[Resolved] HDFC Bank — 6500 deduction and till now not credited as discussed

sbankewar

from Pune, Maharashtra

Address:

411028

Hello sir,

My name is sandip bankewar.
Please find below details

Account number: [protected]
Branch: bhandarkar road

I have open my account in 2007 and used for around 4 years and then for around 4 years it was dormant account. Now in four month back in may 2016, i have again started my salary credit to the same account.In four years period the negative balance was around 7000 and i had a discussion with bank executive and they told me that we will first deduct this amount and will again credit to your account once you open salary account with us.
My salary is already started crediting to this account.
Now its almost 4 months and heard that they are still escalating this issue.
I am not sure for how many month we should follow up with bank.
If bank is committed something then they should act on this.

Could you please help me on this.

10/06/16 amb chrg incl st & cess for jun2015 [protected] 10/06/16 402.50
10/06/16 amb chrg incl st & cess for jul2015 [protected] 10/06/16 402.50
10/06/16 amb chrg incl st & cess for aug2015 [protected] 10/06/16 402.50
10/06/16 amb chrg incl st & cess for sep2015 [protected] 10/06/16 402.50
10/06/16 amb chrg incl st & cess for oct2015 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for nov2015 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for dec2015 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for jan2016 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for feb2016 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for mar2016 [protected] 10/06/16 690.00
10/06/16 amb chrg incl st & cess for apr2016 [protected] 10/06/16 690.00

Regards,
Sandip bankewar

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May 16, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the charges have been aptly levied to your account. As per the terms and conditions, Salary account gets converted to savings account if there is no salary credit for 3 consecutive months.

The bank notifies the customer about non salary credit by SMS/ email/ letter etc. for 3 consecutive months, post which the account is converted to Regular Savings Account and the customer needs to maintain the average monthly balance applicable as per terms & conditions applicable. At the time of conversion, the bank intimates its customer the requirement of maintaining minimum balance applicable to the account & levying of charges in case of non-maintenance of the minimum balance requirement and in case of any changes in the charges the customer is intimated one month in advance. Further, in case the average minimum balance is not maintained, the bank notifies the customer by SMS/ email/ letter that in the event of the minimum balance not being restored in the account within a month from the date of notice, the applicable charges would be levied.

The details of the same can also be viewed on our web site, www.hdfcbank.com

Further we wish to inform you as a one time service gesture, we can reverse 50% of service charges which were levied to your account.

Request you to please contact branch official Mr Abhishek Sarvagya on [protected] or at abhishek.[protected]@hdfcbank.com or Mr Rameshwar Bang on [protected] or at rameshwar.[protected]@hdfcbank.com

-Bejoy
HDFC Bank Customer Assistance

Aug 12, 2016

Updated by sbankewar Hello Sir,

I have been committed that once you start your salary account again then they will revert all amount which has been deducted.

This is my concern as I have again started salary account with HDFC bank and they told me it will get reverted.
Request you to look into this.

Regards,
Sandip Bankewar