HDB Financial Services Complaints & Reviews

Dear Sir,
My self Yashpal and was working with HDB Financial services . I was applied for PF withdrawal last 2 months ago but I don't have received any information for PF claim process. I was to try many times coordinate with you on your mail on help desk but I haven't received any movements. So you please resolve the problem and coordinate with me.

Emp code- HDB28908

Mobile- [protected]

Dear Concern

I am Kumar Gaurav Jha from yapral secunderabad. I had applied for a loan against property for my business from HDB FINANCIAL SERVICES (AS RAO NAGAR). At the time of applying the loan (on 08/03/2017) the executive Mr Naresh told that your loan will be sanctioned in 3 days as i told him that i don't have the current year ITR but i had applied for it and will get in next 2-3 days.He told me that he login into the system with the documents provided and i can submit the ITR during the process . But after 2 days he told me that without the current year ITR he can't login.

I had submitted the ITR on 15/03/2017. After my all documents were submitted Mr Ravinder (Executive) started making fool on daily basis till today. He told me that the address verification team called me on my mobile and i had not liftted on 18/03/2017 (saturday) but i can assure you i have three mobile numbers and for all i can give you the call details in print... nobody called me. This the excuse what they are giving for delay in loan sanction.

The address verification was done on monday 20/03/2017 and still i am waiting for my loan to be approved.The loan i am taking for my business and Mr Ravinder promised me that loan will be approved till tuesday 21/03/2017. I told him that we had a reservation on tuesday and we are going to mumbai for purchase of stock...he told me that the loan approval we will get on tuesday as they were waiting for the address verification only.

My parents are waiting for loan to get approval in Mumbai. As they went there to purchase the stock. Yesterday(22/03/2017) Mr Avinash (manager) told me that today it will be done... but today when i met him at branch, he told me that it may take one more day of time.

I JUST WANT TO KNOW WHETHER THE RESPONSIBLE MANAGER WILL ALSO SAY THE LIE ...

AND WHO WILL PAY MY RESERVATION CHARGES TO MUMBAI AND STAY AT MUMBAI

Actually i planning to preclose my HDB loan on March-17, 2017, and approached the graems road, chennai office. they said ok, but when i approached the status of loan after 7 days, they inform that we will deduct April month EMI also
I am totally unhappy with this
why they swallowing public money and creating a nuisance like this.
i never take a loan in this HDB here after
thanks and regards
P.Jothilingam

Hello Team,
I wrote to you exercising my common law first right of appropriation in respect of my balance transfer cheque payment in order to maintain my other account, Instead of accepting this appropriation, your team refused to abide by my common law rights .
The bank has instead appropriated my balance transfer cheque payment and decided to downsize the loan account and send me closing letter, I am aware of the banking code which require to behave sympathetically, Please consider this letter a formal complaint under your complaints handling scheme set up under consumer credit act, I request acknowledgement of this mail in a reasonable time frame, with a copy of your companies complaint procedure.

Thanking You

Rajiv singh - [protected]

On Friday, 17 March 2017 10:40 AM, Rajiv Singh wrote:

3/17/2017

Dear All.
This has reference to the previous mails sent to you by the undersigned and subsequent domestic enquiry asked by me, We had requested to conduct on the charges o[censored]naccounted money asked for loan approval & other issues of cheque kept on hold, We request the enquiry officer to submit complete detailed report since he has taken long long time to contact us, We will carefully examine the report and proceed further, In view of the gravity of the misconducts, In case no reply is received within the stipulated time of 3 days, it will be presumed that you have no explanation to submit and will be proceeded further.

Rajiv singh- [protected]

On Friday, 10 March 2017 5:18 PM, Rajiv Singh wrote:

3/10/2017

Dear All,
I am writing again & again, who have raised a number of concerns over mail, Pls refer my mails about your recent team behaviors towards me, I hope your understand my situation and I look forward to your support on this issue.

Kindly refer all trailing mails for details clarifications or Please do not hesitate to contact myself.

Rajiv singh - [protected]

On Thursday, 9 March 2017 6:05 PM, Rajiv Singh wrote:

Dear All,
RE: Complaint against poor /worst service ever.
I am a loyal patron of your Bank /Financial Services, The Andheri Branch Office Ms.Kripa & Mr. Arjun Thakur was most inefficient. It had raised my complaint on 28th February 2017, I am utmost upset at the followup and still await your call from management / senior management, I require assistance on urgent basis for this event, as stuck and endup paying both bank EMI simultaneously, As requested earlier to release my balance transfer cheque of Fullerton India Financial Services.
I hope that you will look into the matter.
Yours sincerely,
Rajiv singh

On Tuesday, 7 March 2017 6:41 PM, Customer Support wrote:

Dear Valuable Customer,

Greetings from HDB Financial Services. Thank you for writing to us.

