HDB Financial Services — deduction o[censored]nwanted late payment charges reg.

Address:

Saroja Jagadeesan Illam, Ellupur Main Road, Kallukuzhi, Trichy-20, Tiruchirappalli, Tamil Nadu

To

M/s HDB FINANCE SERVICES
Radhika, 2nd Floor,
Navrangpura,
Ahmedabad-9.

Sir,

Sub: Deduction o[censored]nwanted Late payment charges – Reg.
Ref: My Loan A/C No.4354517

With reference to the above, I would like to inform your goodselves that I bought a A/C on 01.05.2018 from Viveks for Rs.30, 000/-. Initial amount Rs.10, 000/- was paid by cash and balance amount was paid by twelve months by ECS for Rs.2500/- till January 2019. Every month 4th was due date for ECS. The first month due amount was paid by Canara Bank cheque, vide no.[protected] for Rs.2500/-and clearing. On 04.07.2018. In second installment for ECS, I did not received any message for deduction of due payment for ECS. Hence I informed to Viveks Representative and they told that speak to HDB Finance staff. Immediately I informed to HDB Staff and convey the message. After two or three days the HDB Finance Staff came and received for Rs.2500/- from me by cash. The next month i.e August 2018, I did not received any message from HDB Finance. Hence I went to HDB Finance office and informed the situation, they told that you contact respective bank and they will solved the problem. I went to canara bank and informed all the details they told that your ECS form was not submitted to us, so we do not do anything. In the mean time, even though I got a sufficient fund, every month the ECS was not deducted from my bank account.
In the same situation was continued by every month till November 2018. But, I was shocked in the last month of 04.12.2018 the due amount of Rs.2500/- was paid by me through cash and the same date the same amount of ECS was deducted by my bank account ( i.e double the amount Rs.5000/- was paid). Till date I have received from HDB Finance you have to pay for Rs.2331/- for late payment charges. I have a bank statement from the period 01.06.2018 to 31.01.2019 which was proof of my account statement was maintained by me. Why should I pay for late payment fee? On 09.04.2019 Rs.500/- was deducted by my bank account. Every month I have received from lthe HDB Finance you pay the out standing amount. While I received this message from every month I mentally disturbed and also increased the stress.
Hence, Kindly look into the matter very serious and clear the problem at the earliest and give No Objection Certificate at the earliest and refund my Rs.500/- at the earliest.

Regards
P.Stella Violet
Mobile:[protected],[protected]

CC: M/s HDB FINANCE SERVICES
2nd Floor, Senapati Bapat Marg,
Lower Panel, Mumbai – 400013.