[Resolved]  HDFC Bank — Account was Blocked - which was running fine for past 3 months

Address:

NO 342, 2ND MAIN ROAD, 7TH CROSS, SRINIVASANAGAR

I have been the active customer for HDFC Bank for almost 4 months but last month, they blocked my account stating the reason "KYC approval documents pending".

But i completed my KYC, 3 months back itself (26/3/2020).Even they checked my Aadhar and account details. it was matching. Later they informed that "I didn't receive important call it seems".

Usually they call only to pursue their customers to get credit card, daily on the weekdays it will be 4-5/day calling for the same reason to get credit card.

As a working professional i have my work to do rather than picking up this calls. because of which they consider me inactive customer and blocked it seems.

so when i reached for my home branch location, they informed me to wait for somedays and come back to bank again after receiving the call and give me the letter.

This information doesn't make sense, why i am expected to go again what is the proper reason for account blocking. what should i do.

And i didn't receive any alerts regarding this because of which my salary was not credited this month

I want the banking experience from HDFC to be fruitful. so Kindly look into it and resolve it as soon as possible.

Name: Madesh M
Acc no: XXXXXXXXXX0322
Branch code: 0446