I want to bring to your notice that hdfc bank is deducting amount from my credit card every day for no reason after maintaining the excess amount in the account for the month of february, when i am calling them and asking regarding the deduction they are not providing me the proper information and they have given me the wrong information stating "i can use the excess amount". I had 6400 as my excess amount from which i took 1010.12 rs from my account they put my account in -10.12rs and started deducting amount continuously, when i called and asked the reason 'they have no answer'. Not only that they deducted money from my excess amount also before 3 days they said it's around 6, 400rs and after 3 days they are like it's 5, 400rs. And for removing 1010.12 it is around 4, 400rs. When asked y it got deducted, "no answer".
My unbilled amount was around 1100rs on 1st of february, despite of making any transaction my unbilled amount is continuously increasing and only one transaction i did because of their wrong information. On 11th feb it was 1945rs and on 12 feb it is 2945rs and i am calling them once in every 3 days but they have no answers for the deduction. I am a working women and phones are not allowed at work station. I am badly getting disturbed and unable to work properly. I seriously don't understand, "when i have excess amount in the account, y is it going in negative balance.
I kindly request you to help me on getting me the refund o[censored]nnecessary deduction and the deduction because of removing 1010.12rs because of their wrong information.
Thanks and regards,
Sumitha rani patangay,
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