With reference to your email addressed to our senior management, we would like to inform you that the same is forwarded to the concerned unit for necessary review and action.

Please note that our official from branch will get in touch with you in this regard in 7 working days. We appreciate your patience and co-operation in the interim.

Thank you for choosing HDB Financial Services Ltd for your loan requirements. Looking forward for your continuous patronage to help us serve you better.

Best Regards
HDB Financial Services Ltd
Customer Support Team
Important: Please do not change the subject line when you respond to this mail

On[protected]:26, Rajiv Singh wrote:
3/6/2017
Hello,
Thank you for your response for assessment and assurance that branch officials will get in touch with in 4 Working days, Pls let us know that what is 4 working days, As per commitment we are on 6th and no communication received from your bank officials.
Further requested to reply ASAP .

Rajiv singh

On Monday, 6 March 2017 4:14 PM, Rajiv Singh wrote:

3/6/2017

Dear All,
I have now received your reply on 2nd March 2017 a letter stating the loan amount have been downsize to Rs.4, 89, 431/-
Here the letter shows as per discussion had with branch officials - Let me remind you there were no discussion happened with any of the branch officials for downsize the loan amount .

Pls send me a detailed breakdown showing how you arrive at the figure of Rs.4, 89, 431, This is pure negligence from the bank officials and will not be tolerated such type of nuisance from Ms. Kripa Shukla & Mr. Arun Thakur.

I look forward to your early reply.

Rajiv singh

On Saturday, 4 March 2017 5:34 PM, Rajiv Singh wrote:

3/4/2017

Dear Team,
I wish to bring to your notice that still I am being harassed mentally and asking for paying emi from the credit control department details mentioned earlier.
When I refused & requested to call bank for detail discussion no response and initiative taken from the department, I am threatened with the behavior and that leaves me no option to register FIR for Extortion, Harassment, Mental torture, Misbehavior and many more under IPC against Bank & Credit control department.
I was silent about these incidents for last month since, I request you to treat this as a compliant against the credit control department as mentioned earlier specially Ms. Janki Singh & Credit Control Manager-for harassment and take suitable action at the earliest.
Further request to Issue my balance transfer cheque ASAP and details of your harassment department . Hope this is in line
Note : No support received from bank - Ms. Kripa Shukla & Arun Thakur.
Rajiv singh- [protected]

On Friday, 3 March 2017 4:55 PM, Rajiv Singh wrote:

Dear All,
We thank you for mail, I am writing on behalf of my earlier mail and have expressed concern over the problems, I have had in receiving my balance transfer check, Of course I had delayed my last month emi and Further paid on 03/03/2017 of Rs. 18310/- with all bounce charges -receipt no- 3109714, Collector Name - Sunil S Surve, Agency- HDB31995, Branch Name -MDS.
I appreciate the policy to hold the cheque until and unless the payment Clearance, I would feel better if bank would be a little more considerate and release for my balance transfer cheque.
Further request for root analysis for the premium asked of Rs. 20, 000/- from me for approval of my loan and finally I personally request to trace the address of credit control team from whom threatening calls I had received for further legal action.

Concerned Person- Janki Singh and Credit Control Manager- Harish Karekar
Contact[protected] /[protected].

We appreciate your efforts to help . Thanks.

Rajiv singh

On Tuesday, 28 February 2017 7:21 PM, GRO – HDBFS wrote:

Dear Valuable Customer,

Greetings from HDB Financial Services. Thank you for writing to us.

We are in receipt of your email and the same is forwarded to the concerned team for necessary review and action.

Our official from branch will get in touch with you in this regard in 4 working days.

We appreciate your patience and co-operation in the interim.

Thank you for choosing HDB Financial Services Ltd for your loan requirements. Looking forward for your continuous patronage to help us serve you better.

Best Regards
HDB Financial Services Ltd
Customer Support Team
Important: Please do not change the subject line when you respond to this mail

Rajiv Singh wrote:
To,
Mr. Harish Kumar K,
HDB Financial Services Limited
New No: 128/4F Old No: Door No: 53 A,
4th Floor Greams Road, M. N. Office Complex,
Chennai - 600006
Tel[protected]
[protected]@hdbfs.com

2/28/2017

Dear Sir,
I Mr.Rajiv Singh have taken a balance transfer loan of Rs. 5, 50, 000/- Loan A/c no[protected] As per Attached file. I have been paying EMI on time for the last 5 months .Please check the amount disbursed favoring M/s Fullerton India Credit Company Ltd- Rs.489431/- & Other Cheque Favoring Rajiv Singh- Rs.50341/- .
The Prime reason for two cheque disbursement was Rs 20000/- commission asked by the hdb financial services - Pls check bank statement.
Mr.Mahesh Gavar, Employee Code- HDB10474 & Ms.Kripa Shukla .

