HDFC Bank — account deduction

Address:Hoshiarpur, Punjab, 144216

Ad hoc statment charge ₹118 deduct from my account
Without information dated on 13/08/2018
When i reach to customer care regarding they can't provide proper solution.
But my point is that if i cant visit at branch on[protected] and in Description of Charges the statement charges are nil then why bank charges for the same/
So need to clarification from bank or reverse my ₹118 to my account.
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