HDB Financial Services — hdb bank excess charging financial charges and late fee charges

Address:Indore, Madhya Pradesh, 452002

I am a hdb finance customer who has taken a mortgage loan 7 years (2012) back. All my emis were deducted on time except last 2 emis (Though i had enough balance in my account). Now they are charging extra amount for the delay. Even though it was not my fault as i had enough balance in my account.
I reached out to customer care toll free number but didn’t get proper information and they directed me to contact the branch. I visited the hdb finance office at “race course rd, new palasia, indore”. Nobody gave the proper response as to why there was no emi deducted and what all extra charges were applied to my missed emi (Which was not even my fault). Please help resolve this issue
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I have done my previous payment as per the hdb executive said amount but after that it was showing that rs 21 is due to my loan account . Tomorrow my last date of payment plz send me a paytm link to pay my loan amount. I have call all the helpline numbers but none of them are received.
My name is solanki apeksha bharatkunar. from Ahemedabad. I m working with Hdfc bank since 3 march 2016 to 1 mar 2019 . now I leaving my job 2 month ago. but my exiting date is not update in my epfo portal. so can plz help me...

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    HDB Financial Services 2nd Floor, Process House, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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