HDFC Bank — 2 Month Old Current Account Frozen/Blocked

Address: Remuna Golai, Ganeswarpur, Odisha 756019

A/C Holder Name: CHANDAN KUMAR MANDAL
A/C No: [protected]
IFSC Code: HDFC0004325
Branch: GANESWARPUR BALASORE

I opened an Individual Current account online on 22/10/2024 and completed the video KYC and the account got activated. I got my kit delivered to my address. Even after kit has delivered HDFC bank called me to verify that. Then I started using this account without any issue for next 2 months. During those 2 months, each time towards month end I got a call from HDFC Bank staff that someone will come to my address to verify it but no one really came. After a few days one agent came named Rajesh Parida, on the same day from my branch one official named Arup Dutta call me too to let me know that someone is going to come for verification. I asked him that already one agent is here, he then asked me to do a conference and talked to him. That 3rd party agent Rajesh Parida did clicked photos and took 500 rupees from me. Money isn't an issue here. Even after a month I didn't get my QR. Again around 28 November I got a call from same staff Arup Dutta, and another staff Subash Nayak, and arranged a field visit on 3rd December (3/12/2024) but NO one did came. And after few days, on 16/12/2024 my account got blocked. When I login to app, it says no account exist, debit, credit, insta service everything is blocked.

I visited the Branch on 3/1/2025 and foud out that they are complete nonsense. The staff said when you submit a request to open an account online, HDFC opens it instantly but only after video KYC the kits are given, in your case it seems like your KYC is pending. Then I showed the kit, cheque book, ATM card, Green Pin letter and now she was completed silent. Then the branch manager didn't even asked his staff whether they really called me for verification and not, he started doubting me as a fraudulent person. They were kinda enjoying by giving evil smile. He said it's confidential for security reasons so they won't say who will verify my address for a successful CPV. He said NO bank officer had visited your address, then again he said NO agents are assigned for this purpose. He asked me to show the names who called me, I said just give me 5 minutes I will let me know. When I was about to search my call logs, the staff Arup Dutta came forward and said he and Subas Nayak talked to me over call. Now the stupid branch manager asked him what's the problem, now Arup Dutta said, Subash Nayak went for a visit but customer (me) was not present and neither he picked up the call so he gave negative review for CPV. This is completely nonsense, I was available at the address. The fact is they never came and never called. They were just bunch o[censored]neducated, unethical people working there. Even that manager asked his employee to transfer my account to another branch and asked me to go there and talk to them. Customer care said they couldn't help, just wait.

I want my account to be active and operational within this week else I will file an FIR against HDFC Bank.