Phase - 2
In continuation to the above details, Pls find that my 6th emi amount got bounced and was unable to manage funds, the reason was dispute for the final closing amount of Fullerton, Later in same month I had requested to issue fresh check as the old check was not valid for submission - details attached. When we got updated about new check ready lying with Mr. Mahesh Gavar and after requesting for new cheque, I was told to clear the bounced emi first, I Pleaded several times to issue new cheque but no action take to resolve the issue, Simultaneously I was getting threatening calls from recovery repartment and multiple calls in a day as I feel it is extortion under IPC. This is just a harassment for unwanted reason being deficiency in service. We request for look in this matter and I have the right intention to repay your debits.

Details[protected]/[protected]Tata Indicom ) Registered in Name of Toyota Finance.
Ms. Janki Singh / Team Manager- Harish Harekar.

Phase - 3
In continuation to the above details . Today I was called in Andheri Office, We met Ms.Kripa Shukla & Mr.Arun Thakkur the minutes of the meeting as per details listed below.
Point 1- Discussion happened for closing the hdb loan.
Point 2- No reason found for holding the cheque.
Point 3- Discussion happened that I can file a suit against recovery agency for harassment and abusive language used for due EMI
Point 4- No solution provided for further continuation of Loan
Point 5- Finally proposal given to close the HDB Loan.

Sill threatening call receiving from recovery department, Pls let us know the concerned person and will get in touch with the banking ombudsman.

Thanks

Rajiv singh

Mr. gaurav from Ghatkpoar Branch has taken file to process the loan of Rs. 7.5 cr from us. He has also taken a token of Rs.100000/- for processing the loan. But till he has not given any update and final reply about the file. We are trying to call him since last 15 days but his mobile is switched off. In case you can help us to update the Status of file I will be highly appreciated.

Dear Team,
My name is kusum choudhary and i have taken gold loan through your company i.e. HDB, Lajpat Nagar by Ms Priya, she is handling my loan case.
This is my personal experience that i am not satisfied your services because you have deducted double payment from my account against loan no: 1363861, which i already cleared on 8-3-17 of Rs.233335/- through my Cheque No: 389591 (UBI)
Cheque details are mentioned below:
Gold Loan Number: 1363861
My Bank Name: UBI
Cheque No: 389591
Cheque Amount: 233335/-
Cheque cleared on : 8-3-17

After Clearance of amount there is no pending dues against above Gold Loan but again you have deducted Rs.233450/- from my PNB account through Online without my knowledge when i checked message on my mobile i was surprised and immediately called to Ms Priya regarding this and she is assuring me to resolved this case ASAP but 2 days left and till date no amount refund in my account.
I don’t know but who is responsible this lack-ness and why you deduced double payment from my account.
Please Senior Team: look after this case because after this happened your company image will be go down.
Please explain & take action and resolved this case otherwise in future i will not take any services through your company??

Regards
Kusum
M:[protected]

I am complaining about the refund that have debited from my account and still not get refund because my mortgage loan is not approval of that i need amount and debited charge of Rs. 4000 of loan technician and sales manager not told me anything about the this type of charge and i sow in statement then i realize that hdb charged that amount so i want back that amount and in future time i don't want deal with the hdb because hdb customer service is not good than other company

Dear Concern,

My Name is Rajesh Kumar I was taken A Gold Loan Account Number 1388522 and 1394476 worth Rupees 75000 & 29000 Apx. In year 2016 . as per Rules and Loan Agreement I am Paying my all Dues with Interest on time but I was suddenly face an Incident in family because of that my financial Condition was down and I was not able to pay my EMI that time .


After some time when I visit to Branch for clear my All dues with penalty till the time and Take Back of my Gold which I was mortgage at the time of Gold Loan . I was shocked to come to Know that my full gold has been put on Auction .

I am not able to understand the reason why its Put on Auction as you know the Worth Amount of 2 .25 Lakh and loan amount is apx 1 lakh and Irregular EMI Amount Does not Exceed the Value of Gold Value . so why its sold.??

