[Resolved]  HDFC Bank — ach debit return charges

Nov 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge levied to your account on November 06, 2019 pertains to ACH debit return done on October 10, 2019 for Rs. 13833. In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ACH(s) received in clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ACH(s), was not sufficient to cover the ACH(s) received in clearing. Therefore the ACH(s) was returned due to insufficient funds and the corresponding charges for ACH(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH(s), to avoid the ACH(s) return charges being levied to your account. Please visit the URL below to know the fees and charges applicable to your account: https://bit.ly/2WRKBF8

-Zubin
HDFC Bank Customer Assistance