[Resolved]  HDFC Bank — Account not activate

The account was opened online. When the welcome kit was sent, I was not there at location to receive the kit. Then i got a call from the bank person saying welcome kit is returned after 2 delivery attempts and could not able to reach you on phone and your account will be blocked. But actually, it was once the delivery was attempted and no one called me. If i am able to receive the calls from any other number, Why cant i receive their call. And the next moment i got a message the account is blocked. After asking them how it will be activated again, I have been told, " A third party person will sent to the location and complete the KYC then the account will be activated."
As they said, the third party person complete the KYC and i got the CKYC number as well. As the customer service said it will take 5-7 working days to activate it again, Its been 2 weeks that the account is still blocked.
After multiple attempts to customer care number,
One person says, KYC is not completed, visit the nearest branch
Other person says, KYC is completed wait for few more days
Other person says, contact main branch, we don't have any information,
After visiting the nearest branch, they say KYC is completed, the account branch should have activated the account
What kind of service is this?
At least they should give the proper way to get it activated.
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Feb 8, 2023
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2023
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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