HDB Financial Services — Complaint regarding sanction of loan on higher side & collection of monthly installment through unauthorized personnel

Address:	New Delhi, Delhi, 110017
Website:	www.hdbfs.com

I, mithun kumar veerappa stated following few lines on the subject cited above as under:-

2.in the month of sept 2015, a person of hdb financial services ltd, malviya nagar, delhi - 17 namely devi das contacted me telephonically and proposed to sanction a personal loan for rs. 600000 on interest rate of 13% or 14 %. i agreed to take the loan on this rate of interest. thereafter, he collected all documents from me in the month of sept 2015. simultaneously, a field officer (one leady officer - name not known) came to my home and asked about the loan amount i required? i replied that, i have already taken a personal loan from sbi for rs. 5, 00, 000/-, out of which rs. 3, 22, 752/- is still due to pay.in addition to this, i also need an amount of rs. 3, 00, 000. so, i need a total of rs. 6, 22, 752/-. she assured that we will try to sanction the amount as you need. i asked her to rate of interest, emi and other quarries regarding personal loan. she told that all information regarding personal loan will be provide by devi das.

3.in the month of sept 2015, devi das came at my home with blank agreement and documents of personal loan. he asked me to sign in blank papers and he will prepare all the documents at his branch.in his good faith and showing my brother hood, i signed on all the blank documents. when he was leaving my home, he told me to respond the confirmation call from bank in yes and further he will manage all for my personal loan formalities. after that, no communication/ information from him or branch i received till next one month. on 04th nov’2015, a sum of rs, 9145/- deducted by hdb as first emi. it made me shocked and i called to devi das regarding deduction of my emi. he replied that we have sanctioned 3, 60, 000/- in favour of you and an amount of rs, 3, 24, 735/- as due loan amount of sbi has also been cleared. he also said that, you have to pay emi on every due date for this sanction loan. he also said that a cheque of rs, 23, 339/- for remaining amount has also been prepared in favour of you, which is kept with me.

4. a loan was sanctioned in my favour vide loan account number 1147174 without providing all the necessary documents like sanction order as well as loan agreement. how an official of your branch cleared my loan in sbi without my confirmation and in my absence.

5. now, on pursuance of my loan account no. 1147174 online, i found that, my loan is sanctioned on interest rate of 18% flat. it was a shocking moment for me and i felt that i have deceived by someone. to clarify this, i called mr devi das and he asked about rate of interest. he replied that, you have to deposit emi of rs. 9145/- per month for six month and a loan of rs. 3, 00, 000/- will be sanctioned more to you on 14% interest rate reducing without any formalities.

6. after elapse of more than 06 months neither my additional loan amount of rs. 3, 00, 000/- was sanctioned nor my rate of interest was reduced. again i tried to contact mr devi das and tried to clarify about my emi @ 18 %. he replied that, i have decreased your emi rate of interest from 18% flat to 14% or 15 %. i requested him to not deceive me as emi rate is still showing 18% in my loan account. i further told him that, i will not pay the emi with this rate of interest and i will complain against you to your branch head as well as in consumer forum about this forgery. i continuously paid the emi for the said loan till may 2016. when no action was taken about reducing of my rate of interest, i stopped the emi payment for the month of june 2016.

7.in the month june ’16, two persons namely mr bharat kumar & mr jeasmeet singh called me and asked to pay emi for the month of june’2016. i requested them to make available mr das who had assured me emi rate 14% to 15 %, and arranged loan from your branch in my absence. he also done loan formalities illegally / forgery and cleared my sbi loan rs, 3, 24, 735/- (emi 12094/- @ 14% reducing). he never communicated me regarding sanctioning loan amount.


8. on 27 sept’2016, jeasmeet singh alongwith mr bhart kumar called me and asked to meet me. i met with them. during the meeting they used slangs and inappropriate language by saying “apph nonsence ho, aph choor ho, aph mera paisa lekhe bhag gaye ho aur me aph se nai bhath karna ya aph ka me nai sunna”. they also threatened me and said that, if you don’t deposit the emi, it would be harmful for you and your life. this incident made me in depression. these guys always make call and use threaten language, due to which i am mentally upset.

9. i informed my senior officers about this and said that, i am going to lodge a fir in the police station for this misbehavior and threaten. my senior officers suggested to talk branch manager about these incidents. they also suggested me to go police station, if no action is taken at their end at their level.

4.in view of above, it is requested to look into my matter and go through the whole case, as the same is required to reduce the rate of interest of my loan from 18% flat to the rate of interest being provided to the consumers as per the rbi guide lines. necessary action against all three officials namely mr. devi das, mr. jesmeet singh, and mr. bharat kumar must to be taken at your end for their forgery as well as misbehavior.

5. you are also requested to provide all loan documents i. e loan sanction order, loan agreement copy, acknowledgement of loan sanction cheques and photo copy of all documents at the earliest so that necessary action could be taken at my end. it would be last option for me go in police as well as in consumer forum if you don’t take appropriate action them.

5. kindly acknowledgement please.
Thanking you
Your sincerely

Mithun kumar veerapa
Email id : [protected]@gmail.com
Contact no. [protected]