HCL Technologies — Service Request(SR) No: SR[protected]

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.icicibank.com

Dear Sir\ Madam, My balance has been deducted on 5/7/2015 from HDFC ATM while I didn't get the money from that ATM and it freezes there. But when I withdraw 6000 it provided the money Please look into it and cancell the transaction with crediting my account with 10, 000 rupees. Below mail trail for your reference. =========================================================== From: Palvi Dani [mailto:senior.[protected]@icicibank.com] Sent: Monday, October 19, 2015 2:51 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr. Thakur, We refer to your e-mail of October 15, 2015. We wish to reiterate that inspite of multiple reminders to SBI, we have not received any reply from them. We wish to inform you that we cannot coerce the other bank. We request you to treat this as our final stand on this matter and stop sending repeated emails on this matter. Also, sending repeated emails will not change banks stand on this matter. Further, if you are not satisfied with our response, you may approach the Banking Ombudsman appointed by Reserve Bank of India. Please access the link http://www.icicibank.com/online-safe-banking/ces/banking-ombudsman.page for details of the Banking Ombudsman Scheme and procedure for lodging complaint. Looking forward to your co-operation. Sincerely, Palvi S Dani Senior Manager Senior Management Desk NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank." From: Ram Niwas Thakur-TSS [mailto:[protected]@hcl..com] Sent: Thursday, October 15, 2015 3:04 PM To: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; CUSTOMER CARE /CSPB/IBANK/THANE; SENIOR MANAGEMENT DESK /RCSG/IBANK/BKC Cc: Chanda Kochhar /CORP/IBANK/BKC Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Reminder…. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Monday, October 12, 2015 12:01 PM To: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; Customer Support ([protected]@icicibank.com); 'Senior Management Desk' Cc: 'chanda.[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Dear ICICI Directors\ Team, Still awaiting an update. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Friday, October 09, 2015 7:00 PM To: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; Customer Support ([protected]@icicibank.com); 'Senior Management Desk' Cc: 'chanda.[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Dear ICICI Directors, Still awaiting an update on this from your side. So please revert on over mail trail? Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Friday, October 09, 2015 2:29 PM To: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; Customer Support ([protected]@icicibank.com); 'Senior Management Desk' Cc: 'chanda.[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Hi Directors, As discussed, with Natasha he has asked now many re refund so you are going to consumer court for help gating this money. So please look in to this. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Thursday, October 08, 2015 11:26 AM To: 'Senior Management Desk'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; Customer Support ([protected]@icicibank.com); 'chanda..[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Dear ICICI Team, Please update, Waiting for your response????? Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Wednesday, August 19, 2015 7:59 PM To: 'Senior Management Desk'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank..com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; Customer Support ([protected]@icicibank.com); 'chanda.[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' ICICI Bank LTD Hi Team, This is to inform you that I have not withdrawn any amount from SBI ATM, then how it will showing in your bank data. How come SBI will prove that if there is no transaction from my side. If I withdraw the amount on that day then SBI must have CCTV footage and I need that as prove. I am very much frustrated the way you are tackling this issue and will go for the legal action if this will not be sorted out. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Senior Management Desk [mailto:senior.[protected]@icicibank.com] Sent: Tuesday, August 11, 2015 6:04 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' ICICI Bank LTD Dear Mr. Thakur, We refer to our e-mail dated August 10, 2015. At the outset, we apologise for the inconvenience caused to you. We wish to inform you that, transaction amounting to Rs. 10, 000 dated July 5, 2015 and the same was re-presented by the SBI bank stating it to be a successful transaction which is fully paid. We regret our inability to reverse the amount as the acquiring bank once again rejected our claim and confirmed that the transaction is a successful transaction. We thank you for writing to us. Sincerely, Bhakti Shetty Senior Management Desk NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account. CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank." -----Original Message----- From: Ram Niwas Thakur-TSS ([protected]@hcl.com) Date: Tuesday, August 11, 2015 06:38 AM To: Senior Management Desk (senior.