HCL Technologies — Harassment from PF team

I have been trying to get my PF withdrawal from 6 years now, an year back they enables HCL PF site to withdraw the amount, but the portal gives OCR server down issue constantly, have tried for months, have escalated 100 times but of no use, I have tried in different PC's mobile, tablet, and private windows but of now use, I am now thinking to send a legal notice because of the harassment I have been facing with the team, I have the full history of emails from HCl denying the issue even though I have pasted screenshots continuously. if anyone here have similar issue contact we will think of going via legally as u have enough evidence to take it to the next level.

Sap ID :51553838
lalit.[protected]@gmail.com