I want to know one thing kindly provide me how it’s possible and how you to put my loan in auction without my permission . as I did not get any Letter Information from your side . this is totally the Case of Misconducted and misbehaviour from your side . this is the mail I am sending you to clear back to my Gold as I am Ready to pay my Entire Dues with all my interest Allowed in this Gold loan .
I just want to say you that this is my Family Gold Jewellery and I need it Back to any How & Any Cost.

I am sending this mail to see your service Gesture of your Bank as it was very good services from your side and I was always Happy with your Services till that time . as you provide me Loan when I need it very high note .


Request you to Take this Request on Reminder from my side and take this Serious else I will Ragistered complaint against you in Consumer Court and I will Take Legal Action against you people and I already talk about this matter to my Personal Legal Advisor AS Well.

So Request you to take this Mail On very Serious Note And Resolve this soon .

Thanks and Regards

RAJESH KUMAR
M: +91 [protected]

Dear greetings,

I have complaint regarding my loan against property as per my loan agrement number is 1595198 in name hotel raghuraj palace jaipur. From past 4 months that ecs is not going through our bank your company is providing reason of sign differs but we clear you we provide it sign verification from the bank 3-4 times. If any charges you have charged from our side kindly revert the extra charged to us because we were not responsible for this. Secondly my email adress is appering wrong kindly correct it to [protected]@hotelraghraj.com. And do manage a callback once query is solved.
Finally send me letter as a reply that i can keep my track records clear with the bank

Thanks
Arun methi
Hotel raghuraj palace

Hello Team,

My loan account number is 1568672. I want to close my loan. As suggested by HDBFS for closing the my loan, i need to go and submit application in below address.

HDB Financial Services Ltd
1st Floor, Sab Chambers 103, Aecs Layout, Sanjay Nagar Main Road Sanjay Nagar
Bangalore - 560094
Phone #[protected]

But Its too far from my place. I need it near Marathahalli. I sent mail to HDB customer care for near branches, but no replies from 1 week. Please let me know the possibilities.

I have personal loan on Axis Bank of 20%. Now, i need to Balance transfer to the HDB on 15%. I got approved 210000 from messages but still now i didn't get loan amount. your employee also didn't attend the phone call. How can i rectify this. This is very worst service. Manjula - [protected](office), [protected], Karthi - [protected], Subramaniyan - [protected], logesh, Puvana This people are doing like this.

Loan Bank: HDB
Loan Due Amount 1875/-
Loan Number 1957254
Cheque Name :IDBI
Mobile No [protected]
Sir,
I have already more than time discussed to hdb loan section manager Tiruppur branch, Chennai collection center team through mobile and mail. Your side is not truth of report. Only on conman reason cheque signature not matched. So I had lost hope.
If you have a problem with my cheque. Give to return my cheque. I have paid through cash.
My doubted. Where is my cheque hot copy?.

Attached Discuss Mail Copy.

Re: Does not reduced amount in my loan account 1957254

Do not take my due Pls Reply to me.
Mobile Number [protected]
Name Radhakrishnan,

ஐயா நான் இது வரை தங்கள் நிறுவனத்தில் 3 முறை பர்சனல் லோன் வாங்கியுள்ளேன் .அந்த நம்பிக்கையில் என்னுடைய தொழிலை விரிவுபடுத்த வீட்டு அடமான லோன் ரூ25 இலட்சம் கேட்டேன்.தங்கள் அதிகாரிகள் சரி என்று சொல்லி பின் 15லட்சத்தில் பர்சனல் லோனை கழித்து ரூ 11லட்சம் மட்டுமே கொடுத்தனர்.இந்த தொகை போதவில்லை ஆதலால் எனக்கு மேலும் 10லட்சம் தருமாறும் இல்லை எனில் எனது லோனை முடிக்க அனுமதி தருமாறு கேட்டு கொள்கிறேன் [protected]

I have applied loan in hdbfc in mysore branch they said it has been approved for 90, 000 n it will get RTGS by 1 day but not yet got so far 10days the branch persons r not responding properly they r telling sir today it will get clear today it will get clear but its not getting cleared applied loan before 25 days before 10days they said it has approved but to get disbursed u people need still how many days pls let me know it will get RTGS r not

Regards
Shivakumar u
[protected]
Shiva.[protected]@gmail.com

Dear sir,
I mr. Rajiv singh have taken a balance transfer loan of rs. 5, 50, 000/- loan a/c no[protected] as per attached file. I have been paying emi on time for the last 5 months. Please check the amount disbursed favoring m/s fullerton india credit company ltd - rs.489431/- & other cheque favoring rajiv singh - rs.50341/-.
The prime reason for two cheque disbursement was rs 20000/- commission asked by the hdb financial services - pls check bank statement.
Mr. Mahesh gavar, employee code - hdb10474 & ms. Kripa shukla.

