HDB Financial Services — emi issue

Address:

no 60, eshwaran nagar, redhills,chennai 52, 600052

I bought one samsung mobile in sangeetha show they referred hdb finance for mobile emi, using hdb finance i bought new mobile with some initial amount balance will be emi, also they charges some extra money for insurance. After my mobile purchased i paid my 3 months due properly, one day i lost my mobile in atm, one person took my mobile in atm. So that i complained in police station about my mobile got csr copy from station, then i went to that sangeetha shop with my insurance paper and csr copy to claim insurance, but that sangeetha staffs are saying “this insurance only for breakage not for theft” after that i stopped to pay mobile emi. Using that csr copy created a complaint in hdb finance redhills they also telling to pay. That sangeetha and hdb finance they both are not ready claim insurance, why should i only pay?? I make this query lot of time in each call from hdb staffs, they didn’t give proper response. Or else take action on that sangeetha showroom, why because mistake happened by me, yes i agree. Now a day for 10000 rs product we can claim a insurance why can’t claim a insurance for 18000 rs mobile. I need a proper solution for this issueee… please take a action to resolve this issue.