[Resolved] HDFC Bank — Abusive language by HDFC marketing officer

Rishi Salunkhe

from Noida, Uttar Pradesh

Dec 2, 2021

Address:

Pune

Hi team,

Today I received a phone call from an HDFC bank marketing executive and I tried to tell her that I am sleeping, please call me later. But suddenly she was angry and used abusive words with me.

I have been a customer of HDFC for 6 years and it is very disgusting that you do not value your customers and your employees are using abusive words.

This action is not tolerable and I expect strict actions against this incident. I have recorded a call and if required I am ready to submit it to my legal team.

If this is a call from a third party marketing agency then also it is your responsibility to take action against this incident.

I am expecting mail from you soon and official communication against this incident.

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Jan 10, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the caller details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance