[Resolved] HDFC Bank — 3rd party cash txn inc gst 030218-mir[protected]

chandra kolluru

from Gurgaon, Haryana

Address:

560080

Dear customer care,

Without any information bank has deducted 177 rs from my account. I want my money back and the reason also why it is deducted.

Kindly reply as soon as possible

Hdfc account details :
Account number :[protected]
Customer id : 60402921

Transaction details :
Reference number : mir[protected]
Narration :3rd party cash txn inc gst 030218-mir[protected]
Deducted date : 29 jul 2017
Amount : 177

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Mar 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177 levied to your account on February 14, 2018 pertains to third party cash transaction done on February 03, 2018 for Rs. 25, 000.00 at C V Raman Nagar branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Manoj
HDFC Bank Customer Assistance