I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges,
I tried calling the customer care before the sip to revoke the autopay mandate but the automated voice said my mobile number is not registered, but the net banking profile shows my mobile number.
I have never been informed that this would be charged due to lack of funds.
As a user previously stated- What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.
Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.
Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
These are the charges I have been levied.
1. .ACH Debit return charges[protected]MIR[protected]
2. ACH Debit return charges[protected]MIR[protected]
3. .ACH Debit return charges[protected]MIR[protected]
and why do you guys make it so easy to start an auto mandate but hard to revoke. Why mobile number is not registered with the bank even though it is showing in the netbanking profile section.
Why don't you guys send intimation 3 to 4 days before if you're going to charge for this.
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