HCL Technologies — PF portal doesn't work and HCL doesn't care

Krishna Manda

Sep 12, 2022

Address: Greams Road, Chennai or Head Office, Noida

Website: wf30.myhcl.com/PFPortal/EmpDashboard/EmpDashboard

Hi all,

I've been looking to withdraw PF amount which is due. While I keep trying to upload required documents through the PF portal, I only get to see a message which says "OCR Server issue". Initially, I had login issues, then OTP issues, and then OCR Server Issue. The portal somehow worked sometime back for once and so, the documents got submitted, but in vain; my withdraw claim got rejected stating the documents Form 19 and Form 15G uploaded are not clearly visible.

It's such a trauma dealing with HCL. Saddest part is, there is no one to resolve the issue. I'd want my PF amount back through the company. Please advise on the next steps to follow.

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HCL Technologies customer support has been notified about the posted complaint.

Sep 19, 2022

Updated by Krishna Manda @HCL any update? I am still unable to submit required documents through PF portal? Why do I keep getting to see OCR server down message whenever I try to upload the documents? Does the server ever work?

EID: 51313831

Sep 26, 2022

Updated by Krishna Manda The issue still persists