Phase - 2
In continuation to the above details, pls find that my 6th emi amount got bounced and was unable to manage funds, the reason was dispute for the final closing amount of fullerton, later in same month i had requested to issue fresh check as the old check was not valid for submission - details attached. When we got updated about new check ready lying with mr. Mahesh gavar and after requesting for new cheque, i was told to clear the bounced emi first, i pleaded several times to issue new cheque but no action take to resolve the issue, simultaneously i was getting threatening calls from recovery repartment and multiple calls in a day as i feel it is extortion under ipc. This is just a harassment for unwanted reason being deficiency in service. We request for look in this matter and i have the right intention to repay your debits.

Details[protected]/[protected]Tata indicom) registered in name of toyota finance.
Ms. Janki singh / team manager - harish harekar.

Phase - 3
In continuation to the above details. Today i was called in andheri office, we met ms. Kripa shukla & mr. Arun thakkur the minutes of the meeting as per details listed below.
Point 1- discussion happened for closing the hdb loan.
Point 2- no reason found for holding the cheque.
Point 3- discussion happened that i can file a suit against recovery agency for harassment and abusive language used for due emi
Point 4- no solution provided for further continuation of loan
Point 5- finally proposal given to close the hdb loan.

Sill threatening call receiving from recovery department, pls let us know the concerned person and will get in touch with the banking ombudsman.

My name banwari lal agarwal beloing jaipur, my loan a/c no. 2105521, it loan amount received me by rtgs 30.12.2016, i paid emi regular basic, but my customer copy (Signature document) document not received me till date, your customer executive mr. Abhimanu sharma no any response me & my phone call avoide/not response.

Pls i troubled your customer executive & your service is very poor, pls my problem/complain resolve urgent basis
Thanks & regards
Banwari lal agarwal
A/c no. 2105521
M. No.[protected]

Sir i'm from xxxxxx branch, i want complaint about hub, i'm sso from xxxxx branch, when we are submitting our file to hub they are taking more time simply, they are wasting our 1 day, and they are not properly responding, and simply they are providing unwanted queries, if they waste our time, how can we concentrate our logins, not for me sir, for everyone they are doing like that only, enquire everyone sir, out of 100.97people will complaint, please do some favour for us, we are doing hardwork and getting the files, but they are simpli sitting inside doing irritate to us, our organization is very good, but those people spoiling the name &fame of our organization.... (Hub-hanumanth nagar, bangalore, karantakak,)
Please take the action immediately and do us favour thank you

Yours faithfully
Xxxxxxxxxx

Dear Sir,

reference to release letter no los-1975222 and release letter dated:09/02/2017 to sagarview automobiles bilaspur (hp) from your branch name:hdb fin. services ltd. ward- nO-05, vill- batt khurd po- nangal kalan on the name of :
mr. balwinder kumar s/o sh. nand lal ward no-04, dhamandri, vpo- mandhali, tehsil- shri naina devi ji, distt. bilaspur (hp). the payment has not been received to till date, whether in release order it is to be promised to clear the payment within ten days.

Regards:

I needed a personal loan and in this regard some mr biltu (M: [protected], [protected]) from new barakpur,
N - 24 pgs contacted me as a yes bank agent. Last saturday on 11.02.2017 he came in my agarpara office with two persons who pertained them as hdb finance official from dalhousi, kolkata branch. One mr. Baktiar gaji (M: [protected]), he called himself as the bank manager and another mr. Sudhiman ganguly. They collected all necessary papers including our pan cards copy, i. T files copy and every related papers. They agreed to sanction me rs. 400000.00 as pl on 17% of interest in 5 years tenure. They told me to sign on the blank form as they were very busy, they will fill up it. After two days when i esquire about the status of the loan they told me they need some more papers. Surprisingly they send a whats-app list via biltu. They required my companies pan card and it files copy. I directly denied to give them so and demand to return of my papers. Now they aren't returning the papers, i am worried about the signed blank form and my pan cards copy. They never use any mail id, nobody even given me any visiting card. Please look after the matter at your level best.

I have taken loan from your concern on the above mentioned loan account Rs 179000/-, i have received loan amount Rs 173225/- (including all charges and insurance) on 01.02.2017, but after few days without my knowledge and any intimation a amount of sum Rs : 8570/- on 15.02.2017 has been debited from my account

My 1st installment date 4 march 2017

So please refund my Rs 8570/-