HDFC Bank — Account blocked as they are not able to find address as specified on govt id proof

Please close my account or keep it blocked..I dont care.. I already visited branch thrice and did follow up with Prahlad sir cybercity gurgaon, Saurav tiwari and Jyoti Sir branch manager of Nehru nagar branch number of times. I informed them please do the verification in business hours but I receive call from Saurav tiwari at 7:10 pm on 12th April 2024 after having conference call discussed with all 3 at arround 6:15 pm on same day and they branch manager given consent that address incorrect while I was with conversation with Prahalad...I know nothing will be done with my complaint..simply don't call me ever for any marketing or loan or anything...on 12th, I was assured it will be done and branch manager informed me that there is jo process of calling customer whole doing address verification. And they are simply sending confirmation address incorrect...

Please tell me if your executive not able to find address then how you can say address incorrect when same address mentioned on property paper / ration card/ voter id card/ adhar card and electricity bill..

I am at my home location in business hours but u all are stubborn and will do verification in non business hours and i[censored]nable to find address then you all will send confirmation address not found or incorrect...

If its incorrect for hdfc bank nehru nagar branch then why I will again visit branch..when they are not going to find address as specified by govt of India.. if I go another branch then how they will verify address.. if other branch able to verify address then your executive at nehru nagar branch are incompatible and not capable of doing the assigned task...

How you all will confirm that if i visit another branch then same story will not repeat...

I already said to Prahalad sir that please dong ask that saurav tiwari to do verification and inspite of saying that do verification in bysiness hours..he called me in non husiness hours..I received his call and still address not verified then I think its not my problem ..its pr9blem with tahtexecutive who is arrogant and asked me question why I opened account in gurgaon..and said if you anser this qiestion then only resolution will be provided.. he is arrogant..rude..careless...
And from 15th April I started calling Prahalad Sir and it seems he mistakenly attended my call at apx 10 am and informed me that he will do follow up and inform me accordingly but no call received and after that I called him jumber of times till today but he didnt answered my call.

So why I will visit branch when n one call call mr or find the address as prescibed bh govt of India.. its my mistake that i tried to do address update...

Its best close my bank account forever..n please bar my number from your list for all marketting calls...atleast tjis can be done from youf side..stop harassing me when nothing can be done online or by visiting branch...keep your bank account services with you...

Simply close my bank account...dont call me for anything in future...

Its your fault and its me who will pay the late fee for your own bank loan...
If I dont pay loan then see how the collection executive will find my address for loan all r [censored]...

I never thought of disgusting service from HDfc bank...

If possible please waive off my late fee...I will make the payment for loan using the link sent on sms...your auto debit feature sucks because of you all...
I understand debit transaction blocked due to verification failure but whh the credig transactiom blocked...its all youfscam to put latefee on customer bank account...

Thank you so much for harassing from your calls and unnecessary discussion
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information