[Resolved]  HDFC Bank — 3rd class banking service banking atm fraud

Address:

400095

Dear hdfc bank,
My customer id: 60428720
Name: salman raju naidu
Branch: bapatla

I had a/c and credit card with an hdfc bank and i got 2 massage from hdfc bank at 09.54pm and 10.10pm on 2-12-17, which my total amount of 10000 + 6000 = 16000/- is deducted 2 times cash withdrawal from sector 4, vaishli, ghaziabad, ref no was eaw-7363x…7937, spcn[protected]/7101, after see this massage i withdraw some amount 100/- from mumbai atm, but my debit card is physically available with me and how someone can withdraw money from my account at uittar pradesh, but i am staying in mumbai. There is very bad service by hdfc bank debit card data got leaked by hdfc bank to somebody that it's impossible without card and pin to debit amount from my account.
Also i registered a complaint, my service request number is ref id-1455473, id 1455470 and mump[protected]. I am following up customer care he is telling me that "it is not in my hand, it will be handle from other" and when i ask that when it will be resolve that time he said that "i don’t know".
But i have issue with my hdfc credit card bill (12000/-) due date coming 8th of dec 2017 if i don’t pay this amount they will be put penalty + 3.5% interest on total amount + 26% gst, if i have that amount 16000/- i don’t have any issue.
I want my money back and if i do not get my money back then i will complain against your bank in the higher authority.
Is our money not even secured in bank? What kind of security hdfc bank provide to their customer.
I have attached here my bank statement for your reference.

Thanks
Salman naidu
[protected]