[protected]@icicibank.com); '[protected]@icicibank.com' ('[protected]@icicibank.com'); '[protected]@icicibank.com' ('[protected]@icicibank.com'); '[protected]@icicibank.com' ('[protected]@icicibank.com'); '[protected]@icicibank.com' ('[protected]@icicibank.com'); '[protected]@icicibank.com' ('[protected]@icicibank.com'); Customer Support ([protected]@icicibank.com) ([protected]@icicibank.com) Subject: RE: RE: ICICI Bank LTD Hi Team, Could you please provide the account details, account holder name, Branch address and location where as per your statement money get transferred? I never transfer money to any account. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Senior Management Desk [mailto:senior.[protected]@icicibank.com] Sent: Monday, August 10, 2015 5:54 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' ICICI Bank LTD Dear Mr. Thakur, We refer to our e-mail dated August 6, 2015. At the outset, we apologise for the inconvenience caused to you. Based on complain, ICICI Bank raised a charge back on SBI Bank as per the process laid down by NPCI ( National Payments Corporation of India) on inter bank ATM dispute settlements. NPCI is incorporated as per the guidelines of RBI to operate for the benefit of all the member Bank's and their customers. We wish to inform you that we had raised the complain for transaction amounting to Rs. 10, 000 dated July 5, 2015 and the same was re-presented by the other bank stating it to be a successful transaction which is fully paid. We have taken up the matter with the opposite bank again by raising pre-arbitration as per NPCI guidelines. The acquiring bank once again rejected our claim and confirmed that the transaction is a successful transaction. Attached is the electronic journal for your reference. We thank you for writing to us. Sincerely, Bhakti Shetty Senior Management Desk NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account. CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank." -----Original Message----- From: Ram Niwas Thakur-TSS ([protected]@hcl.com) Date: Wednesday, August 05, 2015 07:42 AM To: Customer Support ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com) Subject: RE: RE: level4complaint/Savings Account ServiceRequest(SR) No: SR[protected] Dear All, Please update waiting for your revert. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Ram Niwas Thakur-TSS Sent: Tuesday, August 04, 2015 2:39 PM To: 'Customer Support'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' level4complaint/Savings Account Service Request(SR) No: SR[protected] Dear Team, I am not agreed with the given comment.. Please cross check and provide the fruitful response. else I would be forced to take necessary Legal action. As this amount was not received by me. during the transaction ATM got Hanged and I waited for more than 15 min for the transaction money. Then I contacted to the security guard available at the ATM site & he guided me to raise the issue with helpdesk. One more thing why the subjected ticket resolved without contacting me or any resolution provided. So I am requesting you to please reopen my ticket and investigate further. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Monday, July 27, 2015 3:21 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, Please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: RE: RE: /Savings Account Dear Shilpa \ Team, As I didn’t received any update on my query since long time, please do let me know the status of that. It is my hard earned money, so I need that back to my account ASAP. Please feel free to contact me on my registered Mob. No. if any further information is required. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Wednesday, July 15, 2015 5:27 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, This is with reference to your e-mail to Mr. Saurabh Singh with regard to discrepancy in cash withdrawal from Non ICICI bank ATM towards your saving account xxxxx6720. Based on our telephonic conversation dated July 15, 2015 please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: Savings Account Name: Ramnivas Thakur Product: Savings Account Account No:[protected] Application No: E-mail address: [protected]@hcl.com Mobile no: [protected] Telephone no: +91-- Service Request(SR) No: SR[protected] Details of complaint: Hi Saurav, my balance has been deducted on 5/7/2015 from HDFC ATM while I didn't get the money from that ATM and it freezes there. But when I withdraw 6000 it provided the money Please look into it and cancell the transaction with crediting my account with 10, 000 rupees. ::DISCLAIMER:: [protected][protected][protected][protected][protected][protected][protected]---...⇄ The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. [protected][protected][protected][protected][protected][protected][protected]---...⇄