HDFC Bank — account blocking and hold balance

Address:Pune, Maharashtra, 411014

Dear
Sir/Madam
I Somnath Bhasale, , am a credit card holder with your bank since the year 2015. I have used the card and was regularly paying back the bank for quiet some time as the records would show. i am also working HDB financial service LTD
However, I am not getting incentive before last 1 year. i have done payment same as this month 15/11/18. that time i told them 1 of some collection manager. i will do pay the pending balance on couple off this month.
but now they will be block my account without any information. this is my salary account. and i did already put that request PF office to withdrawal PF and that will be credited same as account. and my financial condition has been very bad my 2 family member depend on me.
I have been earning just 11000 rupees per month since 2015...sometimes not even that. I have been trying to get myself a better paying since then, in order to be able to pay back the bank.
i request to you please unblock my account and remove my hold balance.
I do want to repay all the amounts owed to the bank. However, I am not able to pay anything more than Rs.3000/- per month. I have informed this to various customer care representatives and collection agencies as well.
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