get tablet prior my trip as it will help me for the presentation and all.
>>
>> Thanks and Regards
>> Sachin
>>
>>
>> On Tue, Nov 12, 2013 at 10:56 AM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>
>>> Dear Mr. Chhetri,
>>>
>>>
>>>
>>> Thank for writing to HCL Touch.
>>>
>>>
>>>
>>> This is reference to your email related to tablet issue.
>>>
>>>
>>>
>>> We would like to inform you that we have initiated replacement against
>>> your tablet, kindly deposit the tablet box along with complete
>>> accessories
>>> to the service centre so they can proceed for the same. Kindly allow us
>>> few
>>> days time so we can update you on the same. We would also like to
>>> request
>>> for your kind understanding during this interim.
>>>
>>>
>>>
>>> Our primary objective is to address your concerns at the earliest and to
>>> ensure satisfaction
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 11, 2013 4:53 PM
>>> *To:* hcltouch
>>> *Subject:* Re: Final Complaint for my complaint
>>>
>>>
>>>
>>> hello,
>>>
>>>
>>>
>>> Hcl SERVICE CENTER PEOPLE ARE NOW TELLING ME THE SERVICE REQ NUMBER IS
>>> WRONG.. Job sheet service req number is [protected] and ctm care says
>>> [protected]..
>>> Now this is not acceptable at all. There are different people talking
>>> differennt thing.. M really pissed off and dissapointed with your
>>> service.
>>>
>>>
>>>
>>> On Mon, Nov 11, 2013 at 1:57 PM, Sachin Chhetri <[protected]@mojosense.com>
>>> wrote:
>>>
>>> Hello,
>>>
>>>
>>>
>>> Please provide me the actual date when you people gonna resolve my case.
>>> Because i m being told few days from the begining.
>>>
>>>
>>>
>>>
>>>
>>> Thanks and Regards
>>>
>>>
>>>
>>> On Sat, Nov 9, 2013 at 3:14 PM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>>
>>> Dear Mr. Chhetri,
>>>
>>> Thank you for taking the time to contact HCL Touch.
>>>
>>> This is with reference to your e-mail related to tablet.
>>>
>>> We would like to inform you that we have shared this issue with our
>>> concerned team for the quicker resolution of the complaint reported by
>>> you.
>>> Kindly allow us few days time so we can update you on the same. We would
>>> also like to request for your kind understanding during this interim.
>>>
>>> Our primary objective is to address your concerns at the earliest and to
>>> ensure satisfaction.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>>
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 09, 2013 2:15 PM
>>> *To:* hcltouch
>>> *Subject:* Re: Final Complaint for my complaint
>>>
>>>
>>>
>>> hello,
>>>
>>>
>>>
>>> I am in transit, therefore it is not possible for me to send u the scan
>>> copy, However i m mailing you the jpg capture and also the invoice
>>> conformation mail screenshot. please do the needfull.
>>>
>>>
>>>
>>> On Sat, Nov 9, 2013 at 12:13 PM, hcltouch <hcltouch.[protected]@hcl.com> wrote:
>>>
>>> Dear Mr. Chhetri,
>>>
>>>
>>>
>>> This is with reference to your e-mail related to tablet.
>>>
>>>
>>>
>>> We would like to request you to share the below mentioned details:
>>>
>>>
>>>
>>> 1. Scan copy of invoice :
>>>
>>> 2. Scan copy of jobsheet :
>>>
>>>
>>>
>>> Our primary objective is to address your concern at the earliest and to
>>> ensure satisfaction.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Geetesh
>>> HCL Infosystems Ltd.,
>>> D-233, Sector-63, Noida-201301
>>>
>>> Visit us at: www.hclsupportservice.com
>>> Email: hcltouch.[protected]@hcl.com
>>> Contact No:[protected] /[protected]
>>> SMS at: +91-[protected] <Touch> <Machine Serial #> <Query>
>>>
>>>
>>>
>>> *Technology that touches lives TM*
>>>
>>> *From:* Sachin Chhetri [mailto:[protected]@mojosense.com]
>>> *Sent:* November 08, 2013 5:50 PM
>>> *To:* hcltouch.[protected]@hcl.com
>>> *Subject:* Final Complaint for my complaint
>>>
>>>
>>>
>>> Ref Number : [protected]
>>>
>>> 29th of January 2013, 9.20am i received a delivery from hcl infotech,
>>> Packet was routed through bhiwandi warehouse mumbai. The package was
>>> nothing but the HCL ME V1 (C12STD012695).
>>>
>>>
>>>
>>> 5 Mins after switching it on the device got freeze. The solution was the
>>> reset button. Device started freezing 6 to 7 times a day. I contacted
>>> service support they guided me to clear cache and all other reset
>>> option.
>>> However the problem never resolved. i was thinking like its a low
>>> budget
>>> tablet and will definitely freeze thats the reason they have provided
>>> reset
>>> button.
>>>
>>> From june 2013 the battery back up slowly started decreasing, and by
>>> august it was like 5 min backup. Gprs problem was there from the
>>> beginning
>>> but i never complaint.
>>>
>>>
>>>
>>> By Sep the device stopped responding to charger. Then i decided to visit
>>> service center, but i was out of town so submitted my tab on 16 oct 2013
>>> at
>>> Hcl infosystems ltd Marol military road Mumbai.
>>>
>>>
>>>
>>> They took my tablet and handed me a paper and told me like your tablet
>>> is
>>> submitted u can leave now. when i argued with them saying they need to
>>> check the tablet and tell me that what is the problem with tab. They
>>> blindly told me there is problem with the motherboard and will take 20
>>> days.
>>>
>>>
>>>
>>> I dnt wanna waste much of your tym narrating my story please check the
>>> crm
>>> and my call log to know the communication history properly.
>>>
>>>
>>>
>>> I had a trust on HCL brand and i purchased from your official website ..
>>> was never expecting this kinda service rather treatment from you people.
>>> I
>>> know i have purchased the low budget tablet but dis doesnt mean that i
>>> should be treated this way. Will appreciate if you can apporove my case
>>> for
>>> replacement.
>>>
>>>
>>>
>>> Thanks and Regards
>>>
>>> Sachin Chhetri
>>
>>>
>>>
>>>
>>> ::DISCLAIMER::
>>>
>>>[protected][protected][protected][protected][protected][protected][p...⇄
>>>
>>> The contents of this e-mail and any attachment(s) are confidential and
>>> intended for the named recipient(s) only.
>>> E-mail transmission is not guaranteed to be secure or error-free as
>>> information could be intercepted, corrupted,
>>> lost, destroyed, arrive late or incomplete, or may contain viruses in
>>> transmission. The e mail and its contents
>>> (with or without referred errors) shall therefore not attach any
>>> liability
>>> on the originator or HCL or its affiliates.
>>> Views or opinions, if any, presented in this email are solely those of
>>> the
>>> author and may not necessarily reflect the
>>> views or opinions of HCL or its affiliates. Any form of reproduction,
>>> dissemination, copying, disclosure, modification,
>>> distribution and / or publication of this message without the prior
>>> written consent of authorized representative of
>>> HCL is strictly prohibited. If you have received this email in error
>>> please delete it and notify the sender immediately.
>>> Before opening any email and/or attachments, please check them for
>>> viruses
>>> and other defects.
>>>